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December 2023 by Jason Lindroth
Always cheerful staff when you go inside. The tellers are always willing to look up account information in case you forget yours as long as you have ID. There is an ATM located on the outside of the building. You can get items notarized as well as carry on conversations with financial brokers
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October 2023 by sirlanclot
The most uncaring folks to do business with or to work for… Did
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July 2023 by Yaniry Saviñon
I felt discriminated yesterday and every time I visit while at NBT bank on chestnut street and Oneonta N Y, location, by the attendant with short haired slender woman with glasses. Therefore yesterday, after giving my confidence and my money to this bank I felt obligated to take all my money out of this bank and deposit it another bank, due her verbal disrespect.
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January 2023 by Iggy Vinterman
Beware of ESG policies. NBT has signed on to ESG, therefore they can/will cut you off if you don't bow to far leftist ideology at some time in the not so distant future.
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November 2022 by David Pearlman
I have banked with NBT (before that Astoria Federal) on Pioneer St. in Cooperstown for over 30 years and I will never leave. I have had wonderful service and recently I had senior citizen brain freeze, a condition I hope was fleeting and left no scars, and came close to exploding my account. Mary Earl, the branch manager, handled my problem, solved everything and did so with that great personal touch I have come to love at here. She is such an asset to Cooperstown and to her customers.
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August 2022 by Robert DiGregorio
Traveled to Oneonta for the week with my son's baseball team. I visited this bank to trade cash for quarters to use for laundry in our hotel and was refused because I'm not an account holder. I even offered to pay a fee and was still refused. I had heard so much about upstate NY hospitality, but it doesn't exist here. I recommend banking with the fine folks at Key Bank down the street, who helped me with quarters and thanked me for visiting. Be better NBT.
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January 2022 by Amanda Pressly
Turned me away when I didn’t have my license and forgot my wallet and needed cash. Been to this bank multiple times since I was 16 and have my account number and multiple forms of identification. Rude greeting at the door.
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December 2021 by William Lawson
Friendly tellers, conveniently located ATMs and branches.
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July 2021 by Trading Post (tireXpresswarehouse)
Crummy Management .
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April 2021 by TIRExPRESSWAREHOUSE INC
Crummy Management .
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January 2021 by Albert Quick
Terrible customer service
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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February 2020 by Patrick Baynes
NBT is easily the worst bank I've ever dealt with. Stay away!
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November 2019 by Rick Curtis
Great people, great customer service, and get you out in a timely manner. Thanks guys!
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October 2017 by Darkecy Kanaka
Really old fashioned bank