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February 2024 by Heather Clarke
We had an awesome time. All the staff are amazing ?
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February 2024 by Jennifer Stebbing
Was way better than I expected!
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February 2024 by Andrew Goulding
We absolutely loved our visit ♥️ I can't express enough about the staff. Wow!!! Rita, Hope, Kelly and Amy!!! Amazing women and they definitely know how to bring good vibes and smiles. Keepers for sure! Xxoo we look forward to seeing you all again. Andrew and MelissaRooms: Spacious, clean and comfortable ?Walkability: Grocery and pharmacy were next door.
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February 2024 by Debbie Green
Very clean rooms. And the nespresso maker in the room was a treat. I found the beds and pillows to be comfortable . This is a great place for families with small children you can relax while the kids play.
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February 2024 by Hannah Jones-Dawson
This is the ideal budget-friendly family getaway. The resort looks just like the photos, and all amenities are well-maintained/clean/accessible. Hands down our favourite hotel in Niagara, especially great for children aged 3-8 in my opinion. Olivia (front desk) was so wonderful and made our booking a breeze, she was also a helpful and friendly face throughout our stay. Can not recommend this hotel enough!
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November 2023 by Tahir If
We arrived at the hotel quite late, the hotel staff, particularly Mike, ensured that our reservation remained intact. Mike’s professionalism and expertise made the check-in process remarkably smooth. Furthermore, he kindly upgraded our room to a jacuzzi suite, recognizing my Diamond membership. David's exceptional customer service and extensive knowledge were truly commendable. The hotel's convenient location allowed us to easily reach the main attractions within a few km. Our room was both spacious and impeccably clean, and we have no complaints whatsoever. We truly recommend this hotel for anyone wants to avoid the strip area and needs a quiet room.
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November 2023 by Suz C.
We had a great family getaway with 2 courtyard rooms (adjoining). Spent lots of time enjoying the pool /courtyard area and playing cards in evening at one of many tables available.The hotel is very well kept and clean. Pool area was clean and lots of towels available.When there was a concern about our room location (booked through Expedia), the hotel staff were quick to offer a fix. Very helpful throughout our 2 night stay.We really liked the courtyard rooms as you could sit outside your room and enjoy the beautiful trees, plants and soft music.We did not have any noise issues mentioned in other reviews. (Everything closes at 10pm) .Also recommend the breakfast at the pub within the hotel.Looking forward to coming back soon!
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November 2023 by Rosemary Dobbins
My husband and I spent out 1 year wedding anniversary here. Loved everything about our stay. Staff was excellent, helpful and friendly. Pool area, lounge, bar and reaturant were great. The arcade looked fun however we didnt use it. Beds and room were clean and comfy. Location was perfect and very close to all attractions. I plan on bring my son here for a trip and will be staying here. He will love the pool and arcade.
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October 2023 by Menashe Kestenbaum
We enjoyed our stay and the price until… my 11 year old son found bed bugs in his bed! He woke up with 15 itchy bites on his foot and we’re now putting all our clothes into the dryer. I saw from prior reviews that the hotel had this issue in 2009 but we assumed it had been dealt with.
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October 2023 by Julia S.
We stayed in the courtyard on the second level overlooking the pool. It was clean, but I also didn’t have high expectations.However, there is no accessible access other than stairs to the second level of the courtyard. This was not mentioned on any site when booking, and I checked their website as well and this is not mentioned. This was more of an inconvenience for us because we had a stroller that we could take apart and bring up and down the stairs. However, if you need an elevator for any reason and stairs are not an option, the second storey of the courtyard is NOT ACCESSIBLE.I didn’t think this would even be a worry in 2023 as places either communicate this is advance or would work on the building to make it accessible.Other than that, our stay was pleasant. A lot of reviews comment on noise, however it was quiet on our night.
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October 2023 by Erin Antos
Upon our arrival, I'd like to point out to management that Tyanna (I hope I spelled that correctly) was an absolute delight. We had a long day of traveling, and she not only made check-in a breeze, she made some accommodations for my mom, who has mobility issues.The others on the desk, during our 5 night stay, were just ok.Rooms were decently clean enough. The beds were comfortable and the pillows were pretty good too. It was absolutely quiet in our wing.Things that definitely need improvement is the lack of parking. I had issues on some evenings finding a spot (that I'm paying $22 a night for), and it was frustrating.In the front lobby, the smell of chlorine from the pool hits you immediately as soon as you walk in. I'm happy they want to keep the pool clean, but wow...it was strong. I would highly recommend not staying in a pool side room. The rooms in the other wing are fine.Good location, it's not in that super extra part of Niagara Falls but it was about a 5 minute drive, maybe a little too far to walk.If you're looking for clean and comfortable that won't break the bank, go for it.
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September 2023 by Barbaros Karacetin
Sleeping at rooms overlooking the pool is very difficult due to the noise. Senior groups make a lot of noise due to excessive alcohol consumption. In cooler weather, the indoor pool water and environment need to be warmer. The last two nights of our 3-night, 4-day vacation were terrible because of the noisy groups. The daily parking fee of $20 is excessive. The cleanliness in the rooms is very good, but there is a strong chlorine smell from the pool. The pool and its surroundings are truly clean. The lady at the reception greeted us kindly. While it may be suitable for families, the senior groups made the hotel unbearable.I think the seniors are members of golf clubs
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September 2023 by Ankur Gupta
We came to this hotel after the Labor Day Long weekend rush. We had a pleasant experience. They initially provided us a connecting room but we were not comfortable with it. Requested to switch it and they did it without much hassle. Rooms, linen and bathroom was clean and ready when we checked in. Ample parking space, just have to pay $20 per day. They also have good bar, pool, hottub and other amenities. Our room also had a nice Nespresso machine so that was a bonus. Would definitely recommend people to try it with family. It was usually quiet during our stay.
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September 2023 by T C
Good location. Not too crowded of an area with about a 25-minute walk to Fallsview casino. Rooms are average with comfortable beds, a nice size television, fridge, microwave, and an esspresso maker. The bathrooms could use some updating but more than adequate. Not thrilled with the hair on the bathroom floor upon arrival. Front desk staff were nice and made check-in and out easy. I would happily stay here again. A great pool area if you have kids or just enjoy pools. Some rooms have off pool access, I noticed as well.
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September 2023 by Serge V
Stayed here with my family from 09/08-09/10. Chose it for close proximity to the falls and the pool and playground for the kids. The room was clean and the front desk staff weee nice. The courtyard with the two hot tubs, the pool, and playground is great and is what sold me on the hotel. It was also to blame for the most miserable hotel experience our family ever had. Our stay coincided with some golfer gathering in the area, so the hotel was crowded with 50+ year old men that were eager to act like teenagers on spring break given the benefit of anonymity that comes with being a part of a herd. Excessive drinking, hooting and hollering in the courtyard were heard until 3 am, even though the courtyard is supposedly “closed” at 11 pm. The staff did nothing, which means they did not care. As our room entrance was from the courtyard, it was impossible to sleep, which would be hard enough given that the bed felt like a pile of rocks.In summary, we are going to avoid this hotel in the future. If you must stay here, I suggest to avoid courtyard rooms at all cost, if you value your rest.Pros: cleanliness, easy check in, amenitiesCons: uncomfortable beds, excessive noise in the courtyard and poor sound isolation, parking and breakfast not included
