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February 2024 by Nadine DeMarco
Amazing vet visit. The front desk attendant was helpful and very friendly, then we met with the tech and she was smart caring and helpful. A very positive experience so far, but when we met with the veterinarian Dr. H, well I can’t say enough about her. She was very thorough in every way. She gave us treatment options, broke down all the scenarios, and was truly helpful, caring and trustworthy. She then broke down all the pricing options and was not trying to push expensive treatments on us, but gave us all the information to make our own best decision for the best care for our precious dog. I absolutely loved her. I’m so happy we went here.
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February 2024 by Karen Sutton
The worse service ever!!! I wouldn’t bring my pet back here if it was the last vet on earth!!!!
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December 2023 by Patricia “Tricia” Darstein
When our dogs are well it's a no-brainer to give positive feedback BUT when they are sick...let's talk here. My female, Havenese is sick with Cushing's Disease and it's been a challenge treating her. Besides all the expenses (blood checks, medications, trips to the vet) I appreciate their understanding, patience, and kindness. I'm not sure how long my dog will hold out (I can not allow her to suffer much longer) but I feel that the Banfield Pet Hospital staff (Orchard Park) is doing everything in their power to help my dog (and me) tolerate this illness. It doesn't matter to them that she is nearly 14 years old..they don't "brush her off" or have EVER once said to me "Well she is old, it might be time to euthanize". Dr. Whitcomb is just outstanding! She knows how I am struggling to pay for the expensive medications and treatments involved. She actually CARES! I love her and can not praise her enough for her OUTSTANDING care (medically and emotionally). Tough to find these days.
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December 2023 by John Tokarski
They were helpful and took I look at our dog , because our vet was on vacation. Many others would only not even look if not a regular customer
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November 2023 by Louis Barca
They are excellent in every way taking care of our pup and the required needs for him
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August 2023 by Krystine M.
these people do not care about pets they care aboit money. shut this location down. my dog got hit by a car and because they werent accepting new patients they wouldnt even let me bring her in the building. scumbags shut it down
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August 2023 by Charlie Meredith
My dog a month ago was positive for roundworms and I was not notified at all until my month later appointment in person they told me then my dog is only 3 months and wasn’t growing the way she was suppose to because of the roundworms and then I called them to tell them that my other dog was exposed to it and they told me to come and get him a free dewormer on Friday and then I called and they said they never said that and they said they are not going to just give him a free dewormer.
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August 2023 by Mike L
Excellent attention to detail. Helped our puppy get well fast! 5 stars!
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June 2023 by Ray Sahr
They do a great job. However, my dog has liver problems and must see an internal specialist. Banfeld admits that they are a general practicing only.
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May 2023 by Teddy Gavrielidis
Have always had a great experience with Banfield but yesterday was the first time we've had to have one of our furbabies undergo surgery not just 1 procedure but 2 at the same time... Dr. Schneible put in work and went above and beyond... He had roughly 30 bladder stones removed but there's one that she worked on for over a half hr that just wouldn't budge but she tried a and took great care of our baby
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May 2023 by Kari Guindon
Banfield has been taking care of our girls for years. They truly care and it shows!
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February 2023 by tanya hernandez
The care for your animals just isn’t there. They are swamped and have you enroll in a wellness plan to not see you, and tell you to go to an emergency clinic. They care more about taking your money then providing care. Turn over rate is insane so you will always see a different vet. I’ve been here for years and enough is enough. Save your money get a wellness plan somewhere else!! The care is here is garbage!
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February 2023 by E Love
I am angry , Vet Dr. Murdered my 9 years old cat Tiger . When Tiger got rabies virus vaccination in Nov.1 st after 2 days she start refuse eat for 2 months . Now she dying and hide at warm vent under bed . I called you but you want I bring with cat put sleep . No way I can’t afford it . I am learning the lesson about vaccination are dangerous. No more come to see you . You make experimental injection to let sick pets and more come . Stop ! Good bye !
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November 2022 by J Lilyea
The worse staff and vets. They scared my dog and i have been a member for years DONT EVER UOUR DOG HERE WORSE PLAN AND CUSTOMER SERVICE NO RESOLUTION. Walters is rude and not good with customer and dogs
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October 2022 by Avi Williams
Great service. They treated my dog with Royalty. Doctors were very knowledgeable about my pets needs and offered suggestions
