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December 2023 by Rob Baird
We visited a number of dealerships. Colton was by far the best. Our salesperson David was very professional, knowledgeable, and great to work with. He had a very low pressure approach that we liked. The rest of the staff we dealt with were also great. We like that they are a family owned company for over 60 years. I highly recommend Colton to anyone in the market for a camper!
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November 2023 by Patricia Stapley
After an exhaustive search for our first travel trailer, my husband and I are so pleased we found Colton RV in Orchard Park. Our sales person, Lucas Fremont, really knows his stuff! He answered all of our questions (including some we didn't know we had!), and listened to our requests, treating us respectfully by showing us only the trailer that fit our needs. We met many nice salespeople and learned a lot in the course of our search, but the best experience was definitely at Colton RV because of Lucas who was by far the most knowledgeable, friendly and personable sales person.
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November 2023 by Eric Busdiecker
Do not even think about going to Colton RV if you want a cash deal. I told them up front that I wanted to do a cash deal as I have the money and did not want to take out a loan as I knew I would not be approved. *IF* they do a cash deal, they will charge you at least $3000 more than if you finance the camper. They insisted that I try to finance it, even though I told them that I would not be approved. So now because of them, my credit score has dropped because of the inquiries that were all denied exactly as I told them they would be. Their business plan is entirely based on the financing, and not the actual sale of the campers. Even after I was denied, I was still interested in a cash deal, but needed a month before I would have the money. Even though they had a $4000 deposit, they refused to hold the camper I wanted. Now, a month later, I am getting ready to buy my camper, but will do so from another dealer as I do not like the business practices Colton RV runs under. Avoid them. (Just FYI, they did return the $4000 deposit). Also, the camper I was interested is still sitting on their lot. They could have sold it if they would have agreed to hold it.
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November 2023 by Jason Brundage
Put in an offer on an RV and was told it was sold just before I called them. After doing some digging and now almost a month later the same RV with a listed extreme "sale" price is still on their website. Sales people constantly calling if I would be interested in a different RV. Very poor sales tactics to bait customers in to talk. We ended up buying an RV at a competitor who, within 24 hours marked the listing sale pending. Colton defiantly has some shady sales practices
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October 2023 by Mary Santiago
Lucas Fremont was amazing. We never felt pressured to do anything we weren’t comfortable doing. He was very kind, patient, informative and extremely helpful during the purchase of our new Solitude. We would highly recommend Lucas at Colton RV for any RV purchases. Thanks again Lucas. You are the BEST!!!
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September 2023 by Catherine Tan-Gillespie
I cannot talk highly enough about the team at Colton RV. Throughout the buying process for our Airstream, they looked after us exceptionally well, but what’s impressed us the most is them continuously going out of the way ever since the purchase, when they arguably don’t need to try as hard. Nothing has been too much trouble. We made the more complex choice of buying our RV from Colton RV in the US when we live in Canada but it is worth the slight border crossing hassle. Thank you Justin, Wes and the team.
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July 2023 by Sally Eggink
Just bought our second camper with Colton. We had an excellent experience with Lucas and Gerry and got exactly what we were looking for! No shopping around needed.
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June 2023 by Janice m. Kij
Erin worked tirelessly to make our dreams come true. We have bought 3 campers over the yrs at Colton RV. We went from pop up, to hard side to motor home. The minute we walked through the door we were greeted with a smile, baked cookies and coffee and great customer service. I needed extras and the service department Guys all three 3 guys went over and beyond to make me happy ?. Ty Colton RV Love You Guys...
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June 2023 by Karen Lahnen
My husband and I purchased a used motor home and traded in our gently used one to go slightly larger. We want to take a moment to Thank Lucas Fremont a salesman and a gentleman (rare find) not pushy and very helpful. I asked a lot of questions he was patient and honest.The Company is family owned and it shows. We have delt with many dealerships on the journey, but Colton RV Hamburg was truly the best. Lucas is awesome, see him and ask him to help you. If he can he will. 5 ? very Happy ?
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June 2023 by Lisa Michalski
Literally had the best experience today! Bought our first ever travel trailer with David Gonzalez and it couldn't have gone better. He was extremely knowledgeable, honest, and most importantly: fun. It was like buying a camper from an old friend. Highly, highly recommend giving him a visit!
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May 2023 by Saverio Viola
Gerald was not only incredibly helpful but he was also extremely professional. In our experience, we felt comfortable, all of our questions were answered in a proficient manner, and we couldn’t be more happy than to have Gerald greet us at the door. I would highly recommend Gerald any day of the week! We are beyond appreciative and thrilled to have been able to purchase our first trailer as a family, something that we have been talking about for years!! Thank you from the bottom of our hearts, Gerald!! Forever grateful! XO The Violas!
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May 2023 by Karen Hubright
We recently went to Colton RV looking for a Little Guy Max. David approached us asking if we needed help. He was very polite and spent the hours assisting us. And answering our questions. He made us feel at ease. I m deaf and I felt comfortable around him. We were impressed with his knowledge and kindness.Anyone going to Colton RV, Orchard Park,We highly recommend you askfor David Gonzales or anyone there because they all helped.Thank you, David!
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May 2023 by Jeff Fehrenbach
Bought my RV remotely. Gerald video chatted with me, showed me all of the features and all areas of the RV inside and out- even underneath!! He answered all my questions, and is very friendly and knowledgeable. The staff was also very friendly and helpful. A very positive experience overall. They went above and beyond to help me with a unique set of challenges due to my distance from their lot (about 4500 miles!) I would highly recommend checking them out and buying a RV from Colton RV. They made it very easy and an overall great experience. They stand behind what they sell. They will teach you how to use what you buy and make sure it all works properly. It's rare to find this level of service anymore. 5 stars!! A++
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May 2023 by Karen Hultberg
We’ve dealt with Colton RV for the past two years with our last RV and today getting a new RV , has been the best experience yet!! Jerry and Mike both helped us out and they were awesome to work with. Great hospitality and knowledge of what they are offering us and we were very happy! Found one we were looking for and can’t wait to have our new camping experience with the RV. You couldn’t ask for two nicer salesman and the staff was great too!! We are so welcomed to share our experience with others!! If you want great salesmen to help you, go see Jerry and Mike!!
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May 2023 by Matthew Duggan
I'm leaving a star off because things did not go smoothly at first. We bought a new camper from Colton, and there were some hiccups at the point of spending an overnight on their lot before taking possession. To be fair, they appear to be in a transitional period while they find the right fit for management. However, it seems that this location is making true efforts to improve their service department. Everyone stayed calm, and all has worked out for the best. Sometimes a little patience goes a long way. Thank you to Justin and the service team who ensured a good first night in our new camper. We pointed out a handful of very small/normal discrepancies that were corrected on the spot, and we pulled off the lot happy. Looking forward to future encounters and business with Colton RV.
