-
March 2024 by Deanna M
Scam artists!!! Do not bring your car there because they won’t give it back!
-
November 2023 by Amanda Rodriguez
Johnny Nelson did an amazing job with fixing my car. He is polite and professional he gets 10stars if I could..... However the women in the office are the nastiest people I have ever encountered. I paid quite some money on 10/4/2023 for my car to be fixed and the and the payment never processed. By Monday morning the money was back in my account I called and advised that I would be dropping the cash off bc they were having issues with their credit card machine. The woman said No let me call them and I will call you back by the end of the day if the machine isn't fixed so you can drop the money off. This woman decides after 2 weeks to process my card information. Never calling never informing me of this large transaction. I am beyond disappointed in their lack of communication and professionalism. I get out of work late so they're not open when I leave work. Which is why I made the arrangement to drop it off during business hours. She never called. It's disrespectful and her response was absolutely rude when I called them. Customer service is everything and these women in that office do not have the capability of being nice.
-
October 2023 by L C.
We had a flat tire in Newburgh NY & AAA sent Peter Floor from Pat's Towing. The driver was my 80 year old aunt. Peter was considerate, timely & professional. He gave us a great recommendation for the new tires we needed as our spare was simply a donut. He looked out for us not to drive too far, as we originally had a different location in mind. We highly recommend him for your towing needs & thank him for his help!
-
August 2023 by Keith c
BEWARE!! Major scam artists and crooks with a license to steal.Towed my vehicle and said it was blocking a handicap ramp when it was just a sidewalk with no handicap markings whatsoever. And the lady on the phone is extremely rude and doesnt even answer the phone " pats towing".This is a shady operation that needs to get shutdown!
-
August 2023 by Robert Potter
Front desk personnel is extremely rude and has no customer service professionalism, on top of through the roof rates and horrible service I highly DO NOT RECCOMEND ...IF I COULD HAVE GIVEN 1/2 OR 0 stars I would have
-
July 2023 by Ed Clancy
Needed a tow, called Pat's and got a fast efficient response with a very reasonable rate. Driver arrived and carefully loaded the car taking all precautions not to cause any scrapes. Would definitely recommend Pat's for their exceptional service.
-
May 2023 by Thareallay
The dispatch women VERONICA is VERY RUDE and did not allow me to speak to the manager. It’s all just run around asking me to go to city court which I already did and that is why I have the release form. ALL THEY WANT IS YOUR MONEY! I REVIEW PLACES IN THE CITY AND THIS BY FAR IS THE WORST AND MOST DISGUSTING CUSTOMER SERVICE EVER! All this even After my car being wrongfully towed by city police. I was able to get proof for the DMV that my vehicle did have insurance and was able to get a release form from the city police with no problem to obtain my vehicle. so i don’t understand why when i call to have my vehicle released it is an issue.
-
April 2023 by Kristina Lejins
SCAM ALERT !! driver rude and disrespectful.. flat out said to pay him to drop it when they were called for unnecessary tow when I have AAA.
-
March 2023 by Christopher Warren
Rude. $500 to get my car back after but was towed unnecessarily. Straight trash. Some sketchy stuff going on there for sure
-
March 2023 by Marian G.
I had an excellent experience with Pats Towing. My car was stuck in the mud on someone's front lawn. (Rain and melting snow had turned the yard into a muddy swamp) And I called AAA and they sent a driver from Pats Towing. He got my car right out of the mud and I was very happy. He was polite, efficient and helpful.
-
December 2022 by Charlene T
If I could give them no star, I would. We were told that our vehicle was towed to the ******** lot. We called on Sunday 12/4 and they told us the vehicle was not there. On Monday, we went to the ****** lot. No one was even there, so we called the number and left a message, but no one called back. On Tuesday, we went to the ********** lot. The very nice gentleman there told us the car was in ********. We called ******** again, they said the car was there but we would have to bring the owner with ID to get the vehicle out of impound. We drove 40 miles to pick her up and they never even asked for her ID! They charged us just under $800 CASH. I told them that we called on Sunday and were told the car was not there. They said we did not call, but I have proof that we did. When we got home a few hours after paying the inflated bill, the car still was not delivered. I called ******** and spoke with the manager. I asked for the owner's name and phone number, but she would not give it to me. She hung up on me. I called several more times to get the owner's name but she refused to tell me, kept me on hold for almost an hour and hung up on me again. I had to go down with the police before they would put the car on the truck to deliver it, which was only 6 miles away. They mocked me the whole time I was there, they are a rude, nasty staff. From the other reviews, I doubt the owner will even care. Why haven't the local officials stopped this obvious abuse of their citizens? The BBB site has their phone number listed incorrectly
-
December 2022 by Charlene T.
If I could give them no star, I would. We were told that our vehicle was towed to the Newburgh lot. We called on Sunday 12/4 and they told us the vehicle was not there. On Monday, we went to the Walden lot. No one was even there, so we called the number and left a message, but no one called back. On Tuesday, we went to the Middletown lot. The very nice gentleman there told us the car was in Newburgh. We called Newburgh again, they said the car was there but we would have to bring the owner with ID to get the vehicle out of impound. We drove 40 miles to pick her up and they never even asked for her ID! They charged us just under $800 CASH. I told them that we called on Sunday and were told the car was not there. They said we did not call, but I have proof that we did. When we got home a few hours after paying the inflated bill, the car still was not delivered. I called Newburgh and spoke with the manager. I asked for the owner's name and phone number, but she would not give it to me. She hung up on me. I called several more times to get the owner's name but she refused to tell me, kept me on hold for almost an hour and hung up on me again. I had to go down with the police before they would put the car on the truck to deliver it, which was only 6 miles away. They mocked me the whole time I was there, they are a rude, nasty staff. From the other reviews, I doubt the owner will even care. Why haven't the local officials stopped this obvious abuse of their citizens?
-
December 2022 by Stephen Ryder
SCAM ALERT: DO NOT call these liars and ripoff artists for ANY reason! They will lie and cheat you! They will charge you amounts of money you could never even IMAGINE - and they will hold your car hostage while they bleed you dry. Read all the other reviews! STAY AWAY! You've been warned...
-
October 2022 by Awilda S.
I've never written a review but I felt compelled to do so. These people are horrible! The receptionist is so nasty and rude. They will lock up their office and pretend they are not there when someone else shows up to tow your vehicle. They get paid $75 each day they store your car so they try to keep it as long as possible. I paid by credit card over the phone for the initial tow but the next day when I tried to pay for the additional day of storage I was told they only take cash because they don't have a credit card machine, again making it difficult to get your car. Liars!!!
-
October 2022 by Jean Nebel
I was in Rockaway NJ and my car wouldn't move forward or backwards to drive home they sent Mike to get me and my cat Oscar. He was awesome with everything from getting my car on flatbed to driving us safely to our destination over an hour away. Great conversation too. I definitely will use them again!! Thank you Mike and congratulations on your new baby girl.
