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December 2023 by Nikkeya N.
Love this store. I really enjoy the variety of foods that are offered here. I can really appreciate the hot good options after a busy day at work. I love the options for self checkout, especially when I'm busy, and I just want to run in and our. It's nice to know they have certain items that are hard to find elsewhere at the lowest price. I will say that over the years, customer service has gone down quite a bit. It's hard to find assistance in the 5 the customer service desk is great. I had a small issue today where I was profiled by an employee working the front end. Brook walked over to where I was scanning my groceries at the self check-out. She was extremely awkward and made me super uncomfortable. I've never had an experience like that in there before and it was absolutely devastated. I hope it was just the individual and not the store but it was so heartbreaking.
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December 2023 by Mark M.
The cookies are so good here! They are always fresh and great tasting. Options vary day to day.
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September 2023 by Michael R.
Ok so I was at the sub counter and I ordered a whole turkey bacon on a chibatta toasted for 15.99 and gave me brown old lettuce like it ment nothing to him and then got attitude because I asked for fresh lettuce What happened to customer service especially at those prices this was handled unprofessional not happy at all thanks for the poor quality and bad service
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July 2023 by Tony L.
I wanted to advertise this store's selection of lactose-free and non-dairy ICE CREAMs!! That's right, you read that here! I found a freezer FULL of these types of ice cream, then turned around and there's another freezer section with more!!! Of these many varieties, today I picked up a Breyers vanilla labeled as being dairy-free, also labeled as being made with real Oat Milk! I just tasted it before writing this, and the taste is incredibly tasty and creamy! I actually think it's better than normal milk ice cream! Try it, you'll LoooOVE it - I already do! My wife doesn't know that this oat-milk ice cream probably will disappear within a few hours!
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July 2023 by Nursing S.
Wegmans is the bomb, everything you want is here and some of their bigger stores are even better
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January 2023 by Aron T.
Great got a affordable birthday cake for my grandson and it was tasty and everyone was happy lol
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September 2022 by Jeff D.
Top tier grocery store! Love coming to the store and grabbing stuff that we don't have at our local Marta in Pittsburgh
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April 2022 by Maurice P.
Wegmans has great produce, Alitalia higher prices although you get what you pay for Good customer service most of the time. Great subs.
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December 2020 by Ron W.
I do the weekly shopping for our household. There are two locations of their major competitors closer to me but I still choose to shop at Wegmans. I think that many have the misconception that they are more expensive but I find that their prices to be much cheaper than their next major competitor in WNY. I shop for both my mother and myself. For convenience reasons I shop for my mother at their competitor while she is at a monthly doctor visit. Doing this gives me a first hand look at the price differences. On occasion I've been appalled at how much more an item can be at the other store. I've found Wegman's to be very responsive to customer comments. I've had two occasions to correspond with them and on both occasions my concern's were immediately addressed. One time I commented about a BBQ rub that had been absent from their shelf for several weeks. Their distributor contacted me withing a few days of my E-mail and insured the product would be back on the shelf and offered to hold some of the product aside for me. Their produce is very fresh and their choices are plentiful. They have a large selection of organic produce as well as non organic. Their produce employees are always working diligently to keep the shelves stocked and are available to answer questions. On my last trip a fresh herb I was looking for was empty. I approached an employee who immediately apologized and returned within a few minutes with a fresh box and let me choose before she restocked the shelf. Her overall response and demeanor was what inspired me to write about my Wegmans shopping experiences. I like to put a cheese board out when entertaining. Wegmans cheese department is amazing. Wegmans has their own climate controlled cheese caves in Rochester, designed to replicate European suppliers' aging techniques. This gives an amazing assortment of the freshest available cheeses to choose from. I really enjoy seeing my guests indulging on the varieties of cheeses I've put out for them. Their staff in the cheese department is very knowledgeable too. I've asked for recommendations at various times and they've always come up with awesome choices. They've let me sample the cheeses to confirm it's what I want.They have an awesome bakery with many tempting choices. I will occasionally get something to serve for dessert on Sunday when my children and grandson come for dinner or when entertaining friends. Everything I've tried has been a hit. DiCamillo bread is very popular in some areas of WNY, in particular Niagara Falls where the DiCamillo bakery originated. I used to make a separate stop at the DiCamillo bakery to get a loaf of Italian Bread. That was until I realized the Niagara Falls Wegmans sold it. Frequently I've gotten a loaf so fresh that it is still warm. I think that their biggest asset is their employees. I'm there on a weekly basis and have had several interactions with various employees. All of them have been professional and cheerful when dealing with me. If you ask where something is you get more than "It's in isle X", they take you to the item to insure you find it. Shopping can be a chore but shopping at Wegmans makes it less of one and can even be enjoyable.
