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July 2023 by Harvey T.
My wife took a chunk out of the sidewall of her tire when she cut too close to a curb. She called the tire shop and checked with George about availability. He said it was in stock and would be $175 installed plus tax. I met her there and another gentleman said he wanted to see the tire. He walked outside with us and said, "Good news. The chunk you took out is from the curb protector, no cords are showing, so nothing needs to be done". Wow! I was speechless. He certainly did not have to tell us that. We were ready to replace the tire. His honesty was so appreciated. We will continue to go to Eastern Tire for all our tire needs. Thank you!
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January 2023 by Thaddeus F.
I have been a long-time customer of Eastern State. I have always purchased my tires from them and used them for other repairs. I have always just stopped by and dropped my truck off, and they call me later in the day to say it was done. I have never needed an appointment prior to yesterday. I am not sure what has changed here but I went in on a Saturday to have my tires switched to new wheels, a relatively simple job. I was told that they couldn't fit me in, despite me being there 1st thing at 8 am. In addition, Joe kind of had a bit of an attitude that I was asking for something extra. I left saying I would take my business elsewhere. From their parking lot, I called Mavis around the corner and asked if I needed an appointment? The manager said no, and I went there straight away. Long story short, yhey did my tires and the mechanic found out I needed brakes also and I spent over $1000. That is money you lost out on Eastern. Goodbye.
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December 2021 by Lucas D.
Made an appointment two weeks in advance for a very basic service. In fact a YouTube mechanic or a novice auto enthusiast could have done this job in 25 minutes. Eastern State couldn't do it a full business day. Very disappointing for a shop in a high visibility area. Well, they lost a customer.
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November 2021 by Lawrence Gray
Friendly, professional. Work was completed whwn promised and is a family owned business that can be trusted.
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May 2021 by Brian M.
I'm so happy to have a chance to review such a great company. Joe and Justin were amazing. I had gone to Mavis first but computer system had gone down. I landed here with no appointment I was taken right away. These men couldn't have been more helpful. It turned out that Mavis had put 2 truck tires on my Honda Odyssey. Joe actually sent me back to Mavis to have them put two new correct size tires on. When I went back to Mavis they couldn't find any of my prior visits/information. I'd say that was very convenient. Went back to Eastern State and bought my tires.
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April 2021 by Ebby Kennon
Pretty good
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March 2021 by Marc O.
I have been a longtime loyal customer with Eastern. They provide tire access and basic auto repairs. I have purchased over $2000 worth of tires in the last 1 1/2 years. I came to them recently with the 5th tire purchase for my car in about 2 years - I asked Joe for an accommodation to help me out on the cost - Tire retail was $455 !! - I felt that with all the business I have given them, I earned this ask, as difficult as these times have been for all. At the time of payment, he told me the owner would offer a $5.00 discount and an additional $10 tire coupon. I was totally blindsided that I felt compelled to give the $15 back. I never felt so insulted and demeaned. An excellent local customer for years and he throws me a $15 discount off of a retail list price tire. Joe told me the owner would only offer the $5 and coupon for $10. If it was my business, I would not have wronged a good customer, that in the past had never asked for consideration. Terrible customer relations from this business. To lose the potential revenue from this customer for another 5% makes no sense. These guys give ice in winter. Have always thought this. Now its confirmed.
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February 2020 by Christina F.
I've used Eastern State for a couple of years now and have had wonderful experiences. I've seen some terrible reviews saying that they took advantage of women. This is far from the truth. I've never felt like they've taken advantage of me as a woman, they've always been kid, reasonable, reliable and I trust them. Keep up the good work guys!
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December 2019 by Barbara Donovan Gillick
Great service, honest and friendly
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November 2019 by Neil D.
Avoid this place. They are unreliable and lack any integrity. I have a complaint filed with DMV against them and would like to hear from more people. I ended up with 3 flat tires after 80 miles because they put tires on wrong. If you have problems, file complaint at DMV.
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November 2019 by Kimberly M.
