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March 2024 by Jennifer Dailey
I'm usually in and out I haven't experienced any bad customer service at this store, everyone seems nice and helpful when necessary.
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March 2024 by sunnie b
Needs updating
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February 2024 by Renee Tatroe
I went into the ladies bathroom and not only in both stalls was the toilet paper holder broken. But there was no toilet paper available! Staff was kind enough to bring me some. And only one of the hand dryers work
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February 2024 by Dave Denny
Came in on Sunday evening and purchased sale Ramen and sale bulk candies, at 6pm items were priced as listed but at 10pm must have switched prices in registers, I bought (attempt) the exact same Ramen and bulk chocolate as before and price was 3x as listed. Workers at checkout were loudly verbally saying and commenting on all of my scans as I was doing checkout in a manner that made me feel very uncomfortable and frankly unprofessional
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December 2023 by Dan Neumeister
This was my third try at finding a grocery store while at Niagara. They were the best and had everything I needed. As for the other reviews, I don't care how friendly the workers are and don't understand why anyone would go to a grocery store to use a restroom.
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December 2023 by Bob Forapples
Store is over 27 years old. No wonder it looks so run down. Magazines are sitting on shelf in Dec. of this year and some dated "Summer of 2023"!
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December 2023 by Michael Cornelious
This place is located in a terrible neighborhood but the gaps are filled by the employees that works there. Very good people and very helpful
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November 2023 by Sarah McQueen
Deducted one star for lack of Indian food options. Appeared dilapidated. Self-check was extremely friendly, but not very user friendly. Befuddling layout.
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October 2023 by Brent
I'm an out of towner --The cashier was nice and super helpful in getting me the card discount because i didn't have one. People seemed friendly. The negative was that the store has way too much junk food, candy, and soda compared to other stores...Are all Tops stores like this? The local Central NF residents need a grocery store with healthier food options. Top's corp needs to ensure this community has access to healthier grocery food. It's also a shame since Tops got its start in NF I hear.
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October 2023 by Will K.
I have no idea why this market has received such poor reviews. We are staying close by in an Airbnb. I didn't want to drive the 3 miles to Wegmans. We only needed a few items so I opted for Tops. I went to the Tops on Portage road expecting a small, dirty, and darkly lit market based on the reviews. Instead I found a large, clean market with a broad selection and friendly helpful staff. Don't be scared off by the prior reviews.
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September 2023 by Robert Heller
If I could give this store 0 stars I would this store is a disgrace to the tops name. Bathrooms are disgusting. Operations manger is rude and violent so is the security guard. Most of the time there’s no cashiers open the store smells and meat is almost spoiled or allready spoiled. Customer service at this location sucks gas station closes for the person to go on break. Instead of sending someone for coverage. I would not recommend shopping here.
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September 2023 by Lost & Confused
No problems. In and out pretty quickly without any problems.
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August 2023 by Elizabeth “Geddo” Calaty
Quick n easy shopping friendly people workers
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August 2023 by Daniel Isaacs
This is by far the worst Tops I have ever been to! The costumer service is non-existent and their bottle return machine is down more than a ice cream machine a5 McDonald's! And there is only 1 employee who can change the bottlebags. this is extremely unprofessional and just plan un cool....
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August 2023 by David Davis
Definitely not the best Tops in WNY but it will suffice as a neighborhood supermarket