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“So thankful for Bradley and the team at West Herr. They took the time to listen to our needs, wants and budget and worked with us to find a vehicle that would work for us. They were so patient, accommodating, and kept us informed every step of the way. We love our new Ascent”
“Review from Karen is not an actual customer at Big D Tire in Orchard Park NY. Sorry she had a bad experience but it definitely was NOT at Big D in Orchard Park NY”
“All mechanics at Bauer Automotive are exceptionally knowledgeable and they always correct whatever issue your vehicle is experiencing the first time. Dave, the proprietor, and Mark the manager at the front desk are very receptive, kind, and truly listen to their customers. The atmosphere created by the entire staff, including Dave’s compassionate and welcoming wife is that of a family. I have a 14-year-old vehicle and an 11 year vehicle. They both run smoothly and are on the road 12 months a year because of the expertise of Bauer Automotive. I cannot recommend them enough. Anyone I have referred Bauer Automotive to have thank me profusely because of the positive experience they had and the way their vehicle runs after having been there.”
“Professional, no pressure, great sales team. Beautiful dealership, clean, pristine and very busy! Financing easy, excellent finance team, just one of the best car purchasing experiences in decades...and I got the exact truck in my favorite color!!!West Herr experience at Toyota rules!!!Michael and Courtney made getting the truck I wanted a no stress experience and both constantly stayed in touch letting me know when the truck would arrive..Mike even wrapped my truck in a bow...just a fabulous team of people making a generally stressful decision a confident environment to breeze through!”
“As always, everyone were very professional, efficient and pleasant during my recent service visit there..
I d be remiss if I didn t mention the cleanliness of the the facility, no matter where I've been within it.
Promptly at my arrival, the greeter came to see who I was and then guided me to Matt Brown who answered questions and went over what the mechanic was going to do.. After my car s servicing was completed, Matt came out to talk over the mechanics findings. It s such a pleasure to deal with a company whose employees put the customers first.
It s easy to see why West Herr has become so successful.
Date of service :
10/18/2024”
“Best shop I’ve been to hands down. Transparent, reasonable, and really good at their job. Took my bmw to 3 different shops (including bmw dealership) who all mis-diagnosed my issue until I came here.”
“I've been to Top Gun a few times recently and they provided quick and friendly service. They went above and beyond with their repair work and also shared knowledge about my vehicle, it's condition, and upkeep recommendations. Highly recommended!”
“This place is the best! I recently moved here, and was looking for a place to get my car fixed up so it would be able to pass inspections, after another place quoted me something astronomical. They looked at my car, were very friendly, and had all problems fixed quickly so that my car was all set for a very reasonable price. I will be going back and I highly recommend them!”
“The team was very professional and thorough, throughout the whole process.
Your sales staff was top notch and everyone made the buying experience very easy and enjoyable.”
“The team at Bank Street Auto & Truck went above and beyond from the very beginning. After being stuck in a tough situation, the owners went out of their way to ensure I was alright and had everything I needed to be comfortable. I truly felt like I was taken care of and in the best of hands.
I had interactions with members of their team and had an overwhelming feeling that the team was more of a family than individuals working at a business. That aspect definitely shows through in their quality work and attention to detail. Anytime during the process they were quick to answer and address any questions and concerns I had.
If you’re in need of any services they offer, this business is truly the best of the best.”
“LOVE this shop and have been going here for over 16 years and now my three kids also bring their cars here for Honest and reliable repair and up keep on their cars too! This is the best auto garage and I will continue to tell my friends to go here too!!!”
“You are looking for a great repair shop that is there for there customer and not just the bottom line that's the place to go to. Check them out you will not regret it .”
“Great guys! Took out a dent in the passenger rear door of my 2015 Ram Rebel using their paint less dent removal. Lenny had it done in less than 24 hours. Looks great! Highly recommended!”
“I had the pleasure of working with Dave's Automotive to have some work done on my truck. I needed a front end alignment and my transmission services. I was able to get my truck scheduled for service in a reasonable time, the service performed was thorough and they communicated with me regarding updates.
I would recommend Dave's automotive to anyone looking for an independent auto shop or anyone who wants a second opinion.”
“I went to Edgar recently as a new customer. He was able to quickly diagnose the issue with my car, and give me honest options to fix it at a reasonable cost. I will be coming back for my car needs!”
“I had a dead battery that was under warranty on a Saturday at 3:00 in the afternoon. And I live very far from the West Herr Subaru where I bought my car. I stopped by another West Herr in Amherst and of course that wasn't where my car needed to be. But I must tell you that every single person I dealt with at West Herr Toyota was nicer and more helpful than the one before!!! They gave me a car to drive out to Orchard Park where I was given a loaner and they had my car towed to the West Herr Subaru that would cover the warranty. Truly above and beyond level of care and service from start to finish throughout this entire experience. Nicole, in the service department, kept me updated not only on the progress of my car but the weather conditions there!! Linda at the front reception desk was always pleasant and helpful in person and on the phone. In fact not one person in any location was anything but kind and helpful. I can't recommend West Herr enough.”
