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May 2023 by The Chris And Nassa Show L.
if you wana get your car serviced, make sure to ask for the old oil filter. they recommend changing oil every 10k, I change mine every 5k. after the supposed service, 5k miles later . the same dam oil filter I put in was still there not the Toyota brand .....also make sure to check your mpI from last visit... #s never match
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January 2023 by Nick Wagner
I definitely recommend Empire Toyota Collision.I took my car here after I hit a deer in 2019, and Empire Toyota Collision was amazing to work with and my car has been running perfectly since. It’s been three years and the paint on my bumper started to peel. I called, emailed them a picture of the bumper and made an appointment to get it repainted. I expected to pay, since it’s been three years, but they did the work free of charge. They stand by their work in a way I haven’t seen other businesses do. I definitely recommend this company for collision work.
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January 2023 by Nick Kocieniewski
I definitely recommend Empire Toyota Collision.I took my car here after I hit a deer in 2019, and Empire Toyota Collision was amazing to work with and my car has been running perfectly since. It’s been three years and the paint on my bumper started to peel. I called, emailed them a picture of the bumper and made an appointment to get it repainted. I expected to pay, since it’s been three years, but they did the work free of charge. They stand by their work in a way I haven’t seen other businesses do. I definitely recommend this company for collision work.
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December 2022 by Chris H.
I planned on buying a 2023 Toyota Sienna through this dealership and had placed a deposit down. When the vehicle came in, we started going through the paperwork and they notified me that their aftermarket add-ons (warranty on cloth, corrosion protection, etc.) which amounted to $1,500 was mandatory and they would not remove it from the sale. This is absolutely unacceptable and is a predatory practice in today's car buying environment. Aftermarket add-ons should NOT be mandatory. I want to buy a car, not your crappy, overpriced aftermarket add-ons. Don't buy from this dealership and take your business elsewhere.
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October 2022 by Todd P.
High prices in a time of scarcity and a bullying 'take it or leave it' attitude. Customers don't like being ripped off -- we have long memories, and we're not coming back!
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October 2022 by Marcia O.
Excellent service. Empire Toyota offers expert service that goes above and beyond. I have found each person to be friendly and helpful. They give their advice based on experience and it has never been wrong. I trust and respect their work ethic as well as their understanding of each person's problems. I love sitting in the waiting area and watching Mrs Tripp's daughter playing and the nice dog who likes to share your lunch. Very homey atmosphere. Caririe and Eddie have always been able to find time for my car when something unexpected happens and give me peace of mind. Michelle has been fantastic as well. Couldn't ask for a better group of folks
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August 2022 by Meicha W.
I had a negative experience with this dealership submitting a credit application without my permission or knowledge, despite me telling them numerous times I'm only looking to put a deposit down so that i could hold the car and see the car (it did not arrive at the dealership yet). I also told them I did not want to do a credit application because I didn't even see the car yet! What sense does it make to submit a credit application for a car you haven't seen or test driven yet? I never gave them the okay or permission to do a credit report. I was told by the salesman that they would not do this. Please see my screenshots. You will have to zoom in for the screenshot from the assistant sales manager, Stephen Martin. His excuse for the dealership running my credit without my permission was that "as soon as someone gives us a deposit and a credit app we submit the information to the banks to get an approval" The thing is I NEVER submitted a credit application. This dealership requested certain information from me in order to move forward with a DEPOSIT then used that same information to do a credit application without my permission or knowledge! They didn't even help me with removing the unauthorized hard inquiries from my credit report. It is 9 months later and I'm still trying to remove 3+ banks from my credit reports. Needless to say, I ended up getting a brand new RAV4 with a higher trim at a more responsible and respectful dealership 5 days later and requested my deposit back. To submit a credit application without my permission or knowledge was a shady, greedy, and unprofessional thing to do and I would not want to do business with a dealership like this. The assistant sales manager didn't even offer an apology.
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July 2022 by Kim L.
3 Visits to fix a power steering leak. $2000.00 later it was still not fixed and then failed the NYS inspection saying i had a leak and NOW it was the power steering rack and was told it was $1500.00 to have it pass. I did not need a power steering rack and it was a leak coming from one of the lines of which they said they had fixed previously from my $2000.00 visit. I went to a mechanic and it was a leak in the line you said you replaced. The mechanic confirmed the hose was not new. So what was i charged for? I did not need new steering rack either. And the 3rd time i brought it in for the same leak you blew me off and kept my car the whole weekend and left me stranded and i missed work. I want to buy a new Toyota but how can i ever trust this place again?
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May 2022 by Jon H.
Had my Lexus a/c compressor replaced 4 years ago, it just went again. My new shop flushed the system and replaced other needed parts which weren't done by Empire Toyota. I also consulted a Lexus mechanic who confirmed what they should have done. Also, Empire did my brakes, gave me a quote and tried to charge my wife more when she picked up the car. I won't be returning to Empire and certainly won't recommend them to anyone.
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November 2021 by Maxx S.
I stopped in this dealership this week to shop for a new Tacoma. After standing inside waiting several minutes for somebody to greet me-which never happened, even though I was plainly insight of 4 different employees - I had to ask for a salesperson. Then a young woman spun around from her desk and asked me what I want. I had to practically pry her from the desk to get her to help me. She had a very poor attitude and couldn't care less about a sale. I don't understand how they can stay in business with such a lack of interest in making a sale. Figured, she must be the owners daughter or something, I promptly left.
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November 2021 by Eliz M.
I went in today with my mom just looking around and Alanna helped us out, she was very friendly and honest. Didn't end up buying a car today but appreciated her customer service regardless!
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October 2021 by Kelly Bryan
I have had 2 family members come in looking for vehicles at this dealership. Both were treated EXTREMELY RUDELY. How unfortunate considering the times we are in. You are willing to forgo sales because customers /people may not be looking to purchase a new vehicle & looking to stay within their budget. Not only did you lose 2 customers but a total of 6 as 4 other people asked about their experience at your dealership. All have chosen to travel to Albany for car shopping.
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October 2021 by Kelly Runs
I have had 2 family members come in looking for vehicles at this dealership. Both were treated EXTREMELY RUDELY. How unfortunate considering the times we are in. You are willing to forgo sales because customers /people may not be looking to purchase a new vehicle & looking to stay within their budget. Not only did you lose 2 customers but a total of 6 as 4 other people asked about their experience at your dealership. All have chosen to travel to Albany for car shopping. How sad to know that this is the is how your dealership is known…rude, unfriendly, uninterested, and take your business elsewhere.
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October 2021 by Bennet D.
My leasing experience at empire was in easy and convenient , sales manager hurried delivery got me and expedited registration paperwork. I will return.
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January 2021 by Jake Curtis
Don’t waste your time. Terrible customer service and a terrible experience overall with them. After 4 towing bills from breaking down on the side of the road, and two $1000 bills from them to “fix” the car, car is back in the shop and they now want to charge us a $100 to hook the car up to the computer to tell us what we already know. Justin said it took their tech an hour to diagnose the problem that took our local mechanic 2 minutes to diagnose for FREE. We decided to go back to Empire Toyota because we thought they might try and make it right...boy were we wrong. Our 2016 Corolla will not pass inspection because a part we just replaced a year ago needs to be replaced again ($1000 in parts and labor). Taking our business elsewhere in a hurry and will tell family and friends do the same to avoid the mess we’ve been through.
