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October 2023 by Jamiehalbach Halbach
Really happy with service
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October 2022 by Trevor Cox
They repaired my muffler for free
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September 2022 by WARREN CRONK
Vehicle taken to Douglas for safety recall two times, took back at the request of Ford motor Co. Was told that they could not accommodate my needs. Too bad we're loosing local service. Have to drive when looking for new car too.
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June 2021 by Tom Moran
Randy and team took care of me. My family was in from out of town and he worked us in to ensure our car was fixed for the ride home. Highly recommend. Thanks Randy!
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June 2021 by connie aronhalt
I had to get my new inspection today it could have been done any day of the week for Randy took it right in when I spoke to him thank you Randy you are awesome
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November 2020 by Janalee Marszalek
Great people, great service . Love Douglas Ford!!!
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October 2020 by Kathleen Kirkwood
Great dealership. Honest people, take great care of my cars
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September 2019 by Patti Peck
Randy at Douglass Ford is exceptional... Works with his clientele.... Very understanding and accommodateable
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August 2019 by Kelly Meyers
Make sure Douglass Ford will honor your extended warranty before scheduling any service! Bought a 3rd party extended warranty with our brand new F250 from a Ford dealer. After moving, started going to Douglass for all service. Needed our SYNC system looked at. Told Douglass Ford we have an extended warranty. Made the appointment, they diagnosed the problem, charged me for the diagnosis and refused to honor our 3rd party warranty (Millennium warranty), told me to go back to where we bought the truck. After calling Ford Motor Company, Basil Ford of Cheektowaga and Millennium warranty company, called Douglass and spoke to Randy the service manager. I told Randy that if he didn't want to bill the warranty company all he needed to do was to call Millennium to confirm the part was covered, I would pay Douglass directly for the repair and settle up with the warranty company myself. Randy told me "it's too much of a hassle". Needless to say we will not be returning to Douglass Ford for any service and will definitely not be purchasing our next F250 from them. Beyond disappointed with Douglass Ford, as well as Basil Ford for selling us a warranty that is NOT accepted at every Ford dealership.
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April 2019 by Julia Cornell
This is the best dealership I have ever been to they are amazing and have done so many things for me they treat me like family I wouldn't go anywhere else
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December 2018 by Trinity Haynes
Absolutely ridiculously bad service. Put a down payment on a car, they told us it'd be ready to pick up within a week. It's been three weeks and today they were supposed to go to the dmv so we could pick it up and instead went to an auction. Definitely do not recommend. Terrible service.
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December 2018 by Patti Ciszak
Randy at Douglass Ford is exceptional... Works with his clientele.... Very understanding and accommodateable
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October 2018 by Joseph LaGeorge
I will never buy from them again. Have had nothing but problems with the edge I bought. The first 2 months of owning the crossover it spent 5 weeks in the shop because it had issues. First was bad ball joints upper and lower. Then cracked transfer case. Then electrical issues. Entire harness is shot. Completely done. Just glad I no longer have to let my 2 small children ride in that death trap they sold me.
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October 2018 by Thomas Burt
Great people
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September 2018 by Judy Street
Very accomodating