“I've always had great experiences with them. They were prompt, skilled and tried to keep prices affordable rather than milking me for unnecessary expenses.”
7:30AM - 5PM
3531 Southwestern Blvd, Orchard Park
Auto Repair
“The service was great. I was there for a little over an hour for an oil change and a car inspection. The staff was friendly and efficient and the waiting area was clean and quiet. Coffee was offered to me before I even sat down. ??”
“I think the guy's name is Brian he's a cashier there. I never met anybody as dedicated hard-working and good looking as him. I will definitely always get gas here and my Tim Hortons.”
“Bryan went above and beyond even after some title issues to get me into my dream car. Many salesmen couldn’t tackle what he did. Would 100% come back for another vehicle!”
“Everyone I interacted with was great, and the store was clean and comfortable. My agent's performance in particular stood out. Ryan was phenomenal assisting me in my car shopping journey. He was personable, professional, and extremely prompt in his responses. I felt like I was being given all the relevant information I needed to make the best decision for me without once feeling pressured. I am thrilled w/ my purchase. As long as Ryan is in the industry, I will never work with another agent to buy an automobile.”
“The reason I am leaving this review is because of Gary (Gracon?) at the Orchard Park location. I knew which vehicle I wanted before going in there. I called the day before and he happened to be the one to answer the phone. I told him which one I wanted to test drive/discuss financing and he made an appointment with me for the next morning. I had totaled my car and had to drop the rental off early and before they even opened he told me they were detailing and getting the car ready. When my fiance and i got there, we met with him. He is very honest, personable, and did not give me the salesman vibe, which is something very important to me as I would likely have gotten up and left. I had never bought a dealership vehicle before but I heard horror stories (not about Town Auto, just dealerships in general). Gary was very helpful and fast with the entire process. Our only complaints were the scratches on the whole body of the vehicle. He ordered paint for the parts that needed paint and said they would buff what they could and said he would contact me when the paint came in. We made an appointment with the body shop and they did a very sloppy job (my only complaint so far). We told Gary this and showed him the touch ups and he said he would make it right. So I met with one of the guys from the body shop and Gary. The body shop guy came across a little rude about why I was upset. They both must've understood my anxiety and frustration because Gary called me the next day to schedule a walk through with the GM to look at the touch ups and scratches with the body shop worker. Our schedules were all off so it did take about 4 days to all meet up as I wanted my fiance there to help with talking, so Gary was very accommodating with the loaner vehicle as they needed the car I bought there. When we met with the GM, Steve, he was understanding as well and very professional. He said they would resolve most of the issues. I got it back and they did more than they said they would, it looks 100Xs better!! Gary went above and beyond in my opinion. Every issue I have had he's been on it within half a day. Another thing I'd like to mention is I had noticed when I took the car home that the window buttons peeled and he called the Service department right away, they called me the same day to schedule an appointment. They also installed the buttons within a few days and they look brand new. They were very friendly and fast as well! But the main reason I am posting this review is because I am so happy with Gary's service. He is a great salesman without being a con artist. Great service so far.”
“I had a terrific experience. My nice salesman John Kennedy was outstanding !!! After a short brief chat he found me exactly what I needed. Ended up with a. Awesome used Nissan frontier. Thanks John I love this truck ????”
“I could not have asked for a more helpful person then Tim Oakley, I have called, texted and annoyed him so much. He has been professional from the start and answered every question I have thrown his way and given me the very best advice.”
“Adam was a great salesperson. Knowledgeable, and respectful of my time. It had been a while since purchased a new vehicle and the process couldn't have gone smoother. 5 stars!”
“A detailed email has already been sent to GM Bill Wertheim … bottom line: Stephen Liddle, my Sales Consultant, was totally awesome!! Also, Alex Suchan, Business Manager (warranties) was also very helpful/great. Thanks, guys!”
“I Had an appointment today with Dan, and he was absolutely amazing ,he fixed my car today in one shot , even though i had several things wrong with it , he was Honest and fair when it came to the prices , and was willing to go the extra mile , if you want a great machanic that wont b.s. you and actually fix your car ,then I would most Definitely take it to Dan at worm a fix. Thank you so much for all you do ,I will be a returning customer.”
“Absolutely thrilled with our experience at Ray Laks Honda! Keith went above and beyond to ensure we found the perfect fit for our needs, and the Toyota Prius he sold us exceeded our expectations in every way. From its fuel efficiency to its sleek design, this Prius has become our go-to choice for every journey. Keith's expertise and professionalism made the buying process seamless, and we couldn't be happier with our purchase. Five stars all the way”
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“I had the very best experience ever buying a new car. Joe was patient and knowledgeable and above all, honest and fair. Joe was very tuned in to what I was looking for in my new car and more than willing to show me similar cars of another company. He truly wanted to make sure I got what I wanted @ the very best price. I would recommend West Herr Nissan to anyone shopping for a new car and Joe inparticular”