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February 2024 by Haroon B
Connor is great, helpful, and empathetic. I had an issue with my credit card, and he offered to drive me to the bank and back to get it settled and ensured I got my rental for my son's appointment. Mitch seemed impatient and was not very friendly and was rushing, I get it, its busy but due to it he forgot I opted in for the complete insurance coverage and upon getting the vehicle inspected he started his speech about my own insurance and when I brought up about the coverage to ensure I got it needed. He proceeded to change all the details, which was good, however, instead of admitting to what actually happened. He apologized for the hold-up and made up an excuse that he is price matching my original rate and accountability was thrown out the window in this case. I still would recommend this place because of the Connor and the other staff. I understand mistakes happens it's part of any customer service, and accountability is part of correcting the mishap.
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February 2024 by AnneMarie Eppel
Enterprise Rentals Saves the Day After Pre-Paid Rental Nightmare!Let me start by saying I was feeling incredibly frustrated and stranded when my previous car rental company, Hertz, left me high and dry, despite having pre-paid for the vehicle a full 6 months in advance! Needless to say, my travel plans were thrown into chaos.I walked into the nearest Enterprise branch, explained my situation, and was immediately met with empathy and a genuine desire to help. The staff member I spoke to Ankit listened patiently to my story and quickly assessed my needs.Despite not having any prior reservation with them, they found a suitable car for me within minutes, even though it was peak season.Thanks to Enterprise Rentals, I was able to salvage my trip and get back on schedule. Their outstanding customer service turned a potentially disastrous situation into a positive experience. I cannot recommend them highly enough!
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January 2024 by Brianna Stenzel
I was given a rental car very ill-equipped for the winter in January. The car had only all-season tires, and I was told it had all wheel drive (it didn’t) but that it wouldn’t snow (it was blizzard conditions). My windshield washer fluid would also freeze on my windshield and I was not given a snow brush. It also ran out of coolant within the first day of receiving the car making for a really inconvenient trip back in.
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January 2024 by Dawn Lehman
I would like to thank Jordan Rodrigues for his excellent customer service. I have been dealing with this enterprise(Stanley ave) . Jordan always makes each visit welcoming and is a large part of why I keep returning to this location. I believe Jordan is management material. I watch him with other customers in person talking on phone and he treats everyone very professional and can relate to everyone weather you want car for whatever reason, Jordan will try and get you in car/ SUV you feel comfortable with . Thank you for your excellent service Jordan. Sorry it took me so long but between the holidays and me not so techy lolHappy new year to all of you at Stanley ave
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January 2024 by Patricia Sabay
There are limited choices, but they have wonderful service. I have yet to be disappointed every time I go here.
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January 2024 by Juan Carlo Magsalin
Got there expecting to rent a small SUV as it was the only car type in our budget. Since there was no small SUV available, they offered larger SUV but charged us for the same price as the small SUV. The people at the counter are really professional and will accommodate your requests. We will definitely use their services again.
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January 2024 by Arkadi Lytchko
Brilliant service and professional staff. They can bring you back home for free if you are living in Niagara Falls.
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January 2024 by Debra Briese
Enterprise on Stanley Street. Simple the best Manager and Staff. Loved my experience with Enterprise over the years; still love their products and staff. Thanks to Stanley St. Enterprise my New Years Eve 2024 was totally a great time. Thank you again, till next time. Happy Customer!!
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January 2024 by Chye Soon Lee
Thks for the ride back to the hotel. It makes a difference.
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January 2024 by KoolKat
HIGHLY RECOMMENDED IN THE NIAGARA REGION FOR VEHICLE RENTAL with great prices !? Outstanding Customer Service ! Big Thank you to Mitch, Shanal Kahar and Ankit Kumar for making my experience renting a car a breeze. from my initial phone call re information for a weekly rental and the price. I was picked up 2 days later at my home and was on my way, driving within 20 min.I was given a Toyota Corolla LE to drive what an awesome car to drive. Smooth ride and great on gas. ? I'll definitely use this place again and recommend it to others as well .
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January 2024 by Chris Buckland
Mitch A Wilson Was Amazingly Helpful.He was great on any questions we ask Highly recommend !!
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December 2023 by m h
Jordan always takes care of my family when we go on our family road trips. Always a great experience with these guys in the falls
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December 2023 by Lam Bach
Jordan came quickly and very friendly. Got us in a clean rental and out the door quickly. Definitely will use this location again
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November 2023 by Tori Maxfield
I dealt with Mitch while getting my rental. He was great, efficient, super friendly, and highly professional. I did have a long wait to get my rental, and was told I would get discounted however it did not show up on my invoice. That wasn't his fault however because he was the only one working there and they were busy! But other than that everything was great! I would definitely return there over any other rental company. Great selection of cars and reasonable pricing!
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November 2023 by Amanda St Amant
From Start to Finish the team at Enterprise on Stanley St. Niagara Falls went above and beyond! Their service was exceptional. Will absolutely go see them again if needed and will be recommending to anyone in need of a rental.Thank you for Everything.
