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July 2023 by Joann W.
I have purchased all my vehicles from Bill Rapp of Subaru (formerly Benedict's) and have been happy with each one.The excellent Service Department managed by Constance Miller is a big reason why I buy my vehicles there. It is nice to have a place to take my car for maintenance and every service need knowing that I will receive superb care. It is nice to be able to work with Connie who makes sure everything that needs attention gets it.
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July 2023 by Theresa H.
oil change and rotate tires 100 bucks. asked to set tire pressure to recommended pressure which is on the door and is off by a couple pounds according the the car's computer. the free wash could be nice but our car was in better condition before it went in. now I have to wipe off all the water spots. I'll probably go back to changing my own oil again. it's a 10 minute job. half the bill was labor. the service was quick and the woman running the counter was very nice. it's a friendly place to buy a car.
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June 2023 by Karen Hovick
Great service
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May 2023 by Heather D.
I purchased my car with a woman who was amazing only to them be transferred to a salesman for the close. She wasn't the sales person even though she was the one who sold me on the car. after purchase, portion found had been Bondo, that fell out on first car wash. Would not repair even though this was of no fault of my own. Then first inspection they removed tint that was there on sale of my vehicle. 2nd inspection that because it was included in my purchase continued to state I had issues that were out of my control. Took it to another mechanic and to bo surprise everything passed without an issue. Wil never buy another vehicle through Subaru and certainly will not use their service department.
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October 2022 by Jake
Am very happy with the service I received yesterday at Bill Rapp Subaru of Norwich. Not only was I provided transportation to work but my car was repaired and back to me in the same day! Many thanks to Connie for the always excellent customer service! MUCH appreciated.-Bill J.
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October 2022 by Mark
We purchased a Subaru Crosstrek
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June 2022 by Lorraine G.
I contacted Bill Rapp Subaru of Norwich knowing exactly what I wanted, and they made it happen. The sales agent, Dillon, kept in contact with me and promptly answered any questions. I got a great deal on my trade in. when I arrived at the dealership Dillon had everything ready for me. i was in and out faster than any other past new car purchase. I'll definitely be a repeat customer!
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April 2022 by Regis S.
I booked an appointment for 10:30 AM for a NYS inspection and an oil change for a car I leased from Benedict Subaru. After arriving I was notified that the computers were not working and they would not be able to inspect the car. Wow you did not know this earlier and could not have called before I traveled 35 miles (one way) for this service ??? There have been issues with my service appointments since I began coming there in 2019. They need to step up their customer service and communication in a big way
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March 2022 by Angela K.
I always go there for servicing our cars. They do an excellent job! The people who work there are helpful and pleasant! Highly recommend!
