TOPS Friendly Markets is a grocery store that receives mixed reviews from customers. Many praise this particular location as very clean, with lots of parking and always well stocked. Several customers highlight the friendliest help in the area, with some stating they pass other locations just to shop here. Others come mainly for specific items like the rotisserie chicken and fish fry. However, significant criticisms are common. Multiple reviews express disappointment with cleanliness, noting litter on the floor and dirt on new materials even after a remodel. Pricing is a frequent concern; customers feel prices are high and skewed by confusing shopper club discounts. A major complaint involves the store's handling of expired or damaged goods, with managers specials offering only very small discounts on old items like Christmas products, where other stores would discount deeply or donate. Customer service and checkout are pain points. Reviews mention there were zero cashiers available, leaving only self-checkout, which frustrates some shoppers. The self-checkout setup is criticized for having too few stations that accept cash, making cash customers wait and feel discriminated against. Other operational changes, like reduced hours and the unreliable, slow scan & go system, also draw negative feedback. Despite ongoing renovations, these persistent issues lead some customers to state they will shop elsewhere.
