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August 2024 by Cianna Carley
Dawn Marie was hands down the best manager I’ve ever dealt with. My ring was discounted off the website and I called around to other Swarovski stores to try to find it and the outlet store was the only one that had it. I immediately called and got out through to Dawn Marie and she was beyond words. She found my ring made sure it was the right size and color and mailed it to me because I couldn’t make it out there. She deserves all the praise and absolutely made my year!!! Thank you Dawn?
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July 2024 by Gary Smith
Great place to shop for gifts! Love the staff!
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July 2024 by Mariam Dishunts
I was hinted that I should leave the store. The staff are racists!
Read until the end.
I came into the store, and I was excited to buy a birthday gift for my friend, as I really love your jewelry.
While I was deciding on what to choose, the salesperson asked me, "Did you just spray perfume on yourself?"
I replied that it wasn't just now, that it was a few hours ago. She said that the smell of my perfume was very strong and that she was allergic. (I don't think Ja Malone London - Wood Sage and Sea Salt is a particularly strong scent, but maybe she has the nose of a finnicky bloodhound, is what I thought). I apologized but mentioned that I applied the perfume not just now and continued to choose the jewelry. To which she replied, "Yeah, but it’s still very strong."
I lost all desire to buy anything there, apologized, and left.
Honestly, it was very unpleasant. I understand that she may have an allergy, but she works in a very well-known store located in a shopping center. And I'm sure I'm not the only one who uses perfume. Is she really hinting to everyone to leave because of her allergy?
Unfortunately, I didn't ask for her name. But I was in the store on July 28th, around 7:25-30 pm, and she was there alone. She looked a bit on the heavier side and in her 40s. Location Niagara Falls Outlet Mall.
And today, July 14th, I was at the mall at around 5:15-5:40 passing by this store, today I wanted to look at earrings for myself and thought that if there was another salesperson, I would go in. It was the same salesperson, and she saw me and literally closed the door in front of me (The doors were open, held by some kind of stand, which she removed as soon as she saw me). And there was still plenty of time before the mall closed. I was not close enough for her to smell any perfume from me, so I know that reason was just a cop-out. I have never experienced such treatment towards me before.
15 minutes later, I passed by the store again as I was about to leave the mall, and of course, the door was completely open.
In general, I no longer think the problem was with the perfume - I think the problem is that I am not white enough.
So don't save money by going to Swarovski, better spend more money in a good jewelry store, with higher prices but better staff who will treat you with friendliness and respect. My experience is not unique; I have seen many other reviews of various Swarovski locations complaining about how rude the staff are.
Personally, I will never set foot in a Swarovski store again.
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July 2024 by Rosanna Macri
LOVE, LOVE, LOVE this store!!!! Every time I go the Fashion Outlets I make it a must to go in here. Always beautiful items I find every single time, not to mention the AWESOME staff. They always make me feel welcome and help me with everything, as it's so difficult to focus on one item :) I'll be back soon!!
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July 2024 by dana pasquantino
What a wonderful store! The staff was so helpful and friendly. They made our shopping experience very enjoyable. We will definitely be back!
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July 2024 by Michael Williams
Honestly it's a wonderful product along with such a pleasant staff they were very helpful and well educated on the merchandise.
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July 2024 by Alexis
great shopping experience, kind & helpful staff, store was immaculate.
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June 2024 by Fardin Chowdhury
horrible racist stuff didn’t let us touch stuff saying it’s against the store policy.
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December 2023 by Ayat Muhamed
My favorite location they have the best stuff
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October 2023 by Jane Kim
Manager is very kind
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June 2023 by Javier Dominguez
Very good nice
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June 2023 by Simrit Singh
I walked into Swarovski to browse and see some deals, as we were visiting from Canada, however I walked out with about $600 worth of merch and a huge smile on my face thanks to Jeet. She greeted me as I came in, gave me my time to browse and then realized I was in a dilemma and provided me so much honest and helpful advice when picking out gifts for mothers day presents as well as for my cousins. Jeet was truly a sweetheart and I even ended up going back to the store within the same hour to get more stuff - only because of how sweet she was! This was by far the best experience I've had shopping at any jewelry store thanks to her :)
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May 2023 by Preeti Parikh
I loved the sales lady, very helpful. Beautiful collection. Bought 6 items
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November 2022 by Barb Thurston
Once I discovered there was a Swarovski outlet, I have been there regularly. Great discounts from 30-70%, and I also had a birthday discount which really made me go crazy shopping. Dawn is the manager and so helpful and kind. I had bought a necklace on a previous visit, and discovered there was an extra link in the chain; she switched it out on my recent visit with no problem. Sometimes there can be difficulty getting a replacement at other stores but this was so easy! The other staff are excellent as well - always welcoming, and patient with explaining the discounts. It is very easy to go a little overboard in this fantastic outlet store, but go ahead and embrace the feeling. You can't go wrong with Swarovski which lasts forever and always makes a great present. 10/10 Would recommend!
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October 2022 by Namisha Bhattarai
The ladies are super nice and helpful!
