Matthews Ford, located in Norwich, Chenango County, is a Ford dealer that offers a range of services. Customers report a terrific job on repairs, with courtesy from staff and exquisite personnel. Customers also note great service. Buyers of new trucks, such as a 2023 Ford F150 Lightning, note competitive pricing but also mention slow processes, long waits, and a registration problem that required follow‑up. While some customers felt no apologies were offered, they still praised the low price and the fact that the vehicle was better than at other places. For new car purchases, the dealership has been described as the best, with a smooth transaction, no pressure for add‑ons, and a great finance rate through Ford Credit. Trade‑in customers received fair prices. Overall, the dealership is highly recommended, and many customers plan to return.
