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July 2024 by Janet Heard
The young that attempted to help needs better customer service skills. She was short talking and wasn't pleasant at all. I just left never to return ro that verizon location again. RUDE RUDE RUDE.
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July 2024 by Rochelle Rucker
June was a true professional very helpful with all the offers and upgrades available
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June 2024 by Lore Forstner
amazing
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June 2024 by Er Gega
No one cares about helping anyone for anything.
Every time i go there for any problem with the service everyone looks like they hate their job just walking in there and seeing everyone on that i don’t care mood is very stressful
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June 2024 by Everette Hamlette
Believe the reviews below. I had to wait a while to ask just one question, and the first person didn't even know the answer. Another guy came and helped me with no problem—he deserves a raise lol. This location does not collect Wi-Fi routers; only one location does, and that's Verizon at 2644 NY-32, New Windsor, NY 12553. Overall, despite the wait, the service was helpful once I got the right person. 3 stars.
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April 2024 by Phillip “iamlegend” Rosa
The people who work there aren't the nicest people and the machine to pay your bills doesn't work as much and the prices are high as hell wow smfh.... People u gotta do better!!!!!
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January 2024 by RRH
June helped me out with some issues my phone was having, she's the best!
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January 2024 by Rebecca H.
June helped me out with some issues my phone was having, she's the best!
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January 2024 by Joseph Milisci
This Location and the manager AJ provided me excellent customer support for mistakes from APPLE. Thanx again AJ
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November 2023 by Nancy D.
I bought a new phone yesterday at the Newburgh Verizon store on rt 300. The sales rep/tech who assisted me, Greg, was unfriendly, uncommunicative/spoke in monosyllables, and not considerate of my comfort. In fact he made me feel quite uncomfortable. He sent me home without my new phone activated. I had to return to the store, which was quite inconvenient, and was helped by Laura. Laura was extremely helpful and completed the work that should have been completed by Greg. Laura was a 5-star employee and the only reason I didn't give one star. N from Newburgh
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October 2023 by Q D
This Verizon store needs to work on its customer service skills, which is much more than selling new phones and plans. It took two trips, texts messages and a couple of hours to fix the issues that never should have occurred to begin with. Verizon associates act as if they’re doing you a favor. Well thanks Verizon !!
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October 2023 by Ashley Strack
Went into verizon this morning for help with an order I had originally placed on september 15th which then had to be reprocessed online this month. Customer service over the phone has been no help to me and I went into the store looking for assistance. Fran and Matt were such a pleasure to work with and helped me figure out the mess with my order on Verizon’s end. Cannot thank them enough they were both so attentive and friendly and resolved the issue!!
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October 2023 by Kyle Villano
The customer service at this store is absolutely terrible. I went to pick up an order as I have done before at this location with no issues. However, this time the manager refused to give me my order because my name was “not listed”. She then proceeded to walk around the store helping to others with my order in hand. When I finally figured out the issue (with no help from her) she just handed me my order and didn’t even check my ID (another step she claimed was apart of the pickup process). She decided to just pick and choose which steps of the process she wanted to follow. I will NEVER use this Verizon store again.
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September 2023 by Jr “Pedal Foot Auto” King
I visited this location and an store associate insured me that they were ordering a warranty replacement phone to be mailed to my residence. 5 days past and I did not receive the order. I returned to the store and spoke to a manager and they said that there must have been an error and there was no order in the system. They then inspected my phone again as they did five days earlier and said it now did not qualify for a free warranty replacement. I wasted 3+ hours on what was terrible customer service in store as well as on the phone. In store Management had a lack of consideration on what they called “An accident or Mistake” and for what it is like to have poor service take 3+ hours away from someone’s personal & business time. I wish I was told from the beginning if I did not qualify for a warranty replacement. T-Mobile here I come with 4 lines and 25 years of Verizon loyalty lost in three poor efforts at good service.
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September 2023 by jessica Tompkins
I went into the store to inquire about the iPhone 15 and explain some issues I’m having with my current phone. The staff at this location was as extremely unwelcoming.I have been told that they were rude at this store, but I didn’t believe it until I experienced myself. I will continue to go to the New Windsor location because the customer service is much better.
