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July 2023 by Adam Fassbinder
The drive up teller took 30 minutes with no line. Horrible.
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June 2023 by Brett Doster
Had a great experience setting up a specialty account with Joe Blocho. He was proactive in making sure I had all the correct documentation before my appointment and very helpful in person. He gave the kind of service you don't get anymore! Thank you Joe!
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April 2023 by Brian Klimecko
Overall an okay bank. I don't know if their process for transactions is different than other banks, but sometimes the service can be slow.
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February 2023 by Darren Holmes
My brother and I had to make a quick trip into NY from Canada to get some documents notarized. Even as walk-ins without an appointment, we were greeted right away and served quickly. Joseph was friendly and professional… he went out of his way to help us and was very thorough. Thanks Joseph!
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January 2023 by Miranda Beningo
Why are you guys closed on a Friday its ridiculous
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October 2022 by Bob Weber
Customer service is horrible here. No one is friendly. Not helpful. Recommend to go to a different M&T. We drive 20 minutes to a different one.
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August 2022 by Elliot Song
I came to this M&T location for a notary. I was greeted by Scott but while waiting for Scott to finish his current customer, Kathy volunteered to help me. And she did help me a lot. She was welcoming, polite, and professional. So I gave five stars to this M&T location as opposed to the one star to the BOA location where I first went and didn’t get the notary. Referring to my post at BOA below:I came to this BOA location to get a notarized copy of document for a visa application. The online booking system showed no appointments available for the next few weeks, so I decided to walk in.I was told by a receptionist claiming herself to be a Notary Public that she can’t do a notarized copy because notarization requires signature. She told me what I was looking for is a “certified copy” which didn’t involve a signature. She told me I should go to UPS to get the “certified copy”. I showed her the list of documents required by the embassy where it clearly stated “notarized copy” is needed. She still wouldn’t do it and asked me to go to UPS to get the “certified copy”. I gave up. Oh. Did I mention that all of these conversations happened while I was at the very front door without any privacy and people walking pass by constantly?I went to M&T bank later and got a notarized copy without any problem. I had to write “I certify that this is a true copy of the original document”, dated, and signed. The Notary Public then signed and stamped. I was treated much nicer at M&T too. I was welcomed by two staff members. I had my own semi-private room while the notarization took place.I would never go to BOA for a notary service anymore. It’s a completely waste of time and make you feel bad about yourself as if you are an idiot for not knowing the difference between a “certified copy” and a “notarized copy”. Obviously, the person at BOA knows how to do a notarized copy as a Notary Public.Ironically, I am a “Preferred Rewards Gold Member” at BOA because it’s where I kept my direct deposits in. I didn’t use M&T bank as much as BOA. I probably should consider changing my primary banking account to M&T.
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August 2022 by Elliot S.
I came to this M&T location for a notary. I was greeted by Scott but while waiting for Scott to finish his current customer, Kathy volunteered to help me. And she did help me a lot. She was welcoming, polite, and professional. So I gave five stars to this M&T location as opposed to the one star to the BOA location where I first went and didn't get the notary. Referring to my post at BOA below: I came to this BOA location to get a notarized copy of document for a visa application. The online booking system showed no appointments available for the next few weeks, so I decided to walk in. I was told by a receptionist claiming herself to be a Notary Public that she can't do a notarized copy because notarization requires signature. She told me what I was looking for is a "certified copy" which didn't involve a signature. She told me I should go to UPS to get the "certified copy". I showed her the list of documents required by the embassy where it clearly stated "notarized copy" is needed. She still wouldn't do it and asked me to go to UPS to get the "certified copy". I gave up. Oh. Did I mention that all of these conversations happened while I was at the very front door without any privacy and people walking pass by constantly? I went to M&T bank later and got a notarized copy without any problem. I had to write "I certify that this is a true copy of the original document", dated, and signed. The Notary Public then signed and stamped. I was treated much nicer at M&T too. I was welcomed by two staff members. I had my own semi-private room while the notarization took place. I would never go to BOA for a notary service anymore. It's a completely waste of time and make you feel bad about yourself as if you are an idiot for not knowing the difference between a "certified copy" and a "notarized copy". Obviously, the person at BOA knows how to do a notarized copy as a Notary Public. Ironically, I am a "Preferred Rewards Gold Member" at BOA because it's where I kept my direct deposits in. I didn't use M&T bank as much as BOA. I probably should consider changing my primary banking account to M&T.
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August 2022 by Lucas Fitingof
I came here on July 11 to open new accounts and Cathy Drake was my banker. She did a great job and it was a pleasure to be there. Cathy also took the extra time to make sure no detail or mistake was left out. Double checked everything and that made me feel really good especially since I live north of Toronto. Thanks again Cathy and M&T Bank Military Road Branch!
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June 2022 by Richard W.
This was the absolute slowest bank I have ever been to. Stopped here to deposit money before going to work. There were two tellers working, but they were moving incredibly slow. A lot of other employees walking around the building.
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February 2022 by Dee M.
The absolute worst bank. They only want to cater to those that have more money than they need and don't care about the middle class that is trying to improve themselves! I currently have five accounts with them. This will be last business I ever do with these crooks! I'll be at their branch tomorrow to start closing my accounts! Go ahead and continue to rape the people that helped build your organization while only caring about your bottom line profits and millionaire stock holders! Shame on you M&T bank !!
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August 2021 by Francis Mest
the ATM does not always have money. i have gone there sever times early on my way to work . and got the sorry this is temporally not working. even at 0830 am. also i went in to the bank once to and the customer service is slow.
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June 2021 by Damien Mangual
please dont waste your time and money with this place.
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April 2021 by Mark Windmar
This bank is only good for people who need a local brick and mortar bank for withdrawing small amounts from the local ATM.NOT FOR TRAVELERS!! As soon as you leave town, your ATM card will not work.Their security system is so antiquated that it requires you to call in your detailed travel plans if you want to use the ATM. And even then, I have found that it often simply does not work.
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January 2021 by J Main
Its a bank
