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February 2024 by Crystal bixby
Rep that handled our rental was really nice, explained everything in contract n admitted when she made a mistake. The old guy that picked us up from body shop drives very scary. Rep at location said she would notify management of driver issue
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February 2024 by Jennifer B.
Excellent service. Tiaz is very knowledgeable and professional. Brian was so kind and helpful. Ethan gave me a courtesy ride to pick up my new car. This is the place to go when you need to rent a vehicle! The vehicles are very clean and smell great.
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January 2024 by Maureen Portman
Disrespectful staff, including Jake-who was overly cocky in his conversation.They claimed they had no car order and wouldn't fill order of mistake they made.While sitting and remaining patient then male staff approached and verbally taunted me and staff accused accompanied party member of us taking pictures -lol.Driver that took us home claimed that Enterprise"messes up orders alot".We took our business to a cheaper,friendlier accommodating place with no hassles
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January 2024 by Robert Dungan
Great service. Great bunch of people at 2 different locations. Very nice car. Took care of ins. claim. Only con: windshield Wipers needed replacement. A1
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January 2024 by Elizabeth Dorr
Always easy to rent from, accomadate last minute changes with a smile, great benefits from renting
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January 2024 by Diane Waterman
We had to go home and get my other charge card so I could rent the car. They are very nice though. The vehicle was fine. I needed it for 25 days! Thank you.
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December 2023 by nate smith
Staff was friendly and the vehicle was nice. But we asked if we can use the e-z pass and the staff just said "yup" and never told us they will charge us a $25 service fee on $13 worth of tolls. Instead of paying the normal $13 they charged us $38 and the toll department said i should have known because its in the fine print and staff are supposed to tell you
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December 2023 by Randall Krautsack
Tried to bill me for leaving the windows down and keys in the car after I had left it in their possession. (it was all on camera, guess what? I had returned the car as I’d received it)Now Im getting surprise toll charges 4 months after the car has been returned.When will it end?Dishonesty doesn’t Pay
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November 2023 by Derrick Antaya
My experience is usually pretty good. The last visit however was not so much. I knew I would be in a hurry so I filled out the advanced form online but when I got to the store I still had to fill out all the same things. So what was the point?. Two of the reps also started having a side conversation about cups after he started working with me. Then finally he said it had 7/8ths of a tank of gas in it, but when I got in it was only at half a tank so I had to contribute an extra half take or get charged even more fees.. crazy
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October 2023 by Susie Nichols
The man who helped me was very nice, professional, and made things fairly painless. We unfortunately had to bring two different vehicles back (first one was to uncomfortable and the 2nd one the passenger side seat belt stopped working) but he took care of us and got us back on the road. I will definitely use Enterprise again.
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October 2023 by Nicole Tombaugh
Derek at the southwestern location was so incredible to work with! He made the process to rent a car extremely easy after calling multiple other locations trying to find a rental. After a car accident, the hassle of getting a rental ASAP is very stressful. Derek was pleasant to work with, making the process very easy. Within hours the rental was dropped off right to my work by Danny, who was also phenomenal to work with. She was patient and understanding. Derek understood my family's needs and helped get the proper size vehicle for our situation. The car was clean and reliable. Thank you, Derek and Danny for your kindness and help through this process!
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October 2023 by David Bebout
I was late to pick up my reservation in Orchard Park, NY. The office was closing on a Sunday afternoon. The car I was scheduled to have had a problem so I was moved to a small SUV. I wasn't pleased. The clerk was understanding and fixed the problem to my complete satisfaction. The staff were patient and efficient. I rent cars regularly and this location, although not the closest, is where I prefer to do business because of the customer service.
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October 2023 by Michele M
Excellent customer service, vehicles are kept up and the rental process is very easy and efficient. Would highly recommend.
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September 2023 by Christopher From Buffalo
I always come to this location for my car rental needs. Everybody that works here is always great and professional. The process is quick and easy. And cars are clean and in good shape. Never an issue if I have to extend my rental by a day or two. Thanks guys...
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September 2023 by A Ingoglia
Totally helped me out of a Jam... the agent totally understood our family situation and went hardtop work to find a solution. He was able to locate a car and get it for us. Saved our vacation. Thank you
