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August 2023 by Latoyah Victorious
Always an amazing experience in Canada as well as the USA, quality luxury vehicles, clean, echo friendly, affordable and a variety to choose from. Staff is always friendly, always helpful and the process is hassle free.I highly recommend this company!!!
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July 2023 by George Crase
DO NOT RENT A CAR FROM HERE. This place is not staffed.
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October 2022 by Faisal Rakun
Booked a van since 3 weeks ago and they failed to fulfill the booking and just left us stranded. Never book from this location it is a mess.
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September 2022 by David Mineo
Meg was our rep for our trip. She had a huge line of people before me and my mother. So we went outside to just get some fresh air. Within 20 minutes there were only 2 people ahead of us.So we go in line and we were pretty much out the door in a few minutes. They didn't have the car we reserved but the hybrid mini van for the same price and it was perfect.That thing has better performance than my Mazda MX5.Meg did an exceptional job. Someone give this gal a raise...
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August 2022 by neaz hasan
One of the worst place for car rentel .if you rent the car you will not get and they will csr will be there.But no one will gave you car from this location . I rent a car July 16th van for 8 people. But we did not get it. Because of them I paid extra $1110 from other rental
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June 2022 by Erin Takemoto
Reviews are always bad on rental agencies but I should have read the reviews of the Niagara Falls Alamo (and other agencies here) - they don't staff the desk unless a flight is coming in (one time a day?) and good luck getting in touch with anyone that can help you on the phone. There is misinformation posted everywhere including hours, availability, numbers, location - unbelievable this place is allowed to operate.
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January 2022 by PD Lee
ZERO STARS. Don't rent from Alamo if you're going to Niagara Falls International Airport. They don't keep anyone in the airport, no one at any rental counter, no one to contact locally, nor can anyone in customer service help. We wanted to add liability insurance for the three remaining days of our stay to enter Canada. Most other rental agencies make it possible to use your own insurance when driving into Canada, but NOT ALAMO. BEWARE, no amount of calling did any good, got us no answers, no one to come in to their local office. What an inconvenience. Yes, we will drive back to the Buffalo location, but we shouldn't have to, based on the location hours stated on alamo.com. Highly dissatisfied. Never again.
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November 2021 by daniel midence
The girl who gave us and received the car at the parking lot was amazing !!!
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October 2021 by Pam Lee
ZERO STARS. Don't rent from Alamo if you're going to Niagara Falls International Airport. They don't keep anyone in the airport, no one at any rental counter, no one to contact locally, nor can anyone in customer service help. We wanted to add liability insurance for the three remaining days of our stay to enter Canada. Most other rental agencies make it possible to use your own insurance when driving into Canada, but NOT ALAMO. BEWARE, no amount of calling did any good, got us no answers, no one to come in to their local office. What an inconvenience. Yes, we will drive back to the Buffalo location, but we shouldn't have to, based on the location hours stated on alamo.com. Highly dissatisfied. Never again.
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July 2020 by Peter Mastrantonio
Everything went very smooth an quickly. From check in to drop off. Love Alamo in Niagara Falls. Don't need to walk a mile to pickup my rental.. Thanks Alamo. Can't wait to see you again !!
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October 2019 by Benjamin Grim
I like Alamo car rentals. Have used several times...always positive experience.
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November 2018 by Dan VanLandschoot
Great location in IAG. Staff very personable and overall good experience.
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November 2018 by Mayur Mehta
Very bad. When I reached with my reservation, I was told there is no car available even though I had confirmed reservation....
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November 2018 by 김민경
차량상태가 매우좋으며 이용하고 반납하는대 불편함이 없음
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October 2018 by Tom Migliore
Everything went well. Received a nice vehicle upgrade. Small error on receipt was corrected promptly. Thanks for an excellent rental experience.
