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November 2023 by Susan Woods
This place is the best. They have always been so very helpful with any questions I have ever had about anything to do with a trailer or hauling one. They actually did hook up a trailer hitch with wiring installation as well. Very reasonably priced. And I have to give a shout out to Carrie, Terry, Sue and the newest addition, Bailey. Thank you all for having a trusting reliable place to go. I will see you soon
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October 2023 by Jenene H.
I was looking for someplace to have some maintenance done (repacking bearings) on my small travel trailer. I called a few places but was sold by the very friendly receptionist at Brooks. I was hoping to have it in and out the same day and they were the only ones that took appointments. I wasn’t happy how low the trailer had been sitting so they switched the hitch for me and while servicing the bearings discovered my tires were cracked. This would have been a disaster with a cross country trip coming up. Prices were fair, the people were so friendly and I’m confident the trailer is safe. I’m so grateful and appreciative. I highly recommend!
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October 2023 by Lawrence Walsh
Things went well as I dropped my utility trailer off after a car hit it on Saturday. Needs some steel structure work, a new right fender, forward axle,wheel and tire. Later on Monday was told it would take 4 weeks or more to get an axle. Not happy at all. I use that trailer everyday for my work. Factory Direct is still my place to go.
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August 2023 by Mike Henderberg
Paul was so great to work with. He was super helpful when I was in a time crunch. So thankful for the fast service. I highly recommend!
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June 2023 by yasmin scheuer
The service was above and beyond what I expected. I took a horse trailer in for inspection. Everything got fixed right a way and the bill was VERY inexpensive. When I went to pick it up a driver pulled out into the lot to make it easier for me to hook up. HIGHLY recommended.
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April 2023 by Thomas Coene
Great locally owned business with friendly customers service! Made purchase of our new Load Rite utility trailer within 1 hour start to finish including all DMV related paperwork. They were even nice enough to throw in a few hats and a half-priced spare tire with our purchase. Highly recommend supporting this local business for your next trailer, parts, or service!
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February 2023 by calypsonotch
Just bought a boat trailer, the process was quick and convenient. Great service
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February 2023 by Anne Fina
We purchased a used trailer from Brooks and could not be more satisfied. From the first phone call to ask about the trailer to driving away the service could not have been better! We highly recommend this business!
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September 2022 by Jeff W.
They did a great job replacing the leaf springs on my travel trailer. For a repair like this, most area RV dealers would have your vehicle out of service for weeks. These guys had it all done within two days. They are not an RV dealer but they are well equipped to handle issues related to the frame, axles, brakes, wheels, etc.
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July 2022 by Bob Lyons
Nothing but the best experience with Brooks! They were just so capable and easy to deal with. Totally recommend them.
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July 2022 by Victor Richford
Went there for bolt's for my trailer hitch they hooked me up,i gave them the bolts I got with the kit ,they gave bolts that fit and I gave me the one's I had even Steve love these guys ,will be back .
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June 2022 by Robert Whitmarsh
I learned of this place just by chance on FB Messenger. Should have bought a lottery ticket that day as it was my lucky day. I was at a decision point between repairing my old boat trailer or buying a new one. Went out to look at what they had to offer and they were awesome to work with. 5 stars and I highly recommend them. Not only for sales but also for parts and service.
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June 2022 by Daryl Miller
I called and spoke to Sue, very helpful and knowledgeable. When I was ready to bring the trailer in Paul was also helpful. Such a great place for maintenance on our trailer. Will be back again!!!
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May 2022 by John Hayes
Been a customer for years but now i try to get my trailer inspected and they check the breaks and lights and after that they check the tires and call me telling me 3 out of 4 tires need replacing but would pass inspection, so i declined the purchases because i can get the tires many places for a lot less money... I go to pick up the trailer and they give me a bill for $56 just to check the breaks even though the inspection $6 covers checking the breaks, then tell me it was because i declined to buy new tires and it didn't pass inspection, ( so did they or did they not inspect the trailer) but they did say the brakes and lights were ok. Their customer service is much to be desired with their attitude . I for one will not be going back to them even though it is convent but long waits to get thing done. And I am sure social media will be asking questions on their business practices ..
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May 2022 by Jo
bought the Venture Jet ski trailer.Staff is very helpful and knowledgeable.Definitely recommend this place for buying TrailersGreat PriceThis was at their Oswego Branch office
