-
February 2024 by Sean Jackson
I had an incredibly positive experience with Enterprise Rent-A-Car in Newburgh, NY, and I'm eager to share my commendation for their outstanding service and support. Just over a year ago, while on a short road trip from NYC to Montreal with my family, we were involved in an accident on the Taconic Parkway near Poughkeepsie that rendered our car undriveable. With seven people and a significant amount of luggage, we urgently needed a rental car, preferably a large SUV or minivan, to continue our journey.Despite contacting nearly 20 Enterprise locations near Poughkeepsie, we were disheartened to find that none of them had a suitable vehicle available given that it was Veterans Day weekend. However, our fortunes changed when we reached out to Enterprise in Newburgh and connected with the manager, Devon. To our relief, Devon informed us that they had the perfect vehicle for our needs—a Ford Expedition.Upon arriving at the Newburgh location, Devon greeted us warmly and efficiently facilitated the rental process. He demonstrated a high level of professionalism and expertise, carefully explaining all the terms and coverage options associated with our rental agreement through Geico. Devon's pleasant demeanor and informative guidance alleviated our stress and uncertainties, allowing us to focus on completing our road trip without further interruption.Thanks to Devon's exceptional assistance and the availability of the Ford Expedition, we were able to swiftly resume our journey and make cherished memories with our family.
-
February 2024 by Leigh W
I reserved a standard (because I needed to use a debit card) 7 passenger vehicle months in advance just to receive a call on the day of, yes, the day of smh, to tell me said vehicle wasn’t available but they could put me in a premium 7 passenger but I would need to use a credit card. The whole point of a reservation is to make sure the said vehicle is available. Terrible experience.
-
February 2024 by JoyBee B
Had a great experience at this Enterprise. The customer service was very good. He explained everything in detailed, simple (but not dumb) terms, and surprisingly fast and efficient. When I brought the car back, someone came outside without me even asking and check me out in about five minutes. They also are probably one of the cheapest car rentals in our area. I will definitely be going back if I need a rental.
-
February 2024 by Garth Green
These guys went the extra mile for me. I needed to be picked up and though I was a bit beyond their allocated distance, they made it happen (in a snowstorm at that). Every time I called for information everyone was very friendly and courteous. I highly recommend this team to serve all your rental needs.
-
February 2024 by Jennifer Lappe
Everyone at this location was so nice, helpful and accommodating, not to mention they have a great vehicle selection. I will definitely rent from them for all future needs!!
-
February 2024 by Tony Christensen
Excellent staff. Highly helpful.
-
February 2024 by Nikia Hurlock
I had a great experience.
-
February 2024 by LuigiNY1
Very friendly and knowledgeable staff. Whole process was seemless and very easy.
-
February 2024 by Cherilyn Browne
They offered me a van, no and I had to have $1000.00, or more on my card to make the transaction.
-
January 2024 by Kelvin Alejo
First thing I was excited about enterprise is was the customer service from the beginning to the end, thank you
-
January 2024 by Lola O
Great customer service. Attention to detail regarding rental needs. Thank you for your service.
-
January 2024 by Eduardo Ortiz
Always treated promptly and respectfully from the moment you walk in. Felix is very professional and personable. In his absence, the day we dropped off the rental, we were treated the same! They walk you every step of the way with excellent communication. Hard to come by these days.
-
January 2024 by Wendy Mejia Ochoa
I walked in on a Tuesday morning and everyone was so nice! It feels amazing to walk in and be greeted with a Good Morning! and a smile. I would 100% recommend this location. Emily and all staff were sweet and really helped me out when I brought back the vehicle.
-
January 2024 by jessica callanan
Best customer service at the Newburgh location. They are quick, efficient, and reliable
-
January 2024 by Gregory Rostran
Devin and company are always pleasant! Its always nice to feel valued as a customer.