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September 2023 by Jessica LaDuke
I was standing in line about 10 mins ago waited my turn to use the ATM .. one of the tellers brought people from the counter over to talk to someone on the ATM they budged right in front of me after I had been waiting. He could have just put them in line behind me but he put them right at the ATM . I left without withdrawing money. I left very upset . I have been banking with Citizens bank for about 10 years and never have I experienced anything like this . My husband has also had issues with this same teller. This branch is the closest to me but I’m really considering changing banks now. Thanks for listening .
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July 2023 by Nevin
Very friendly staff and the Gentleman at the desk was able to help me with what I needed. Would recommend.
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March 2021 by Bryan Askew
This bank overall lately I've had nothing but problems and I paid for it literally.i would never suggest this bank to no one.
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August 2020 by john kellner
Like the hrs at the in store location.
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July 2020 by shelby pidgeon
Great staff, super friendly and helpful!
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July 2020 by Loribeth Torok
Extremely polite and knowledgeable staff!
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April 2020 by Domkat smith
The lines are long, with only 1 person taking care of everyone. Lately I've been getting fees to death. Plus I had to wait on hold for at least 45 minutes just to tell them I lost my credit card. They've really gone downhill fast!!
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April 2020 by Kay M.
They have definitely gone downhill over the years! The lines are long with only 1 teller taking care of everyone. I withdrew $ from my checking account, when I checked my bank account online they had charged me a $12.00 fee for no reason!! I can't wait to find a new bank to get away from this money pit!!
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March 2017 by Jim Shutter
Worst Bank and poor customer service... Be aware!!! I made an external transfer having enough money in my account. They then tacked on a $3.00 service fee for the transaction, and that service fee brought me down to a negative -$1.00 and then they charged me an overdraft fee for their service charge of $35.00.... I then called the branch and the customer service was horrible and told me they could not reverse the $35.00 overdraft fee for the $3.00 transaction fee they applied. Go elsewhere if you need a bank. This is more of a scam then a real bank. Hopefully the BBB will be able to handle this situation being the Niskayna branch is incompetent of handling their own situation.
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February 2016 by Eric Decarlo
Staff was very helpful
