September 2021 by James DelFavero
I didn't ask the price of an oil change done today because a year ago this shop did a high mileage semi-synthetic change in another vehicle for $55, about the going rate in this area.This time, the full synthetic 5 quart base cost was about $91. My last 6 quart change at a Toyota dealer was $70, again about the going rate in this area. But to add insult to injury, Firestone charged me an added $21.84 for an additional 1.4 quarts! The 0.4 was not necessary since the cold stick reading is about 3/8" above the full mark. They just went by the 6.4 quart spec for the vehicle without actually reading the stick.So, it was $113 for what should have been about a $70 oil change and they overfilled it. Another poster mentioned she was offered a coupon. I was not.I post very few reviews anywhere. I have to be thrilled or sorely disappointed to bother. 5 stars a very high bar for me and 1 star a very low one. You know by now where I stand in this case.
September 2021 by Elliot Song
Friendly staff and clean waiting room. Highly recommended!
August 2021 by Jennifer R.
I really can't say much because they made it so easy. I dropped my car off overnight, which ended up being to the wrong place because my dad gave me the wrong location, totally different company, but they still took my car and one question asked or fuss. They fit me in and looked it over called me with a price with an hours of them opening. I can't even say by the end of the day they had fixed my car because it was only a few hours. So they are fast, reliable, reasonably priced & super responsive.
August 2021 by Cain Able
Went in for a oil change wait 29 minutes after my appointment started to get in then a hour wait time wish they would let you know they are running behind so you are not wait so long!
July 2021 by Kathleen Birch
All I can say is wow! They really pressure you to purchase add-ons... actually pushy is a better word! I just witnessed an elderly gentleman get 4 new tires put on, that were way more expensive because what he initially wanted was not in stock. They did not discuss this with him or give him an option, they just put them on his car! The man was obviously hard of hearing and is going to be in for a big suprise when he goes to pay... he was taken advantage of. I will never do business with/purchase a Firestone product again.
June 2021 by Peter Lacey
I called out of nowhere with a nail in my tire and a schedule to keep. Chuck expedited the repair (and an oil change) and got me on my way. Top notch.
June 2021 by Maddie P
I had a nail in my tire and Firestone was the only auto shop that I could find that was open on Sunday evening. I asked if they could repair the tire or what my options were. I am not sure the name of the guy who looked at the tire, but he said he would check it out. I tried to point out the nail but he wasn't paying any attention. He was taking out a gauge so that he could measure the tread in the tire. He went on to measure all 4 tires and informed me that because my tread wasn't 7-8/32 that they couldn't consider a repair. I have an AWD vehicle, so his only option for me was that I had to replace all 4 tires for over $800.I was confused by the advice because I knew my tires weren't that bad and the prices of the tires were steep, but I took the estimate and went on my way. I knew I could find cheaper tires, but I wanted to be certain that my tires were in bad shape. I had only driven on the tires for less than 10k miles thanks to the pandemic hitting just a year into me owning the car(which had brand new tires at the time). I wasn't under warranty with the dealer so I couldn't get them to replace my tires for free. I was finally able to take my car to another shop and just asked them if the tire with the nail could be repaired and if not, I'd like to purchase all new tires which would run me $400. They informed me that the nail was too deep to make a repair, but that my tires were in good shape and I only needed to replace one. That my tread of my other 3 tires were at the right point that they needed to be that the new tire wouldn't cause any issues or be a big difference.After hearing that, I was surprised and now knew that I couldn't with any certainty trust Firestone in Niagara Falls anymore. I had gone here numerous times without much issue, but I was on the fence about them because they had offered me repairs on parts of my car that were less than a year old in the past. Now I know I will never return to this location for anything again.
June 2021 by Ryan May
Always phenomenal service and great prices as well!
June 2021 by Brittany Carter
So customer service has Been decent with them very friendly just not to happy with the way some things have gone. Took my car in about a month ago to get looked at because another garage did my alternator and specifically asked they check the work on the alternator. They quoted me a $650 on an evap leak and swore that was the problem with it dying out. Ok great i need it fixed! Paid $1080 to get it fixed.... A week later go in with my husband because car died on us 3 times and we had replaced the battery, my husband demanded they check the alternator wires as i had already requested.... They found the problem other shop had broken the positive wire from battery to alternator and now fire stone quoted me $600 but the quoted my husband $366 to replace this wire ?? if they had just did what i asked i wouldnt have had to shell out extra money to tow my vehicle6 times since my vehicle was seen on April 13th. And I wouldnt be out a $1000 for something that was NOT the problem! They need to check what female customers ask and not just treat women like idiots who they can con into paying for something that was not the problem!
May 2021 by Michael B. Stuart
Good service at a fair price.
April 2021 by Markeetta Payne
Customer service is great, however this place is a huge rip-off
November 2020 by Leah Beyer
Great shop. I got tires, suspension work, and repairs I didn't know i needed. They were extremely helpful over the phone and explained everything well. The work was done quickly and I will be returning with my other vehicle for new tires and an oil change soon.
November 2020 by Lecheay Renford
I would NOT recommend going here at all. I’ve been here almost 3 hours for a flat tire. Also, the customer service is poor. I witnessed them talk out of line to a customer over the phone and trash talk them after the call. They called only to ask how long would the work take, which I believe is a valid question that they should have an answer for.
November 2020 by Donny McCoy
Good guys , brought my car in after visiting another shop that said my tire was needing to be replaced. They took a look at it and found it didn't need such repairs saving me money !
November 2020 by Abby D.
DO NOT GO HERE. We went for a lifetime alignment that we already paid for a few years ago. The guy lied to us saying we had a lose inner rod AND outer rods. We had JUST had it at mavis for two new tires ( by the way go there!) and they didn't mention it. They wanted us to pay 396 to get that fixed before they would do the alignment. We didn't pay it and brought it to mavis. Turns out this is the part we JUST got replaced a few months ago....it was brand new! Basically Firestone LIED to us to get more money because they don't get money for the lifetime alignments we already paid for. GO TO MAVIS TIRE!!!