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November 2023 by Juan M
Huge fan of BJs. Still need to shop around for better pricing on certain things, but most of the time, the best price is found here. Glad they opened one up in this area.
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November 2023 by Jay Owens
Customer Service “stinks” worst on planet earth. I waited an hour for a simple return on line.This is not my first time completely a return the wait was just as long. I think they discourage their customers indirectly not to visit customer service.
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November 2023 by Amanda E
Store is clean,most if the stuff we buy are in stock. The only annoyance is the sells people that do not work for bjs stop you to try to buy their products. No thanks we keep walking
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November 2023 by Jay E.
Customer Service "stinks" worst on planet earth.I waited an hour for a simple return on line.This is not my first time completely a return the wait was just as long. I think they discourage their customers indirectly not to visit customer service.
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November 2023 by Jumal “Lunchbox” Campbell
BJ's is great they just need to be more consistent with selection. Sam's club has a better selection. The biggest difference is BJ's does cold cuts
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October 2023 by Denise H.
Tried calling the help desk to get assistance in setting up a digital app for use in getting a free turkey. It was useless - I was hung up on 4 times and never got a rep to help me. You need better customer service
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October 2023 by W K.
So many issues with this location. I noticed many items out of stock on multiple occasions (meat always in stockroom, not out) then the came more issues. Unable to buy items that say in stock or problems with pickup, missing items from my order. I answered the surveys but they do nothing about it. My latest order I noticed a bag of paper plates looked small and opened so I counted them- this was the 2nd time so I counted this time! Sure enough over 60 plates missing from package of 154! Plate stealing- really?! Then I noticed the meat was about to expire in 3 days. You can easily buy meat and dairy in the store with over a week to go before expiration date. Then I noticed meat packaging all sticky and container of half and half was puffy- why? Same thing happened last trip with Panera soup, one container was bad. Are they also not putting it in the fridge? Employees basically apologize for the screwed up store every time they deliver to the car before I've said a word which is concerning. I don't live nearby to return all of the items so I contacted online chat, took 3x but finally they said they'll put in for a refund so we'll see. FYI don't ever store your cc on the site or select auto renew. I had to get manual refunds several times because they upgraded my membership w/o my permission and charged me. If you order and pick up make sure you count items, check dates and check your receipt!
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October 2023 by Mike G.
Would be nice if they just changed their name to "We Only Sell Wellsley Farms" since they are slowly swapping out all brand names for that.If the welsley farms products were any good I wouldn't mind but they're not, you need 2 of the paper plates to compare to one Dixie plate, they seem to have dropped Glad garbage bags for their own and put out a coupon for Glad only to put up a sign saying "Use the glad coupon and save more on these", last I checked that's a classic bait and switch.
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September 2023 by Rebeka Martinez
I am 39 weeks prego so I am not walking around such a big store right? Ok, so when I get into the store, I realized they had those electric carts. I have never used them and it was me and my 3yr old trying 2 get it 2 work. A store associate was quick to come and assist me to get me going. (Had to unplug it first) smh lol. He was beyond nice. After my cruise around the store for all I needed, I went 2 self-checkout. (My son loves to help) but there was a gentleman who apparently loves to help also... or he just likes his job lol either way, he scanned all my items 4 me while still allowing my son 2 feel like he was helping. That was beautiful! And as I'm on my way out the door, I stop to grab a box to put my items in for easy transport into my car... the woman at the front door that is assigned to check off customers receipts for leaving the store, saw my little struggle. I grabbed 1 big box for all my items (I wasn't thinking) but she was! She tenderly said "if this is too heavy for me to lift...." then looked at my huge belly. I laughed and said ok let's get 2 small boxes then. She rearranged all my items to fit perfectly into the 2 boxes and informed me I can take the electric cart out to the parking lot. I was so relieved I didn't have to carry them... although I could if just grabbed a cart. But you get the point.My experience at this store was like no other! I am so thankful for the BJ's employees... also to their managers and higher-ups for making the work environment so pleasurable that the employees actually enjoy their job. I will recommend this place to others I know for shopping and for employment. I wouldn't mind working here myself!
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August 2023 by J Young
I have been a member of BJ’s for years I am a business owner and I had the worst experience at the BJ’s in Newburgh New York today. I had a cart full of groceries after a long day of running around with my parents who one is in a nursing home and the other home with Covid (both in their 80’s. I shopped for the family brought over $450 worth of groceries went to the cashier and showed them my card on the phone and the cashier and manager would not except it. I explain to him that I had recently change my bag and I didn’t have the card in my bag. my grandchildren (ages 2 & 5) were tired and acting up because it’s around 7 o’clock The manager wouldn’t except it and said I would have to come back after shopping for an hour. I went to the customer service desk. first they couldn’t find my membership in the computer (even though I told the young lady that she could simply look at the card on my phone for the id number) then they found it printed a card. I came back again which now I had to wait in line all over again with the two young children. the manager was not only not compassionate but he was rude. (A real Jerk) I told him that I had just been in their store and Wappingers the yesterday and they excepted my card on my phone. One of the dresses that I bought for my granddaughter did not have a tag on it. He (Lewis) instead of walking back to get the price said “we won’t be able to sell it to you” I said “fine”. (Even though my granddaughter liked it so much she was asking to put it on in the car) I’ve already called the corporate office and I expect a call back from a executive tomorrow. I worked in corporate America. I am a business owner and I feel like they need to go through some type of sensitivity training on being compassionate instead of giving customers a hard time. we are the reason why they have jobs there. I am sure Louis has a wife, a mother some and sisters that if they were in the same situation he would expect someone to treat them differently. We are both minorities (I think he’s Hispanic or Dominican). I’m African American. A lot of times there’s a little racism there too. A employee in the public sector should be able to show compassion to all customers. I have been a member at Sam’s for over 20 years as well. Next time I will be more selective about who I give my business to.
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July 2023 by Michael Ramondo
Been a member now 4yrs always have great selection on just about everything you'll want from clothing to electronics to food staff very friendly and helpful
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July 2023 by Colin Kelly
I usually only have one issue coming to the store after work during rush hour time around 4:35 there's only one worker at the deli I can never get lunch meat every time I go there's like four people in line and it takes over a half hour to get lunch meat now I would grab the lunch meat that's ready to go but you guys have this weird obsession with cutting it so thick and it's only sold by the pound if you guys would make half pounds and cut thinner slices I would grab the meat that's sitting ready to be taken.. but it's always too thick and here I am again not getting lunch meat along with more customers who are complaining it takes too long you guys should hire another worker for Rush Hour
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June 2023 by Felix Robles
Tire installation department is a nightmare, great price but not worth the aggravation.Set up appointment 2 weeks ago , go in for install and they ordered the wrong tires. Set up 2nd appointment for 10:30 am and installer was still working on 9:00 vehicle he did not finish with earlier installation until 12:00 pm, when they started my install.Next the technician tells me the can not do wheel alignment because there there are no other technicians to do job.Now they have scheduled me for a 3rd appointment.My grade is F for failure to live up to their commitment.
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May 2023 by aixamary ruiz
be careful in buying fruit i made a complaint told that i will get a call back and never did. i bought nectarines i took a bite the inside was black, i cut in to all of them they were all spoiled i even sent pictures not even a call.
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April 2023 by Alexander Sharpe
This club has a lot of items, but the Wappingers location carries some unique items unavailable in Newburgh. However, it often saves me from going to Sam's club in Fishkill. But Sam's has some superior frozen products than BJ's. For their prices, I find the club clean enough and mostly organized.
