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January 2024 by Erin Amadon
While customer service was good and pricing was on par for a blowout (earning 1 star), I felt the skill set/knowledge/technique for a standard blowout to be significantly lacking. Blowout doesn’t simply mean blow dry. I left frustrated knowing I’ll need to have my hair fixed/redone in a day or two (a true blowout normally will last me a solid week). I had to have her flat iron my hair just to salvage the frizzy mess that was left after my hair was dry. Only one product was used, which I found incredibly odd. Hopefully it had a heat protectant in it because when she flat ironed my hair she did the same areas multiple times. Unclear if this hairdresser was brand new, but if so, JCPenney should not be assigning her services she cannot handle.
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November 2023 by Marion Beers
HORRIBLE experience is an understatement. Went in for a haircut.. some layers so hair framed my face. Upon cutting my hair- stylist cut off my hair as short as my bangs.. on the left side.. I told her we were done with the haircut.. as I now have a mullet.. 2 other potential customers who were waiting got up and left after they witnessed what happened. After i left the appointment the ladies met me outside of salon and were appalled at what they saw.. This will take a year to grow back in and is not fixable. Please DO NOT GO HERE FOR YOUR HAIRCUT SERVICES...Services: Shampoo & conditioning
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November 2023 by deborah mould
Ashley did an amazing job on my hair...I paid a little more than I wanted to but it was well worth it!!! I will be going back to have Ashley do my hair again...thank you!!!Services: Perms
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October 2022 by Karen Bouton
Be sure and ask for Jennifer, she's the best!
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October 2022 by Grayson Burr
I hate that everyone is saying such bad stuff about this place but it's like one of the best places to go if you need a quick and simple cut or just to get your hair styled.
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October 2022 by Jordyn Burr
I hate that everyone is saying such bad stuff about this place but it's like one of the best places to go if you need a quick and simple cut or just to get your hair styled.
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March 2022 by Wilma P.
Stylist butchered my hair .... I had shoulder length hair. Had to get it cut above my ears to fix it. It was so uneven on the sides.
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January 2022 by Jeeni Fregin
I would never go there. They mess up ur hair
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November 2021 by Jessica T.
I wish i have read the reviews of this salon before i had a haircut yesterday, 11/2/'21. VC Image Salon was closed yesterday so I decided to get a haircut at this salon instead. The receptionist was personable & the place was almost empty of customers being a Tuesday afternoon I guess. The place was clean. So i had a nice 1st impression of the place....until my fate was handed over to this lady "B" (1st initial of her first name. Showed her the picture of the cut i had on my phone. What i thought was a straightforward cut, mid-neck length, straight cut all around w/ slight layers cuz I have fine hair ended up being an "80's Lady Diana haircut!!! Halfway through the cut, I told her it's getting short but she continued saying "Yes, yes, it's not finished" I was being polite as I knew she wasn't speaking straight English & had a Hispanic accent so I let her continue - what else can you do as a customer if part if your hair had already been cut very short?? I showed her the picture again just to refresh her memory of what I wanted done but....i knew it was too late at this point! She went ahead w/ what she had in mind, not mine. At the end of the cut, showed her the photo again but she said "yes, yes it's short & you said layers" Huh?? I paid & gave her tip (jist glad that somebody is working these days when so many chose not to!!) & showed the receptionist the photo of the cut i wanted & asked "does this look like the cut i ended with?" She herself answered with an emphatic "yes!" Lol I guess a good "vision" is NOT a requirement in getting a job at InStyle Salon @ JCP Newport Mall, neither is SKILL!!b Listening to the customer is so important & clarifying what the customer wants is in itself a skill people in this service SHOULD develop, unfortunately not everyone has that!!
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October 2021 by Cristian M.
I don't know how someone can mess up with in the 1st 10 seconds after I asked if I could get my hair cut with the grain only for her to go against the grain. I kindly explained to her and she said yes like she knew what she was talking about. She didnt even cut the hair on my forehead.i would not recommend
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October 2021 by Yeimy Salazar
I had a wedding on the day of my appointment at 11am, when I got to the place the lady said appointment was a 11:30 am. After a girl with not experience whatsoever tried to do my daughter's hairstyle while the manager was not even concerned, the girl was very nice but she should not be doing hairstyles which require some experience. Terrible experience.
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August 2021 by Arjun J.
Whatever you do, do not go to Blanca Vasquez. I think she's either retarded or mentally incapacitated, but even when she was told to keep my hair long, and i had shown her multiple pictures for reference, she still managed to completely botch my hair. She managed to cut it almost 3 inches shorter than i asked for and apparently does not know what "keep it long" means.
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April 2021 by Gabrielle Bush
Please save your hair and don't ever go here. A plain haircut without even a shampoo and condition is outrageously priced. I told my stylist how long I wanted my hair and showed a picture... It's about 2-3 inches shorter than I wanted and looks ridiculous. One side is shorter than the other! And she missed pieces that I literally had to fix myself at home.
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March 2021 by Jamie Craft
Jennifer is great! Highly recommended. I explained what I wanted and she delivered. Surpassed expectations.
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December 2020 by Jane Marshall Walcott Bryant
The staff are friendly n very talented. especially Sonya. I go every week n feel like I'm walking into an episode of Cheers.