Kohl's is a department store offering fashion, footwear, home decor, and beauty products from Sephora, all designed to fit various personalities and budgets. The store is noted for its great prices, frequent coupons, store discounts, and rewards programs like Kohl's Cash, which help customers save money. Many find the staff to be very helpful and dedicated, with some associates providing exceptional, patient service. The store offers multiple convenient shopping options, including in-store, online, and via a mobile app, along with services like free store pickup and hassle-free returns. The shopping experience, however, can vary. Some locations are praised for being clean, organized, and well-staffed with many checkouts, including self-checkout. The store also receives positive mentions for its plus-size selections and attractive displays in areas like housewares. Conversely, other locations are criticized for being cluttered, with clothing on the floor and hanging haphazardly, making navigation difficult, especially for customers with disabilities. Some customers feel the stores are slipping, with fewer clearance items than before.
