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May 2023 by David Sepulveda
Drip!Drip!Drip!From a bathroom faucet made by Delta... and guess who had the parts, in stock... go ahead, guess!These guys! It's a plumbing parts store... not a show room... get in, explain what you have (a few good resolution pix help a lot) pay for and fix stuff.
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May 2023 by Tony G. (Maintenance Guy)
Great guys! Very helpful. That's an understatement. Phenomenal location on Niagara Falls Boulevard at the Werlitzer down the wide alley (practically a street) around the corner from Platters Chocolate. A real go to for residential and commercial plumbing supplies. Also advice! Reasonably priced. Stocked. A real pleasure dealing with very knowledgeable people who understand plumbing, heating and tools!
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April 2023 by Rebecca Friedman
Amazing company! They go above and beyond to get us what we need. Great to do business with!
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April 2023 by Barbara McNamara
My experience with IRR in Ilion is always on the phone. I've always found helpful & knowledgeable people
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March 2023 by Anne Oleksy
We've done business here many times with no issues. Not sure what has changed but lacking in basic customer service. Comments such as "I don't care if people are waiting", never calling to let me know my custom order has been in for weeks, and just plain not telling the truth. So disappointing after spending thousands of dollars here.
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December 2022 by Mark Paladino
Every time I need a part they have it. And they usually have the same or similar part from several manufacturers. It is very nice having a place like Irr Supply available to us. Check them out!
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June 2022 by Jeffrey La Croix
I have made the mistake of going to the Homedepot or Lowes and Value. But when I go to Irr supply for a part for a project I am doing in my home, I get intelligent employees who have top of the line products. I have finally learned to go to Irr supply first.
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January 2022 by Robert Holesko
Awesome place and people. Everyone here is very knowledgeable and their selection is great. This place was my one stop shop when I overhauled my sump pump system. 5 stars.
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January 2022 by Jason Pinney
I work there and we definitely carry everything you ever need to do plumbing, heating and air conditioning, electrical or refrigeration equipment.
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October 2021 by Joe Cosmano
Blake at the Niagara Fall location was VERY helpful in guiding me with the supplies I needed. Went the extra step to help this DIY guy even helped with my strapping 20ft pvc on top of my car !!!! Thanks
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October 2021 by Kimberly Meehan
Three stores in two counties and a random person at the last box store recommended this store. Can I just tell you that Blake was the first person that morning even willing to listen to me, look at the plans I sketched up, and come up with a solution. Friendly, professional, knowledgeable, helpful. Thank you. I will be back!!!!
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October 2021 by Tahir Bhatti
I have been getting parts from these guys for many years. The staff is very knowledgeable and would guide in the right direction if there is a question.
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June 2021 by Tim Bethin
I went into the store on 11/10/2018 looking for a replacement faucet for our kitchen. I was greeted by Eric and I let him know what I was looking for. He pointed me in the right direction and then told me look around and he would get back to me. I made a decision on a faucet but had a few questions. Eric was then busy with another customer looking for something to clean her sink. Well it turned into a 10 minute conversation about football. I made it clear that I was ready but Eric kept talking football with the other customer.Finally Eric returned and I gave him my choice.The sign on the the display said $360 and change. When he printed up the quote it said $377 and change. I said oh is that the price with the tax? He said it was. I really didn’t do the math in my head but I should have.When I came back on Monday to pick it up and pay for it at the warehouse in the back the price was $377 plus the tax which turned out to be $407 plus change. I went back to the store to check the price on the display. It said $360 and some change. I asked the women there why I was charged $377 plus tax when the sign clearly stated it was $360. She responded that Moen hadn’t updated the tags yet!! Well I don’t know but maybe the attorney general needs to be made aware of this practice.First time, last time I shop there.EDIT: The district manager reached out to me and made it right. I have changed my review to reflect this.
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October 2020 by Mark Rizzo
Every time I go there they have been nothing but polite helpful ready to serve you I don't have one complaint they always have what I need and their workers are very respectful and polite
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June 2020 by Joshua Mayer
Got here a night early! Lots of room to park for 3 at the very most 4 trucks.