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August 2024 by Nancy Leung
The customer service was outstanding at this location! I had problems using the Print and Go. I got so flustered trying to send my attachments to their printer.
The representatives were so kind and patient with me. They helped me print up everything that I needed.
I am so appreciative of all their assistance ❤️
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July 2024 by Thomas Clark
Chris is a prince. Graceful and kind, he couldn’t have been more helpful. Twice helped me get important packages out the door amidst the end-of-day rush. Give this guy a raise, bonus, promotion. And let him train newbies. FedEx could benefit from Chris’s example. Thanks, Chris for making a stressful situation a breeze! Sincerely, Thomas Clark
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July 2024 by Monica Washington
Excellent and seamless service. While I waited briefly online, I took note of how the Customer Service Reps - Sabrina, Laraina & Nick worked and interacted with the customers - they were professional, warm and helpful! Special shout out to Nick who helped me personally. His knowledge, professionalism and kindness made my shipping experience a breeze. The store was clean and inviting.
If you are in Nassau County and want friendly and knowledgeable customer service, RUN to the Oceanside location. What an awesome team!
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June 2024 by Aaron C
Friendly and helpful staff, quick service and very reliable. They handle your items with care and I've not yet had any issues with anything I've shipped out. Great FedEx!
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May 2024 by Gee Money
Girl at the counter had such a bad attitude on May 18 at 12 pm if she doesn’t like her job she should quit
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February 2024 by William C
Solid service here. I came in to drop off a return package and to copy some paperwork, and I had no idea how to use the copier. The clerk offered to make the copies for me.
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August 2023 by John Lamanna
Very helpful and patient
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August 2023 by Mike Rodonis
Horrible customer service from management on down. Gave incorrect information on what would be needed to pick up a package and then on my 2nd trip didn't even check my identification and laughed at my wasted time....I'll be calling corporate don't waste your hard earned money and time at this location.
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May 2023 by vicki villar
At the end of a long and tiring day, I was feeling quite nervous about shipping my numerous items, including a large and delicate order of many small porcelain figurines and multiple large art pieces. However, Sabrina's calm and professional demeanor immediately put me at ease. She patiently handled our requests and was not daunted by the many intricate items my brother and I brought in. Sabrina went above and beyond in her assistance, waiting until we had called each client to agree on their shipping fee and ensuring that our packages were stored properly with the correct name and address. This made updating our invoices a breeze and relieved a lot of stress on my end. We are truly grateful for Sabrina's exceptional service and professionalism, and we will definitely be returning to the Oceanside office for our future shipping needs. Thank you so much, Sabrina!
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April 2023 by Fresh Stepz
Had a great experience, walked through the door and was greeted by a nice staff member that was very helpful. Quick and easy process and I’d definitely recommend this place to anyone.
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December 2022 by Gay Watson
An IKEA delivery pickup was scheduled for 12/26/22. Went to pick it up and the store was closed for the holiday. No worries maybe it was Ikeas error. Received email stating I had 48 hours to get it or it would be returned. Called FedEx at 9:05 am on 12/27 to notify them I’d be there 12/27/22 to pick up order and ask them not to return it. Phone rang and rang no one picked up. Called again at 9:18 still no one answered the phone.This is my first experience with this FedEx not happy at all.
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December 2022 by Raghid
Scammers. Scammers scammers. Will lie to you to upsell services and producets. Visit UPS down the block. Far better service.
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September 2022 by Michael LaRocco
Went to return a phone. Used a white box (not a shipping box grant you) but the guy says he can't take it because it will get crushed. It's a strong box mind you and I have great padding inside.So they forced me to purchase a bag incredibly thin (the ones that are free at the old deposit boxes) for $3.79. So with that thin bag it's not gonna get crushed? Lies and unethical. Not good.If I would have just dropped in a drop-off bin it would have been fine.Very unhappy.
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August 2022 by Cee Jay
I want to shout out Simpson, Tracie, Subrina, and Erl! Every time I go to this location all of these employees are always absolutely gracious to me friendly helpful just wonderful human beings! I have dealt with other carriers and I have to say FEDEX is my go to and will always be my go to and having people represent your company like these individuals is what makes your company great! Thank you for all that you all do!
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July 2022 by Matthew Plunkett
June 28th i walked in there 2 minutes before closing. I want to thank the woman working there who helped me. I wish i knew her name. She was so patient with me. She saved me alot of trouble by helping with an overnight package. And she did it on her own time while closing up shop. A+ for customer service.
