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June 2024 by Jaycee Bert
I had a disappointing experience renting a car at this location and would not recommend it. Despite being veterans, we were denied the military discount that Hertz offers. When we reached out to corporate, they confirmed that it was up to the local office to provide the discount. However, even after presenting this confirmation email at drop-off, we were still refused. Additionally, my husband, who is a law enforcement officer, requested a LEO discount, which was also denied. They said their system was down and couldn’t honor it. Yet, they didn’t offer a refund at a later date.
The staff at this location were unhelpful and rude on both occasions, during pick-up and drop-off. It's clear that they do not prioritize customer satisfaction. If I could give 0 stars, I would.
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June 2024 by Cynthia Alvarez-McHugh
Nice cars-nice price!
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April 2024 by Sara Biju
Great experience
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March 2024 by Randolph Johnson
In response to Colleen C. I agree. I had the same problem. I had been a previous customer as well. My problem was that they wouldn't clear my debit card which had was short money on it to pay for my rental. I transferred the added funds and she still would approve my rental. She wouldn't even try to arrange it with corporate because I rented from them earlier. So I will go with Enterprise next time. They'll pick me up! RGJ Oneonta NY
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December 2023 by Colleen Curato
So my vehicle had broken down and I was trying to obtain a rental car.I was able to book online but when I arrived there walking from the hotel with my dog she told me they had no vehicles available.Okay I can understand I guess I can understand that but nor did this woman go out of her way to do anything!!She didn't offer to say well you know maybe there's a vehicle coming in tomorrow I mean I had to ask her do you think maybe you'll have one tomorrow? I really don't know nor did she bother calling the hurts that's like 5 mi away to perhaps see if they had any available she did nothing to help me after the hurts website allowed me to rent a vehicle that was not there.No apology..No nothingI rented from hurts many times so this was my first bad experience I've ever had with this co.?
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October 2023 by Juliette Welton
Tone of voice was very rude. Although employees tried to help me, they showed zero consideration for the fact that this was my first time renting a car. The cost was hefty and they asked for a major credit card and a $500 refundable (after trip) deposit. I called up enterprise car rentals, located right in oneonta, I got a better deal, and kinder customer service. I do not recommend hertz. Definitely go to enterprise, a lot cheaper, and better service. Save yourself the money, time, and frustration.They 'hertz' your pocket
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September 2023 by Fred Benscoter
Great service
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September 2023 by Scooter Racing
Forget trying to call this company! Nearly impossible (and VERY aggravating) to TALK to anyone other than a maze of phone redirection to their website. Not worth the aggregation.
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September 2022 by Jo Ann Foster
Clean vehicle efficient staff
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September 2022 by York Ka Hui
Very good experience. Staff is friendly and efficient.
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September 2022 by Kellie Sanderson (Viking Witch)
Loved the car I got. Clean and up to date. Although the price on gas is steep. That's if u return the car when its not on a full tank. They will charge u 10.00 per gallon of fuel. Which I think is highway robbery.
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August 2022 by Ray Haywood
Very helpful but way understaffed. Was literally closed in the middle of business hours. Very good about getting me the type of car I wanted!
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May 2022 by Dan The Driver
I keep trying to make a reservation and even though I am choosing a date and time that the website says the location is open I get an error that says it's closed. It should not be this difficult and I don't have time for such nonsense. I'll take my business elsewhere!!!
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January 2022 by Chönyi R
Good experience, fast and professional, especially if you’ve used Hertz before and have an online reservation already set up with your drivers license and credit card.Easily reserved car in app, very quick through Hertz Gold Membership.
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December 2021 by Kellie Sanderson (Bella)
Loved the car I got. Clean and up to date. Although the price on gas is steep. That's if u return the car when its not on a full tank. They will charge u 10.00 per gallon of fuel. Which I think is highway robbery.