Too bad it only stops af one star. Definitely take advantage of women. They didn't know i have automotive knowledge tho. Half a** jobs, they do work that is not needed. They jump the gun thinking they know the problem and it's wrong. Then they charge you for something you really didn't need and the problem is not fixed. You come back and they find the original problem and wack you again for it. A scam! They charge you for things you didn't ask to be fixed. It's a tire place that didn't bother to balance my tires. I had to pay someone else to. They don't try to save you money by shopping around for a less expensive option for their customers. I'll stop there..
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February 2019 by Leah M.
Stay away, especially women going in solo. They tried to convince me there were at least 5 absurd things that needed to be fixed ASAP, and I didn't believe it but the guy started to get rude. It got to the point where I, a young adult, had to call my own father to talk to them because they were being so disrespectful. Instead of having them return my car he agreed to let them only replace a gasket, which after four days started to leak; none of the other issues they were arguing so persistently ever came up from any mechanic after them, or even the dealership. After getting it back and taking it to a more respectable mechanic, it turned out the car just had some bad gas in it from sitting for a while.. fancy that.
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November 2018 by J M.
Before getting into details, let me begin with. I do NOT recommend this company. I had a very similar experience to many others. Dishonest and liars. I have a 2016 GLE400 that we've NEVER had an issue with. It came time to get my tires and brakes changed and like I always do I was going to go direct to Mercedes. Some of my coworkers said don't go their take your car to Castle Auto they are fantastic. Unfortunately, Castle couldn't take the vehicle as they didn't have the equipment for my year of Mercedes. They referred me to Eastern State, I should have just went to Mercedes and been done. I took the vehicle to Eastern State to save approximately $900. They took the vehicle in promptly. Gave me a phone call that there was some damage to the rims that they didn't want to be responsible for. Which they shouldn't have to be. My wife banged them up. They ordered the tires and parts that I needed and turned the car around quickly. This is when everything went south. After about a week and half of driving the vehicle, it started making a horrific metal on metal noise from the back right tire. So bad that I called the shop and they told me to immediately stop driving the car and get it to them immediately. I live in Westchester county, approximately 21 miles away and had to get a tow truck. Eastern State told me they would cover the cost of the tow truck assuming they did something wrong. I would say metal on metal noise that was so loud that everyone driving near us was pointing at our car and honking for us to pull over on our 1 mile drive home is something they did wrong. We had the car towed for $190, two days later I get a phone call that the car is fine and they they didn't find anything. They said that they also took it to Mercedes to have a second opinion. This is where I call BS on the situation. First, for anyone that has owned a new vehicle you can't take it to the dealership without a record of service or inspection against the Vin #, none can be found. 2nd, the gentleman driving the tow truck stated that he had never heard a noise that bad coming from a tire or break system. Eastern State claims that there was no problem when the car was brought in?? Rather than just admitting they had made a mistake and covered my $190 towing fee and my $45 uber fee to get there to pick up the vehicle they stated they did NOTHING wrong. They are liars and crooks and very dishonest individuals. I would not recommend this business to anyone that is looking for an honest business that will take ownership of their work. The car appears to be fine now but I'm out anther $235. Let my $235 extra in charges be a lesson to everyone out there to AVOID EASTERN STATE TIRE!!!
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September 2018 by Jillian O.
DISHONEST. I called ahead of time to check if my tire was in stock ($140). They tell me they have the tire in stock so i drop the car off. When i return to pick it up, they claim they didn't have it and try to charge me $220! I wouldn't have brought it if you didn't have the tire, i could have waited. I also but Road Hazard on every tire, every time, yet when i come for service, EVERYTIME they try to tell me magically the tire i am coming for does not have the road hazard. I then have to convince them to look into their UNORGANIZED records for 20+ minutes until they do in-fact see i have road hazard. I have also been standing right there at the counter and hear the manager behind the desk chuckle and laugh about how they are going to charge another customer an hours worth of labor for replacing the small cap on the tire where you put the air in. TOTALLY DISHONEST. I have said it multiple times and yet i have gone back under my fathers recommendation. NEVER AGAIN!!!
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April 2018 by Lisa Ramundo
Fantastic honest service. New tires and surprise brakes in order to pass inspection. Very reasonable. I highly recommend.
