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January 2024 by J&M Volvo
Luke and the rest of his team location was so amazing and truly takes care of the customers! Went above and beyond! Thank you!
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January 2024 by Johnquicis
I had a fantastic experience with Enterprise Rental recently. The staff was incredibly friendly and their manager Luke was very helpful from the moment we walked in. They made the rental process a breeze and answered all my questions.
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November 2023 by Michelle Creno
My car was STOLEN and I was supposed to get a rental from them, but when I couldn't get a ride to them, they offered to pick me up at 4 and then they didn't show up.When I called, the guy said that they completely forgot about me and they were sending someone out to get me and after a half hour I figured they weren't coming, so I left my home.The guy finally called me almost 45 minutes after they were supposed to pick me up saying that he was at my place, I told him that it was going to take me a few minutes to walk back home if he would wait for me and when I got back home, he was gone!They were very UNPROFESSIONAL and then they turned their unprofessionalism back onto me!
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September 2023 by shaik kaleem
Worst customer service white skinny guy working here not at all he wants to help
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August 2023 by Jessica Carle
The team was excellent to work with, professional, friendly and understanding.My family and I enjoyed our rental. The pricing was very good, about the middle of the market, the service was excellent.Absolutely would recommend this location.
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August 2023 by Michael L.
Booked a midsize sedan a week ago, show up to a rav4 that smells like an ashtray they offer me a sub compact when im over 6ft and have a work conference out of town. Half an hour later and I'm still sitting here, no car, in ten minutes like they said, but all I can smell is the cigarette smoke on my hands from that rav 4. "This one only has half a tank, drop it off empty for the inconvenience" Still smells like a fresh smoked seneca... Thanks foe the 6 gallons off, making me an hour late, and the fresh smell of cigarettes on my dress clothes to start my day..
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July 2023 by Andrew Klick
it was okay it smells like cigarettes ? and I think senior more often and put on portable connect the air smell fresh
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July 2023 by Bill Robinson
Great customer service, and a clean rental! I couldn't ask for anything more!
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April 2023 by Neli Mojica
Rented a car twice, paid by insurance and car were very dirty and empty gas not once but both times? smh
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March 2023 by Joe
The employees in their are nice, but after already being charged money on my credit card that was supposed to be covered my Geico insurance this past and after getting that taken care of in 3 days. Lo and behold I woke up to find that I was charged by Enterprise a second time and they're too useless to give me a refund.
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March 2023 by Joseph Maloney
The employees in their are nice, but after already being charged money on my credit card that was supposed to be covered my Geico insurance this past and after getting that taken care of in 3 days. Lo and behold I woke up to find that I was charged by Enterprise a second time and they're too useless to give me a refund.
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February 2023 by Erika Gallucci
My 80 year old mom needed a rental car while her car was in the body shop. I stopped in to schedule it and was helped by Hunter. I explained that my mom was a little nervous about driving a different car as she has been driving Toyota Camrys for the better part of 10 years. Hunter said he would do everything he could to have a Camry for her on her pick up day and he came through! Not only that, Hunter made the paperwork process so easy & seamless and when it was pickup day, he treated my mom (and I) with such care and attention. His approach to his job is exceptional - he is efficient, so incredibly kind and friendly and sincere. In this age of sometimes questionable customer service, Hunter is a breath of fresh air. If I could clone him for our small business, I would - he is what every employer hopes for in an employee! Thank you Hunter and Enterprise for taking such good care of my mom!
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February 2023 by Abhinav Singh
Super friendly executives, I am out with the car in 5 minutes.
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February 2023 by Lord R.
TOTAL Scam of a shop. Will try to put you in the most expensive Insurance Replacement rental when car is in shop through Insurance. NO RECEIPT given or sent via E-Mail! Brought vehicle back for basic insurance replacement rental. They gave me a Chevy Spark at the cheapest price for basic transportation. Got the car on the road and at 50 miles an hour steering wheel started shaking, front end making weird sounds. Had them pick up the vehicle and told them to cancel everything, they didn't and said a Regional Manage would have to cancel the agreement which sounded like BS. I am STILL waiting and this is the second day I have been waiting so I can just go to Hertz. I WILL NEVER USE ENTERPRISE RENTAL AGAIN. This location is a total joke and bad business practices.Chad,Your response below is a JOKE as NO Regional manager has responded, State Farm Insurance can"t get in touch with the office and by the other reviews this is a common Scam at this location.
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January 2023 by Theresa Sullivan
On December 17th I was in a car accident and had to get into a rental, Hunter at the North Syracuse was great. He was very helpful he knew what had to happen. I felt bad at times I was calling him every other day to see if he received anything from the other insurance company. Hunter has great customer service.
