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March 2024 by Ramon N.
So, I went to this Verizon wireless location due to close proximity to my home. Unfortunately, that was a mistake for me. I purchased 2 brand new IPhone 15 pro max phones and one Flip phone for my elderly mom. This entailed a new line as well. According to Verizon advertisements, I should have received 2 Apple Watches and IPads. I received none, in fact we were told by the sales associate that we were not entitled to those items. Keep in mind I added a new line and received absolutely zero. I traded in 2 IPhones as well. After almost 2 hours of back and forth nonsense with constant trying to upsell me everything from accessories, which by the way are 60/70 % cheaper on Amazon for the exact same thing, I left paying a bill of almost 1200.00 dollars. My wife of course immediately called Verizon and was informed, yes, you definitely qualify for the promotion of free watches and IPads. We were instructed to return to the store for our promotional items. Unfortunately, we got Covid and could not return for several weeks. My wife did return and once again the sales associate refused to give us the promotional items. He again stated we did not qualify and that Verizon corporate was wrong. Truthfully, why we didn't walk out if this store the first time is beyond me. The sales associate was arrogant and at time nasty when questioned. Long story short we called Verizon once again and were told again, yin are most definitely qualified for the offer but unfortunately, that promotion has ended. For all those reading this review. I do many reviews on yelp. I pride myself on being honest and transparent about my experience. With that said, this location in Oceanside, NY first Verizon, is like going into a use car dealership. All they want to do is sell you everything and give you absolutely nothing, except what you likely overpaid for. There are literally thousands of Verizon locations. I highly recommend that, YOU STAY AWAY FROM VERIZON STORE, LOCATED ON LONGBEACH ROAD OCEANSIDE, NY. I have Verizon for my cell service for decades and home service as well. I will be looking to change it all in the coming months.
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March 2024 by Abby Hessney
Dan was amazing in explaining the Fios & wireless packages and helping setting up our new account ! Would highly recommend !
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March 2024 by kevin slattery
What a great experience with Brandon at Oceanside Verizon. He answered all our concerns and put us in the right plan. Great job!
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February 2024 by A Ro
I walked in with two orders of business, and both were handled quickly, and with a smile. Everyone at this Verizon store knew what they were doing and I had absolutely no issues. He was glad to help me and I was quickly on my way.
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February 2024 by Jose Delgado
Quick and efficient service. My new phone was up and running in no time so yeah.
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February 2024 by Ian Campbell
Great service, very chill and friendly. So much better than filthy, wretched Spectrum. Thanks
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February 2024 by April Coburn-Viola
Great customer service. Greeted with a smile and very accommodating. Highly recommend this Verizon store.
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February 2024 by Brendan Forkin
Brandon and the workers there were great, was in and out very quickly and was incredibly satisfied with the customer service. Will go back there for all my Verizon and phone needs in the future.
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December 2023 by Michele Manno
We always get top notch service at The Oceanside Verizon store. Today, Brandon was an amazingly patient and knowledgeable representative.
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December 2023 by Michael McMahon
Had to transfer my work phone to a personal account with today being my last day on the job. Stopped into the Verizon store in Oceanside and meet briefly with Al since I had to head to the office for the last time to complete some final items. He explained the initial steps to transferring the number from the corporate account to my personal one, even providing the number to call. This alone probably saved me an hour of research.Went back later on to upgrade my phone. Got a great deal on the latest Samsung phone... Even got a free tablet! Heading back tomorrow to get some help with my FIOS account. Overall positive experience with a very knowledgeable sales rep. Definitely recommend both Al and the Oceanside store.
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December 2023 by Louis DiLeonardo
Gil & Dan are amazing! They saved me a ton of money on my bill and made the process of switching services super easy. I Highly recommend these guys
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December 2023 by Ken L
My phone was really messed up and Alexander did an incredible job working with Verizon techs to get my lines ported over. The Verizon call center he was working with were diligent too and he made sure they got my lines working. Alexander had a great attitude the whole time!
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November 2023 by Jen Bickman
I began using this Verizon location about 12 years ago. Every single employee that I have ever worked with since I started visiting this branch has gone above and beyond in service, kindness, and helpfulness. I highly recommend this store and have sent numerous friends and family members over the years, who also had such positive experiences that they too continue to recommended it.
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October 2023 by Kimara Bonhomme
Bayron was one word - excellent!!! He was extremely knowledgeable, patient and has excellent communication and customer service skills. I give him 5 stars!!! Best experience I ever had at Verizon!
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October 2023 by audrea bettineschi
My experience with Brandon was excellent. He was very patient and as helpful as possible. However, my experience with Verizon was a nightmare and I am considering changing my provider. It was one dead, and after another, took me two weeks to resolve a simple issue.