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December 2023 by Bianca S.
I love this sams club location by the outlet mall in Niagara falls. We're always greeted by nice staff and they always have everything I need. I'm usually in and out especially using the scan and go option which helps with avoiding lines and the register. This location in my opinion is less crowded than the other one in Cheektowaga. Only complaint is that I went to get pizza once and the lady had gloves on and took my money with gloves on and without changing them grabbed my pizza and touched it. It happened so fast I didnt get a chance to tell her before she grabbed my slice. I didnt eat it. I saw her do this to another customer right after. So no more fresh food for me. Other than than good stuff, and the rotisserie is the best. It's cheap and there's always a line for it.
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December 2023 by Linda Stefanits
Love Sam's. Alway fund something new. Quick and easy checkout. Love the pizza combo at the snack bar.
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November 2023 by Thomas Miller
They copy/pasted the layout of your average Costco and did a pretty okay job.Store was clean, shelves were stocked, and staff were about as present as a Costco (if a bit less happy-looking). Can't really ask for more than that.
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November 2023 by Safet Mujezinovic
Had a delivery at this location and was 45 minutes late. The gentleman in the receiving was really nice about it and unloaded my trailer in 15 minutes. Thanks JP
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October 2023 by Steve Frank
Didn't have a bunch of the things we needed to make chili. Store is generally disappointing. Some things are ok, but most of it is bulk nonsense.
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September 2023 by Gina Baughman
You need to show your membership card even if you tell their EMPLOYEES you need a replacement card! A simple "Please head to customer service" would do instead of repeating the card you do not have NEEDS to be seen. You can't purchase anything outside the cafe without it anyways. I can't believe I pay to shop here. My faith in humanity is completely lost. Also there a gas station with a deep discounted yet questionable quality of gas for your convenience.
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September 2023 by Christine Robinson
I'm trying to find out if Sam's Club Niagara falls has grocery delivery to North Tonawanda. I can not find the answer. There is a form that keeps asking me to type in my full address. I have done that. I don't know what more it wants me to enter. I need grocery delivery to make the club membership price worthwhile. Otherwise I'll stick with Walmart but I and sick and tired of Walmart ripping me off with products delivered from China, need I say more.
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September 2023 by Alan Hastings
This store is standard Sam’s club. Just average. But the one star review here is related to the tire shop. The staff in the shop are lazy and would rather turn you away than do the job. I have been refused both a battery and tires for two cars. That is all three times I came to Sam’s for the tire shop.
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August 2023 by Larry B.
First of all, I really like Sam's Club in Niagara Falls as a whole. The store is clean, bright and the staff are helpful and friendly, EXCEPT the tire installation department. Once you find where it is, the area you park your vehicle for service does not have an entrance to the service area. I made the mistake of going through the service bays because the only doors nearby are for emergency exit only. No one was in the service bays because no work was being done in the whole area. When staff noticed me, they were quite rude and then told me I have to go through the main store entry to access the tire department. Great design. A simple sign outside the service bays indicating the correct entry would be helpful, although still idiotic. After an uncomfortable discussion, they took the vehicle for the installation. We went into the store and bought over $400 of merchandise while waiting. After an hour, we returned to the service area to pick up our vehicle (we had purchased 4 new tires), and were then told that they were unable to install the tires because they could not remove some of the lug nuts. Apparently, there equipment would not do the job. One would think that a professional tire installation crew would have any equipment necessary to perform the task. Nope, not at Sam's Club. I should have known better when I noticed we were the only customers in that whole area. Totally disappointed with the service (or lack thereof) but also with the attitude of the staff.
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August 2023 by Nazmul Alam
Negative experiences at the food court is the reason to write a negative review about this club.Sam's Club is now charging extra if you want to order veggie pizza. Why? Because now they have to "put the veggie toppings on the pizza." That's the explanation from management. How do you explain the meat toppings on the pizza? They magically appear on the pizza so they don't have to charge extra for that. One manager, other than the original manager I complained to, acting high and almighty saying "they can't get away with that, next time they have to pay extra for the veggie toppings." This guy understands logic very well (sarcasm). If the entire time Sam's Club sold veggie pizza at the same price as cheese or meat pizza, why is it more expensive now? Are the toppings suddenly absurdly expensive? Why not charge extra for meat topping pizza that requires the same labor? It's clear discrimination against people who are vegetarians and people of different religious background. No, they shouldn't be forced to eat cheese pizza only if a veggie option is there. Either charge extra for all pizzas with toppings or don't charge extra.Another problem is that the food court is always understaffed. Not enough help, so the service is always slow. Management ignoring this issue for years.The food court starts closing more than a hour before scheduled closing time. The result is not able to order because the item isn't there or the staff refuses to make it.
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August 2023 by Trisha Heater Hill
Everyone at the Niagara Falls Sams club pharmacy consistently does a phenomenal job. The entire staff can tell when customers are having difficulty or are stressed when not feeling well and they all work synergistically to help make things as seamless and stress free as possible. Did I mention they manage to always present themselves with a smile and a kind understanding professional tone? It’s why we drive out of our way to bring our business to this Sams club, it’s the pharmacy staff.Thank you again for selecting the very best teams.Sincerely,Steven Millio and Trisha Heater Hill
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August 2023 by Babar Malik
Asian community love to buy and invest in gold. Club should consider selling gold coins and bars as well.
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July 2023 by Frankie “Metalrulz” G
I love sam's club but their constant changing of stock is a little bit frustrating. Sometimes they have my coffee some times they just stopped carrying it. Happens a lot. Everything else is good though. Nice staff,clean aisles and plenty of things to choose from in bulk.
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July 2023 by Drena Wade
I love the ranier cherries i bought there. I will definately buy them again.
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June 2023 by G Brev
Like a grocery store on steroids. So much to see here. Perfect for spot to buy groceries for large families or, someone who preps food in advance and freezes.Also have a great clothing area and a ton of outdoorsy / seasonal stuff too.