-
January 2023 by Lindsey Cruz
Thank you to Lane Funeral home and Rosemary especially for the wonderful experience. They were professional and very accommodating. Death is not easy to begin with but they made the process less exhausting.
-
January 2023 by K K
My mom passed away this past Wednesday rosemary and her husband are really kind and sweet people who will talk to you and comfort you in one of the hardest moments in life rosemary sat with me in her office Wednesday for hours and listened to my sister and I and her husband prayed over my mom before taking her to the funeral early that morning he was gentle with my mom well getting her ready to go i know death is part of life but definitely chose someone to help you with the final goodbyes that have a heart
-
January 2022 by Lisa Williams
A hot mess. Names in the paper all wrong and very unprofessional.
-
July 2019 by Michael Edwards
They did a great job with my father and brother
-
July 2017 by Brenda Angelo
We have used Lane for at least five family members in the past fifteen years. Always had an excellent experience with all who worked with us. Would definitely recommend to any grieving family as we were shown nothing but compassion.
-
July 2017 by Sarah B
I firmly believe that my experience with this company began with a simple misunderstanding and miscommunications. These things happen. However, absolutely nothing excuses these people from their reaction to the mistakes they made. Instead of listening and using empathy while fixing their errors, they tried to blame myself and my family. They dodged questions regarding their failure to properly complete paperwork and treated my husband's remains like an afterthought.
I would not wish this experience on any other person. If you go to these people in your time of grief, PLEASE have someone with you and ask as many questions as you need. Get everything in writing.
To the people who were responsible for my experience: Learn from this. Treat people with empathy. We came to you because we lost someone in our lives. We came to you for guidance through a very difficult process. I know it cannot be easy to deal with grief as much as you do and I truly appreciate the services you and others in your industry offer, but try to remember that WE are more than a process of signatures and dollars spent. We lost someone we loved and trusted you with them. Try to honor that trust next time.
