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March 2023 by Paige T.
Sadly I have to give this store 1 star. I would give zero if possible. I have an account here for my son and was looking to port my number to this account. Not only did they creat a separate account for myself costing me more money, the associate who help me stole from me. She mentioned that there were several promotions. One was a free iWatch. She said I only had to pay the tax. This was a lie. She charged me for the phone as well as adding a line to the watch which i specifically said i didn't want. The second deception was she said there was a $250 Apple Pay gift card if I purchased 2 accessories. I purchased accessories even though I didn't need them however I never received a gift card. After calling their corporate office for support I found that this associate used her email address for my account. This is unacceptable behavior and I will be taking action as I have felt violated but the trust I gave this store and the company
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August 2022 by Louise Z.
Went to TMobile on Payne Avenue, North Tonawanda to switch to T Mobile from Verizon. I wanted the 55+ plan for $50 taxes and fees included. The manager Shania upgraded me for only $2 per month--and promised the moon. None of it true. She messed up my account totally from beginning.And put me in $65 plan. I just left store for 6th time to try to get what I originally asked for. Error after error, excuse after excuse--and she is the manager. Don't buy their promises. Stick with Verizon . Wish I did.
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August 2021 by Terri Wilson
Went in for a upgrade and got way more then expected.. Derek went above and beyond to make sure I was happy with my new purchase and he is very knowledgeable. Thank you for the wonderful experience Derek! I love my new phone & head phones ? Go see Derek on Payne ave in NT he’ll take good care of ya!
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August 2021 by Joshua McAndrew
Derrick was great, offered a slight upgrade when the specific model I wanted was unavailable. And even gave a slight discount when the card reader was malfunctioning. Glad to see customer service is still top priority.
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July 2021 by Tonya Bobick
I have an adult disabled son who has his own Metro account. He broke his phone, discarded it, bought a new phone, and I was charged with the task of adding the new phone to the account. My son did not recall his PIN #, I locked the account out on a customer service call...then I went to the NT location for help. Derek went ABOVE and BEYOND, and got me access. I would highly recommend this location. One happy parent, and an ecstatic customer resulted from my visit!
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July 2021 by Kristin Conrad
At another location my boyfriend was duped into opening a whole new account instead of upgrading his and our daughters phones. It has been a running problem trying to figure out passwords for all or our credit cards and banks .. I've been to this location 3 times and each time they were nice, knowledgeable and knew exactly what to do. We have had to switch our phones around to recover the password info and it's happened seamlessly Everytime!! Thank you guys so much!!
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June 2021 by Paul D
We got a 4 line plan about a month ago and Dereck that works there was a great help. At&t made it extremely difficult to switch to Metro even going as far as putting a fraud lock on our numbers to try to prevent us from switching from at&t to Metro, before the 14 day return policy was past the 14 days. The At&t representative lied to us about the plan and deals that we were signing up. Then calling at&t to send back the phones was a terrible experience, spending hours over the phone to send them back and get our refunds.
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June 2021 by Brianna’s ASMR
Derek and Tony i think that was there names lol, were amazing they were so cool and gave an amazing deal. i’ll gladly go in there every month and give them my money lmao ?
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May 2021 by Shawnda Jackson
Amazing experience with Derek, He did everything he could think of so I would not lose all my data on my phone that just locked itself. Great service very patience and definitely good at what he does. Thank you so much.
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May 2021 by Krystal Fendrick
The gentlemen Derek S that took care of us was very quick, polite and attentive. Made sure to get us a good deal and was very knowledgeable. Thank you.
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May 2021 by Reinardo Castoire Jr
My experience with Tony at Metro has been awesome! Very professional and takes good care of his customers. Helped me pick out two phones that I'm very pleased with and even threw in a few extras. It's very obvious he cares about who walks thru that door and makes sure you are satisfied. Will most definitely buy future phones here again.Also wanted to give props to his manager Derek who was very polite and professional as well.You guys set the bar for what customer service should be. Thx!
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May 2021 by Rico Ruco
Remarkable and extraordinary service after many months of waiting for fresh life. Also open during scheduled hours. Good personality on Eric
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April 2021 by Lesley Weidel
Went to this metro today, was so happy!! Store is under new management, super customer service, they were super helpful and smart, and they took their time to help us. I will definitely keep going back there now. I highly recommend this store.
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April 2021 by Pat Phillips
I walked in on the first day that Tony and Derek were opening the store. I have full confidence that this store will provide excellent customer service to all its customers. They assisted me with the issues i had, answered my questions, it doesn't get better than that!
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March 2021 by Derek Solly
Great Visibility, New Staff. Highly Recommend!
