-
November 2023 by james shooman
Had a wonderful experience the other day, Salesperson Joey was super informative and took the time to answer all my questions. Would totally recommend starting here if you're looking to purchase a vehicle.
-
November 2023 by Moose
Great experience purchasing a Honda from suzette, she was professional and no pushy sales tactics Thanks again Morehead Honda
-
November 2023 by Audrey Mossl
Great place to go if you like wasting your valuable time. I made a 10am appointment for oil change and inspection and asked them to add air to my tires since the pressure was low and the light was on. I made arrangements for someone to come pick me up. Came back at noon after not hearing anything and was told my car wasn't done yet, they said it was "next in line" and wanted to know if I could wait an hour and 15 minutes for them to finish. I said absolutely not as they've already had my car for TWO HOURS and nothing was done. The service advisor never apologized and gave me attitude when he gave me my keys back. You'd think the manager would have reached out since it was obvious I wasn't happy with the absolute lack of customer service. What's the point of having an appointment if they don't adhere to the appointment time? I'll be taking my business to a local mechanic instead.
-
November 2023 by Sharelle Jones
From beginning to end Morehead Honda provided extraordinary service. This could not be done without the help of Eric one of the team members. He is a phenomenal person who values his customers and keep them abreast on everything that is going on step by step. I appreciate the service and would recommend this Honda dealership.
-
November 2023 by Silkyslim Jmj
This used to be a nice location to visit but after renovation the service area is outside of the building in a cramped vestibule very uncomforting. There seems to be a major communication issue when ordering parts for a scheduled repair as in NO communication at all.I ordered a part for my vehicle and wss told i would be notified it never came in only to find out when I inquired (3weeks had passed)that's its on backorder with no expected delivery date. If you dealing with this dealership don't pay up front for your parts, if you do get confirmation the part is in stock with a expected delivery date. I paid upfront and was able to get a refund from the manager after insisting but I can see them taking advantage of other customers who don't do their due diligence.
-
October 2023 by Denise Rios
Terrible service department!!! Where’s the owner? I’m sure he doesn’t know the horrible staff that he has working for him which is going to ruin his company. I know when the original owner was alive, this place ran beautifully. I had an appointment for today and I waited 5 hours for a NYS Inspection ?? not the first time either. I’m not coming back here ever again. You just lost a 35 year customer.
-
September 2023 by CherylLuvsJesus
I wish I could give it a No star rating!! I visited this dealership on 7/17/2023 looking to buy a CRV and saw one on the lot that peaked my interest. I walked into the showroom with the hopes of getting assistance. A fellow at his desk to the left when you walk said nothing just looked at me. A young lady at her desk to right did the same. I walk in a little further and I was greeted by the 2 employees at the welcome..however out of 5 employees who were not doing anything didn’t bother to ask if I needed help. I guess no one was there to sell cars. Oh well your loss my gain bc looking at these other reviews God blocked me from giving my $$ to this establishment.EDITED UPDATE: Today is 9/7/23 I picked up my 2024 CRV from HONDA of Nanuet in Rockland yesterday! Beautiful vehicle and excellent customer service there as well!
-
September 2023 by Kip Barber
Very fast & professional oil change/ service. Great sales staff who answered all questions knowledgeably! A+++++
-
September 2023 by Tiffany D
They don’t answer the phone, they don’t call back, you can’t make appointments online. I show up as a walk-in and then they say I need an appointment. This is ridiculous, how am I supposed to make an appointment?!
-
September 2023 by Diane Sayres
I went with my son who was purchasing a brand new car for the first time - Frank and Laura and the rest of the staff were so welcoming and friendly from the minute we walked in the door. they made us feel right at home. My son test drove a car, but he was also interested in checking into a Toyota, and Frank did not try to pressure him at all with the sale. We walked into Toyota and that was a totally opposite experience so we left and went back to Morehead. My son purchased his car here and everyone was so awesome and helpful throughout the process.
-
September 2023 by Amanda Camilleri
I’m sure this company as it’s good days and great employees, but my sister, who owns a CRV Honda, has had negative experiences these two Saturdays she brought it in. That Saturday staff needs to change its attitude.A month ago, my sister brought her car in to get the start engine button fixed. It was never fixed…So, she brought in today with the same issue and for maintenance check and oil change. First the people confessed that they never fixed the start engine button, which they failed to do a month ago. Second, they had the audacity to call my sister and complain to her for failing to do their job. They failed to look over the service sheet and notes before parking the car in the lot, but instead of holding themselves accountable, they blame my sister.In short, they fail to complete the jobs and tasks that they confirm will be completed with the customer. So, get your act together Morehead Honda.
-
August 2023 by Nilsa P.
Extremely disappointed! I couldn't even get a return call to set up an appointment to have my car serviced. I left 2 messages and didn't hear back from them. Since the purchases of my vehicle, I had always taken it to Morehead for service. I needed new brakes, rotors, etc. I had to take it somewhere else.
-
August 2023 by Cori Flo
Absolutely horrible service to book an appt. For WEEKS I’ve tried to make an appt for my daughters car. I’ll be put on hold and then disconnected several times. This is for both locations. UNACCEPTABLE SERVICE. Do better Honda!!!
-
August 2023 by Nicholas Mittleman
Nothing but problems with this dealership. Asked to speak to the GM about issues pushed off when I requested to see him. Take your money to another Honda dealership that will work with you. Sorry I ever went here
-
July 2023 by Rita Finn
Made an appointment to have my tire fixed as it has a nail in it. They told me I made an appointment to have air put in the tire because there's no technicians working who can help me. An appointment.... for air. They're all clueless here, go literally anywhere else.
