Thank you Jonathan and Jason and Eddie. My concern was addressed and a refund was completed very quickly.
November 2023
I've spent at least 20 K at this particular store in the past 5 months. The customer service is GREAT, as long as you don't go later in the day, especially on a Sunday. Then it's hard to find an employee who is knowledgeable in specialty areas.
November 2023
I went in on Halloween for rope for my daughter's Halloween costume I didn't catch the man's name that helped me but he was great !! Super friendly and carried on a conversation which I love ! GREAT customer service on his part :) and he gave me a little extra rope just in case :)