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December 2023 by Alijah Rubang
Very helpful staff
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November 2023 by viv
I went to store #3321 in Newburgh, NY on 10/25/23 between 2-2:30 p.m. and I was the only customer. There was one male and one female working there at the time. I went to checkout and the male employee between 25-35 years old told me I cannot check out without giving him my phone number. He stated the register will not open unless he enters a telephone number. I refused, I was paying cash and I am not a Sally member and I do not want to become a member. He did not ask if I was a member he just wanted a phone number, I guess for marketing purposes. I refused again, we stood there for several minutes and then he finally opened the register without any problem. I gave him the money I received my change and receipt and I left the store. I tried contacting their customer service via phone but I reached someone in the Philippines. I will never go back to this store or any other Sally Beauty store. They have the worst employees, like ex-cons or hoodlums working there. Not all of their employees but some of them are shady. I won't be back, also I plan to contact their corporate office by email since they do not answer the telephone.
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February 2021 by Keila Pineda
First and foremost I would like to clearly say that the employees are helpful and this was my first time going to this Sally’s. I went in for something that I later realized was not what I needed. I went back to exchange and unfortunately they didn’t have what I needed in that brand so one of the girls showed me something else .. which I thought would work but didn’t. So I came back to get a refund and wait until they had a shipment of what I needed. The ladies weren’t able to give me my full refund because the system didn’t allow it being that I did an exchange before I asked for a refund. What kinda con ish! Is that ?!! I was super upset because they basically was trying to take my money and only give me the small amount of what I made and basically pocket the rest! So I had to leave with the wrong thing because i didn’t want to give Sally’s the satisfaction of keeping my money without a me actually purchasing something ! Smh ridiculous!!!!
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November 2020 by Doc Shelley B. Love
The employees are knowledgeable, friendly and more efficient than in the other Sally Offices. They are also more than patient answering and advising customers rather than merely just selling any product!! They are to be highly commended!! Shelley Love