November 2019 by Mahbubur R.
This institution is the worse medical institution that I have ever been to. The doctors are quacks, and the administrative process equally worse. The doctors are always trying to make you visit even when not necessary, so they can bill the insurance (i.e. they want lab work done, even though the same labs were done 4 months ago). Then if you try to get an appointment, they don't have anything for months on end, because they jam-pack the appointments to double-book/triple-book patients, all to maximize the number of patients, so they can bill more and make more money. So if you are lucky to get an appointment, once you get there, you'll wait at LEAST 1.5/2 hours to get seen by the doctor. And good luck getting a prescription refilled. See - you can't ever call the doctors office directly - they route all calls through the call center, which is not at the doctors office. All they do is note that you requested the refill, and then they sign off. If it reaches the doctor (or not) nobody knows. So you call back to follow up, and they are all confused, because they don't actually know what happened at the doctors office. I've called 4 times today for a prescription refill, and each time, I had to explain the whole story, and the only thing they could tell me is that they sent a note to the doctors office. One time they told me (at 230pm) that the prescription will be sent in 5 mins to the pharmacy. If it's not there in an hour, call back. I checked in 1 hour, and the prescription was not there, and so I called back. And guess what? the offices closes at 3pm!!!. What kind of customer service is this? Zero organization, zero process, zero focus on patients, and worst of all, zero care for actual medical care. Avoid this place if you value your sanity.
