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September 2024 by David Chapman
I come here for all my services now & I’m not just saying that because my son is the manager. The staff is amazing and the techs are top notch. I would only go to the dealer before but they’ve won me over ever since the dealer let me down and they fixed what they couldn’t!
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September 2024 by Ryan Gates
They always go above and beyond. If they can offer a lower cost fix they do. This keeps me coming back.
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September 2024 by Danielle Stewart
Great prices, the best staff ever!!!!
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August 2024 by steve kaczmarek
Excellent and efficient service
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August 2024 by Kyle McDonald-Besheone
I got a full synthetic oil change and tire rotation. Dave was helpful as always
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August 2024 by Deb Simms
Had an appointment for inspection on 7/30 at 3 and it wasn't entered in their system for some reason. No biggie. They got me right in, my car passed and there were recommendations that I said I would get at a later time. Very accommodating and courteous. I will definitely go there again.
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July 2024 by Samuel Dana
took my car in to get a brake job. got a $1200 estimate. I recieved a call the following day indicating they broke a drivetrain component while performing the routine brake job. They gave me a new estimate of $3400. They doubled their estimate by breaking an unrelated part to my service and wanted me to bear the entire cost… When I indicated I’d like to get a second opinion they said they’d have to charge me labor to put the car back together and it would not be drivable, essentially leaving me no choice. I called customer service regarding this matter and to grieve the full charges of their mistake. I wonder how many others the up-charge in this way? That was a month ago and numerous calls… I still have not received a call back. Customers beware. go somewhere else.
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July 2024 by Ryan Brewer
I mainly use this location for inspections, overall that has been working out so far. I've seen other reviews of rude interactions and I don't doubt them. Got my car inspected and worked with Sully. He was great, answered my questions and didn't push any unnecessary items/repairs. You get a staff of Sullys and it could turn those negative reviews into positive experiences
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June 2024 by Philip Ingrassia
Had loud exhaust system. Turns out it will cost way too much to fix for how old/corroded everything is. Sully was straight forward with the problem and cost to fix it. Did not pressure me to get it replaced. Was not charged anything. Will be back again.
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June 2024 by Shari Lawrence
I needed to have my third brake light replaced. Told the person I talked to on the phone that I had the part, just needed someone to put it in. He said they could do that. Because he was so nice I decided to have a front end alignment done too. I received a call from the manager who wanted to know why I had my car towed to their shop. I explained why, however, he questioned everything I said. He also said they don't put in parts that people bring in. I agreed to his outrageous prices, one being 82.50 to put the third light in and 181. to do the front end alignment because I was so desperate to get this car fixed Several phone calls later and they suggested I not have the alignment done because of other issues that didn't have to do with my steering and wanted to charge me another 82.50 just to figure out how to get rusty bolts out holding the brake light in place. All in all I spent 115. with tax included for them not to do anything for my car. So unbelievable that they call themsevles mechanics.
Not planning on going to this Monroe store ever again. Poor management and very very rude manager.
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May 2024 by Sean Nagel
Had two vehicles inspected. David was very professional and courteous to my wife and I. Great service and the shop didn't try to hose me down. Got a new client for the future. Thanks
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May 2024 by Erik Swanson
Followed tech (Rob) from Fairmount to this new location. Went to meet him to inspect screws in tires . Asked for Rob, manager (Paul) was rude telling me he was busy and would get another tech. Would not allow me to speak to Rob. Left to avoid a confrontation. Unprofessional. Will not go to that location again. If you do confirm you will get the tech you ask for.
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April 2024 by Shaythia Sterling
The manager for the facility was very rude and kept trying to add on more items to my appointment then when I mentioned I got everything completed the week prior and checked by other mechanics he said well it’s not us in a very demeaning tone. Then proceeded to find anything he could to add on for me to pay more when I only came in for an inspection, he threaten to fail me for the inspection if I didn’t buy windshield wipers when I explained my car is recently purchased so that shouldn’t be a issue, he said either buy or you fail so I purchased overpriced windshield wipers in order to pass inspection on my car. I will never be coming back to this location again.
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March 2024 by Leanne Ski
Great staff. Very through
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March 2024 by Donna Gibbs
Very friendly, knowledgeable about cars. Easy to find would go back! Good prices