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January 2024 by Geneva Bolden
I went to American Freight last weekend and made a large purchase..Willie J.. That works there was very helpful and patient.. I was very impressed and satisfied with my purchases.I was grateful That I had a experienced person like Willie that knew the products..and made sure that I was satisfied with what I was buying…l.I really appreciate all that he did for me…
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January 2024 by Shannon Boswell
I was in there shopping for my son’s new apartment. The salesman Rob was beyond helpful! He was very thorough and informative regarding the products I was looking for and the best bang for my buck. I appreciated the time he took with me and I will definitely recommend this store and specifically this salesman. Top notch service!!
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January 2024 by katherine chaudhry
I WILL NEVER RECOMMEND THIS PLACE TO NOBODY!!!! BAD BUSINESS AND TERRIBLE ORGANIZATION….. I brought a couch, bunk bed, 3 dressers and a nightstand. My sales representative Josh, he has long hair and always is wearing a Green coat, rang me up I noticed my receipt was for a twin over twin bunk and I asked for a twin over full. I asked him was it correct and he assured that it was. Then he gave me a paper with a guys name Roy Williams and said call him to set up the delivery and assembly for my furniture because their warehouse team were not available. That was the worse thing I ever did dealing with this man. The man came to my home started building my furniture all to tell me I had parts missing and the bunk bed was in fact a twin over twin and he double charged me for redelivery of all my items. On top of being rude to me and my furniture wasn’t even built right. Whomever this man was he should not even have a job. I was very disappointed in the entire process and I lost a lot of money behind this. I will never do business with American freight. The customer service is terrible. They have no idea what’s going on oh and I was missing two screws from my bunk bed and they went into another box from another product to give me the screws I was missing smh this was a terrible place to buy anything from.
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December 2023 by Danielle DiPasquale
Robbie was great. He knew answers to all my questions. He knew his furniture and where to find what I was looking for easily. I told him what I am looking for and he gave great suggestions and was able to show me things I loved. Very nice, definitely recommend Robbie and American freight.
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December 2023 by Caitlin Howard
I would give this business less than one star if that was an option. Two staff literally fought over who was going to make the sale on the purchase of my refrigerator. They then attempted delivery of this and a purchase my fiance made on the wrong day and the day it was rescheduled for, their drivers didn't show up and I 100% believe they wouldn't have called to tell me this if I hadn't called. Delivery was scheduled AGAIN for today but they stated that they couldn't because they wouldn't be able to get it in my house. They also failed to deliver my fiance's purchase that was promised today. I'm incredibly disappointed in the service, or lack thereof, provided by American Freight. Never again will I do business here.
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December 2023 by Queen Harris
Best place for affordable, high quality, one of a kind furniture. My recent purchases were handled with great care and outstanding customer service. Would highly recommend 100%
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November 2023 by Jeff Zahno
I was pleased with Rob's professionalism and politeness" my wife and I bought a huge' sectional sofa' and I got a very apoligetical call on the morning of my original delivery date the driver' had called'in sick"....Robert promised me it would come the very next day'. it did at 9:00 in the morning before they are open' normally Robert and I think the other manager' delivered my couch'. These guys' even had to take my door off of the hinges". I highly recommend them"
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November 2023 by T Edwards
I had a slight issue with a bed frame being mixed up and noticed it last minute. I was so worried cause it was a king size bed I wanted but it was a queen headboard on the receipt. I called the day before a little aggravated because I just knew they were going to say it was sold out and I already had to take something else due to them being sold out of what I actually wanted. Needless to say I spoke with Robert and he fixed everything and I didn’t not have to wait or anything best experience I’ve received in a long time dealing with this customer service world. Just would like to say thank you sooooooo much and see you all soon ? Also shout out to Willie the representative who originally assisted me for his professionalism
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November 2023 by Heather Campbell
Everytime I’m looking for furniture American freight is my go to store! The furniture is great quality but the customer service is really what makes the difference! Willie is truly an amazing salesman because he is genuine & takes the time to ask questions & help me find the best furniture i was looking for!
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November 2023 by sharmin sultana
Please don’t not do finance the furniturewith fortiva health credit company, if the store people tell you that you don’t have any interest fee up 12/24 months that completely wrong. You have to pay interest fee from the date you purchased and also they will charge you the annual fee also in the first month. I believed store people and I’m playing that price.
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November 2023 by Andrea White
Put in an order and wanted it delivered on a Saturday because I work Monday through Friday. I was called and told that they fired a driver and now they not doing deliveries on the weekend. Made it a big inconvenience because now I have to take off work to get my furniture delivered and the only thing they said to me was that's paid in full so I can wait to get it delivered. Which was not an option. It's crazy to me that after you spend your money and the inconvenience you would think they would be a little more accommodating. Not my fault you had to fire someone. And the same one that said I can wait should be the same one getting on that truck and bringing me my merchandise since it's PAID IN FULL as he said.
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November 2023 by Aaron T.
Johnathon and dan did a great job they assembled our sectional definitely recommend for awesome/affordable price point and great service skills My wife is happy!!
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November 2023 by kelly Culver
I would Highly recommend coming here. The entire experience, from the moment I walked in, was fantastic The salesman that took care of me was and Robert and he was amazing! I was completely impressed with his professionalism and customer service. He was knowledgeable and very patient while I was deciding on what I wanted. He made me feel welcomed and valued as a customer. I will definitely be coming back here for my future furniture needs. If your thinking about going here I highly suggest it and when you do, ask for Robert you wont be disappointed.
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September 2023 by Lisa Curry
The salesman was great. Though we were looking for only a tiny loveseat and weren't all that concerned with the color of the fabric, in my opinion, he went above and beyond the scope of his job to let us know there was another still in its shipping package that we might like better. He was right! It's perfect for my husband's tiny man cave.
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August 2023 by Eileen Carroll
It doesn’t even deserve 1 star. Go there for a sale item nothing in stock I have now been waiting over 3 weeks and my sofa and loveseat are still not here. Mind you I financed the furniture and am already paying on furniture I do not have. Very rude customer service. I called corporate head quarters and they point blank lied and said they told me at least 4 weeks when I’m reality they told me 7-10 calendar days. This will be my first and last purchase ever at this store. Disgusted.
