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January 2024 by Rick S.
I had a set of tires mounted and balanced. The work was done well, on time and at the price I expected. Unfortunately, this isn't always the case at many places, so I felt compelled to leave a positive review for these folks because they're doing good work. Would not hesitate to come back.
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November 2023 by J T.
Not honest. Performed a service that I had cancelled. Owner is arrogant, defensive, and refused to credit back. I do not recommend this business.
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July 2023 by Jerry C.
Leak in tire. Took it in and they put it right up on the rack, found the leak repaired it and I was gone in less than half an hour and they did not charge an arm and a leg.
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March 2023 by Jennifer M.
I've been a customer of J&L Auto for several years. When I first started bringing my car there, I was suspicious because auto repair shops have a reputation of taking advantage of women. Over the years, though, the folks at J&L have consistently given me good counsel and delivered quality service quickly and at a fair price -- most recently when my car broke down in Tarrytown and had to be towed back to Rockland after hours on a Friday night. They had my car back by late Monday afternoon. I highly recommend J&L, especially if you are looking for a company to establish a long-term relationship with, not just searching for service for a one off issue.
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October 2022 by Jon P.
I woke up to a flat tire on a rainy day. I was fortunate enough to have an air compressor to fill up my tire to get to a safe place temporarily. I called J&L and Jennifer managed to squeeze me in within the hour to patch my tire. Everyone was courteous, the service quick and inexpensive. I appreciated them fitting me in for a fairly cheap repair that wasn't going to be a big payday. I promised myself that I'd leave a review- it was the least I could do. Thanks for turning my day around.
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July 2022 by Reenee Reed
I have been a customer of J& L Auto since 1982! That’s when they were located across the street from their current location. Every car I have owned has been taken care of by them! 40 years using the same mechanics says something about trust and service. I give J&L Auto a rating of 1 million stars! D.S.R.
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January 2022 by John W.
They don't care! Unbelievably bad service.
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October 2021 by John G.
Honest repair shop that has been in business many years. Family owned and operated . Tires , services and repairs all under one roof.
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July 2021 by Marc S.
Wow! They are some bunch of crooks and liars! I dropped my wife's car off at 9 am to have a flat fixed. The woman told me it would be over an hour so I left it. A little after noon they finally called to tell me the tire was "deteriorated" or something inside and needed to be replaced. I told them to go ahead and they said it would be ready around 2 pm. After 4pm they call back to tell me the tire isn't there and now I magically need two new tires and that they'd put on "cheaper" tires. The car is leased and as of this second at it says "Examples of Chargeable Excess Wear- Any tire that is not part of a matching set." But the "experts" at J&L argued with me and said no. I told them to put the spare back and I'll come to get it. In the 20 or so minutes it took me to get there the tire magically appeared and they were putting it on. They said my wife told them to do it. So I called her, put her on speakerphone and asked if she did... "No," she said. This made the fat bald idiot on the other side of the counter mad. He started calling my wife and liar. I said give me the car and I'll be on my way. It took them about 10 minutes to put on the spare and back it up.F this place and everyone who works there!
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June 2021 by Adam M.
Had to get an insurance inspection done on a CPO car I recently bought, so I called and was told to bring it in the next day. They were very helpful and fast, got the inspection done extremely quick. Would absolutely recommend coming here for your inspections too!
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January 2021 by Linda L.
Everyone at J & L Auto & Tire Center who I had come into contact with today while having my car inspected were so friendly and professional. Kristen, who works at the front desk, greeted me with a smile the moment I came in and not only was she highly organized (and good at multitasking) while I was there, she was very efficient and answered the email I had sent to her on Sunday afternoon, first thing Monday morning. The office is very clean and inviting as well as COVID friendly. They have COVID policies in place so that each and every customer feels comfortable to enter their office. I highly recommend going here for all your Auto needs.
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September 2020 by Ken P.
J & L were professional and Christin at the reception desk listened attentively to my issues. She was courteous and friendly. One reviewer mentioned her being grumpy - but that was not my experience. I had 4 brand new tires installed, wheel alignment done and two TPMS sensors replaced. The total cost was around $1130.00. The price point is comparative for the area,- they do have a labor charge of $110.00 per hour, But the work done was more than satisfactory. So this is good news. My Nissan Rogue tracks straight, the TPMS sensors are all operational and so far so good. I had previously utilized Mavis for a TPMS - that experience was terrible, and they incorrectly programmed the TPMS. J&L took the time to fix Mavis problem. Now for the cons - The cost of the wheel alignment - I think the labor cost AND the actual cost of the wheel can be made more clearly to the consumer. If a consumer asks for a quote - you have to provide the TOTAL cost (alignment + labor) - this way the consumer is clear on the numbers. And it could have been my error - I did ask for the cost of the wheel alignment - I didn't realize that the labor cost would be separate. Something to note if you do decide to get a wheel alignment done at J&L.
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July 2020 by J G.
SUPER HELPFUL & SUPER NICE. I don't leave yelps but I have to because the guy who helped me, Lou, was more than kind and just who you want to encounter when faced with an emergency car issue. I had an issue with my 07 Range Rover overheating and luckily was able to get off the highway and down the ramp and J&L was right there at the bottom of the ramp. I hoped it only needed antifreeze but it became apparent it was something more after it was added. My friend who works on Range Rovers and his shop luckily is 15 mins away came with his trailer to avoid any further damage that could happen but 100% I am thankful for the kindness and helpfulness of Lou at J&L. Just to add, the place is super clean. Thanks again Lou for your assistance.
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March 2020 by James F.
They do Solid work and I have used them more than once and have always been happy with their work and my NYS inspections and so on.
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February 2020 by Jo-Ann Ryan-Stach
Felt like family when I walked in!!! Pit crew speed!! Thank you!!
