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July 2024 by M Z
This branch of Chase is absolutely the worst, without a doubt. The manager, a man named Kareem Hack, is extremely rude and lacks any professional knowledge. He actually refused to issue a cashier's check to a customer who has had an account with Chase for decades. Throughout the entire process, he behaved irrationally and unprofessionally. I eventually had to go to another Chase branch to get the cashier's check. When they heard about my experience, every bank employee was shocked. If Chase continues to let such a person lead this branch, I believe it won't just be a loss for the customers. Chase's reputation and prestige will be tarnished by this person.
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June 2022 by Aris Zurnaci
I would give them negative stars if I could. The manager is a c*nt and if you hate big corporations and you bank here, you are what is wrong with this country. They didn't even review my evidence before discarding me.
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April 2022 by Fiona H.
Not a customer service oriented branch. Very rude customer service ESPECIALLY THE MANAGERS. The Asian American woman is not great either. In my humble opinion, the higher ups in Corporate should be aware of this. I came into the branch one day to cash a Cashiers check at the counter and was rudely dismissed by the Manager and passed on to a Representative. I think they (Managers) rate you on the size of your Bank account and decide whether you are worth helping. Some serious changes need to be made here. Thank you.
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December 2021 by jmmjmm Googleplus
This is one of the worst bank branches I’ve ever had the misfortune to interact with in my entire life.
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April 2021 by Maureen Kelly
I have only had positive experiences at this bankWith all the staff. Friendly, helpful and go out of their way to be of assistance.
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March 2021 by William Cho
Have been a chase customer for 20+ years. Never have I encountered such unprofessionalism at a branch trying to get a bank check.
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August 2020 by jorge Chavarria
August 12 10:30am i walked in sed goodmorning, and manager approached me i toght she was verynice until i asked to have a copy of my saving statements, she started telling me theres was going to be a charge for it and not saying nice, but very rude contradicting me a bad maner like she had a bad morning! So i sed to her i have never been charge in any of the chase bank branches for a simple print! I had a print a day before and there was no charge ive done this numerous times at different branches and this is my first time ever! Someone tells me there might be a charge! She was not professional at all!! And very rude! Not ever going back to this branch!
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July 2020 by Hayan Khan
Slow service long wait on line
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June 2020 by Carolina H
Very helpful staff.
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April 2020 by Jim H.
Grace, the manager does not possess the skill set to be in the position of having g any direct contact w/customers. Nor does Nancy, the Asian teller.
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September 2019 by Ann G.
Bob Lockwood has been extremely helpful! Excellent follow up and a great resource for banking information.
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August 2019 by Neftali Torres Alvarez
I tried to open a college account today n the identification that’s I used in other bank we’re not enough to open it here , they ask for so manny things , n have bad actitud .
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August 2019 by Santos Torres
They're racist,angry , bad service,
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January 2019 by Jeanine K.
Good gracious, I never have conflict with people, and today I could NOT avoid a heated problem with the branch manager whose name (misnomer) is Grace. I could sense right away that she would be difficult, from the way she made me wait even though she didn't seem busy. I had some paperwork difficulties, but she was so obstinate and rude. She absolutely refused to help me, and kept repeating the same line over and over, even when I said to her, "I understand, please stop repeating yourself and help me find a solution!" By the time I left (without getting what I needed), I was absolutely shaking with anger! Can't wait to whip up my letter to her supervisors.
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November 2018 by Vincent Rivers
I've been a loyal chase customer for over 10 years going to over 100 chase branches everywhere in the NY and NJ state . I've never experienced anything that fits the "racial prejudice" line until I went to this particular branch. I was expecting some professional courtesy when going to take care of a issue and instead I'm getting the total opposite of that in ways of me a, BLACK MAN getting like a typical vibe from three Caucasian tellers where 2 of them didn't even bother to help but instead got a stare like as if I'm about to rob the damn place. The one that decided to do my transaction was giving me like a "Chase for dummies" type of tutorial. She even had the nerve to ask me "how come I couldn't do this transaction over the ATM?". I'm so glad that I cycled out the racial antagonistic vibes because quite honestly I have places to go, people to see and things to do. I don't got time to reenact a common situation that has been a national and ongoing issue everywhere. From now on, I will only do my transactions around my way. This place needs to be either cleansed with new management or it'll end up EXACTLY like the other Chase branch a couple blocks along Orangeburg Road. highly unprofessional, unproductive and predictable as well.
