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August 2023 by James R.
Just wanted my ring re-sized. I received personal, respectful service and my ring - now a month after picking it up - not only fits better, but still looks better than when it was new. I post this with my gratitude.
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August 2023 by John Wood
Sometimes it's the small details that really reveal the character of a family business like this.I've brought a bunch of nuisance, un-profitable repairs to Tom and Kim over the past few years since moving up from the city. Normally I would expect visible irritation at being asked to fix things that aren't worthwhile for the business, but not only were they gracious and accommodating, they were in the most genuine way.A few days ago I brought two watches for repair. One of them Seiko not a year earlier fixed and charged me $160. They refused to honor their OWN repair a year later, so I brought it to Tom.I was floored when I picked up the two watches. He told me the total was $10.00.It's not so much about the money (which of course, is amazing), it's the kindness, promptness, and consideration they gave me, despite my never having purchased say, an engagement ring.I really like them both, and love their business. A lot of businesses could take a course from these business owners.Thank you both if you read this. I'm extremely appreciative of your skill and consideration.
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September 2022 by L W
An absolute pleasure to do business with! I had an heirloom diamond solitaire ring that I wanted to update and Mr. Kavanaugh made the process extremely easy. He was able to get the exact setting I was looking for very quickly and set the old ring with a gemstone for me at the same time. Even with the extra ring I came in under my budget, both rings were completed very quickly and the work was high quality. I sincerely cannot say enough about this business, my “go-to” jeweler from now on!
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September 2022 by Julian Flowers
Super kind, reliable, quick, thoughtful. I’ve had a few repairs and changes needed on jewelers and tested out several places in the area. This is by far my favorite. Thanks!!
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December 2021 by BuffeyMaria Favata
Wonderful service! They fixed a silver ring and it is beautiful.
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October 2021 by Angela Oakley
Impeccable customer service, a lovely selection of jewelry, a great store. These are my new go-to jewelers to buy timeless pieces. I highly recommend.
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July 2021 by JoAnn Pearl Hansen
I have been going to Kavanaughs for years! Tom and Kim are the best!
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May 2021 by Kathy Rios
This place is a rare gem! We moved to FLorida last year and It makes me appreciate the personalized customer service I have received from Tom and Kim for 20 years. I will be back soon and it’s on my list to come in. It’s always a pleasure working with the Kavanaugh family! Thank you!
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April 2021 by Andrew Russell
Tommy and Kim are very kind and always generous with their time. They patiently answer any questions you may have and perform repair work immediately. Their style of personal attention is what makes their store special.
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February 2021 by Jennifer Brady
This is my first negative review ever and I honestly feel bad writing it but I'm just so upset. I live locally to this Jeweler and when my husband offered to redo my wedding band for my 40th birthday I was so excited and went to the closest one to me. I saw Tom and explained I wanted a very custom piece and asked if they did custom orders, I was told yes. He took my ring to measure the diamond and I showed him pictures of a silver CZ ring that I wanted created in platinum with diamonds. It also had to be adjusted as my center stone is rectangular and the picture was circular. I pointed that out. I wanted it custom configured to my stone. He asked me to email him pictures. He also suggested I purchase the CZ ring because it would be easier to make a mold of it and work from that. The ring wasn't too expensive but was $125 which I didn't really want to do for no reason if I didn't have to, just a waste of money so I told him I would send pictures and I emailed him right from the store! The first time I emailed him I got an undelivered notice, my fault, I had a spelling error in his email address. I spoke to him the next day and confirmed the correct one. I sent him another email and he said he would start working on it as soon as he got it......called 2 days later and he said he thought I was stopping in because he never got an email. This time I knew I sent it to the correct place for sure and I got no return notice so I figured he was just busy and I once again confirmed the email address and sent him an additional email with pictures attached..... I asked him to please email me back that he received them and he said he would and if not he would call he also said he would go on the website that I found my pictures on himself. Well no call no email....3 days later I stop in with my husband pictures in hand and the first thig he says is he never got my emails...ok I'm thinking that's BS but whatever I'm here now with my pictures so I just want to get to designing. He looks at my pictures and says he would really like to actual ring to see. OK fine I buy it, I will give it to my daughter to wear. Well I go in today with the ring for him and as soon as he sees it he says it wont fit my stone because the ring has a round stone and my stone is rectangular!!!! HE knew that. Plus what jeweler cant create a fitting to switch a center stone?? That I figured was the easy part! He got really frustrated and said it was too custom but he would get a price and see. Then I asked to upgrade the size of the diamonds in the halo around the center piece and that was the kiss of death I guess. He said he didn't WANT to do it. I took my ring and left. Now after wasting my time sending emails and buying a ring I don't need, he doesn't want my business. I'm honestly extremely disappointed and can't help wonder if he didn't take me seriously because of the way I was dressed. I own horses and often go out in sweat pants and sweat shirts with my hair pulled into a crazy ponytail when I'm not in my work clothes. Very unassuming but I'm just not the flashy type, maybe it had nothing to do with that, maybe that's why he never found the time for my project. Either way I will absolutely NEVER be going to him again.Update: After leaving this jeweler I was so upset that I was expecting way too much and would not be able to find a jeweler to do what I was hoping. I was totally wrong! Went to Cowans's Jewlers in New Windsor and they are amazing! Jeff literally took 2 hours going over every detail to design my perfect ring. They do CUSTOM! Jeff also went through ways to keep cost down and my ring beautiful. I can't wait to see it!
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October 2020 by Leeanne Minieri
They were phenomenal so nice accommodating and try’s their best to keep their prices down on great quality jelewry. I would highly recommend them
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June 2020 by Jacque Huff
Had to have my wedding ring cut off
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May 2020 by Kimberly Garrison-Butler
Tom & Kim Kavanagh are honest and caring. They carry the nicest Jewelry in the area..actually the nicest jewelry I've seen anywhere.
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February 2020 by Elexus Fulton
I've passed this place countless times to and from work never once thought about stopping. Last year I was doing some Christmas shopping and decided to go in a take a peek. I found a gorgeous watch for my brother that almost is a complete replica of my grandfathers watch whom passed away March 2019. I purchased and had it engraved with my brothers initials. Once he got the watch he said this looks like grandpa's watch and I almost broke into tears because that's exactly what I wanted him to realize.... when you have a small family the little things matter. I love this place. They made my Christmas 2019. ❤
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January 2020 by Julian F.
Super friendly place. Have been to a couple jewelers looking for an honest place I can rely on. This is it! They know how to keep things simple and sweet.
