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March 2024 by David Kratochwil
We've been a loyal customer for over 20 years, and never had a problem. But for some reason over the last year there billing system fell apart. The same day we get our bill in the mail they're calling to tell us we're a month past due. We're very prompt on paying our bills on time, and are totally disappointed in the harassment every billing period we're done with your company, and will share our experience!!!!David & Roberta Kratochwil
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February 2024 by Maya Parmeter
We’ve been using Depew for about 2 years now. The staff is friendly and professional and when we need our tanks filled they come right away. I appreciate their efforts and highly recommend them for your propane needs!
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February 2024 by Kris Roberts
Service tech Chris was the best. He was just a good person as well as a great tech. Thank you!!
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February 2024 by Michelle Weston
We’ve bern doing business with Depew for years and last year spent 5k on a new oil tank and lines etc. hasn’t worked right since. I just called and woman who answered was very rude and refused to take my appointment to fix. YOU ARE ABSOLUTELY CRAZY TO DO BUSINESS WITH THIS COMPANY!
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January 2024 by Marlo Jones
I can’t recommend Depew enough …fatos came out personally and gave us a great deal .. getting us all setup for the winter months … thanks Depew … we will be warm and cozy at home now
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January 2024 by Samantha A
Getting set up with Propane was so easy and comfortable thanks to Fatos. After being with different companies we finally found someone we can trust!
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January 2024 by Alexis Lazaro
I am so thankful for the employees at Depew! I had just moved before Xmas and had no stove to make Xmas dinner. I called Depew and spoke to Jen. I explained my situation and she made sure that the gas lines were installed and my stove was hooked up 2 days after I inquired about needing propane lines ran to my stove. Aj is the one that installed them. He was very pleasurable and went above and beyond to explain things to us. Affordable and 100 percent recommended!
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January 2024 by Brandon Munford
Very pleased with service from Depew Oil. Glenn and Julio did an excellent job and working with Jen in office has been a great pleasure
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January 2024 by Dianna G.
I never do negative ratings for a business, I usually just move on. However today I must say that we were almost the victim of extorsion from DePew. This is hopefully a one time event and that it does not actually happen to others. I haven't had such bad and nasty over the phone customer service in a very long time. I am always an advocate for people I do business with even if I hear something not so great because I believe in giving the benefit of the doubt. Not this time. I cannot close my eyes to extortion and such awful customer service. You would think that someone that cares about the company would call to maybe do damage control, but that did not happen either. I guess when a company gets to a certain size, they don't actually care about their customers, just their own bank account. Today's event ended in us parting ways. 2024 is a year that I don't get taken advantage of.
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December 2023 by Meg D.
We awoke to no heat this morning and called Depew about 9 AM. Carolyn answered and scheduled sometime to come out. By 11 AM Eric had arrived and spent a lot of time troubleshooting. He determined it was the igniter - replaced it and we are back in action! Thank you!
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December 2023 by Stephen P
I have an oil heat system and Depews Dont be fuelish plan that I renewed last spring. I had a regular cleaning performed this week and got an added invoice for fuel surcharge and environmental disposal fee that added to ****. This is a first for me since I have been using depew for the last 10+ years. I paid The invoice but am extremely disappointed that they would be so *****. Cleanings have always been covered and I was never billed for the disposal of an old filter and to boot fuel prices are less now than they were in the spring so the added fuel surcharge is a form of extortion.I am seriously considering changing service providers in the future.
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November 2023 by Omar Aena
Jen & Fatos were super helpful in getting me set up with my 120 gallon Propane Tank for my RV. Highly recommend working with them.
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November 2023 by Joe Santacroce
It is difficult to like or rate an Oil Company during these times as we've seen the price of oil get to rediculous levels. I've been able to work with DE through these difficult times and because of this I would recommend them to family and friends. I'd especially like to thank the team there for their quick response and support, particularly when the furnace went at my dad's house and needed replacement. They assessed and estimated the replacement and within a couple days a new furnace was installed. The guys came, did the job, removed the old, installed the new, tested and cleaned everything up.The office staff is also great to work with. But I'd like to make note that Jen S. in the office has continually gone above and beyond with helping to keep multiple accounts managed for the last couple years. It has been a pleasure to work with her. She is an asset to DE.
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November 2023 by Victor Santiago
I was working with Fatos from Depew and he went above and beyond to accommodate me with our oil service and boiler service plan. He listened to my concerns, but took my financial budget into consideration and worked out a deal that benefited both parties. I would recommend Depew Energy to anyone that asks for a recommendation. Ask for Fatos Kaba and experience the professionalism that made me a believer in Depew.
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November 2023 by Miguel Lopez, Jr.
Glenn, Julio and Ryan were excellent!!! Very efficient and explained everything to me in terms I understood. Highly recommend