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September 2024 by Kenneth Walters
2 and half hours after scheduling a 2 pm appointment for a simple oil change and safety inspection. Never got out of there until almost 5 pm I will never recommend or use your dealership for service and or sales again
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August 2024 by Judith Cattaneo
I came in for a oil change and they found that I needed my windshield washer fluid tank repaired--I was given an appointment to fix the windshield washer fluid tank--took it to the repair area, and it was finished right on time.
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August 2024 by Jason Younes
I should have read the reviews before bringing my vehicle in about the service team.
I privately purchased a 2008 Chevy Avalanche and I had trouble diagnosing the air bag light as it was not reading a code, so I felt I had no choice but to bring it to the dealership. The website scheduling and checking in went well enough, at least I thought.
After waiting three days after they said I would be notified in two about my vehicles diagnosis. This was because my phone number was entered incorrectly, fine mistakes happen. Also for some reason my middle name was entered instead of my first. Both of these mistakes made it very difficult to get the status of my vehicle as I didn't have the ticket number on hand. After being transferred multiple times, one service tech was super helpful and got everything squared away. I want to say his name was Ken, but I don't fully recall.
The vehicles diagnosis was a bad wiring harness. Seemed a bit pricy, so I decided to decline the service and do some research on the part and service of it. I inspected the wiring harness, it was quite gross, I also noticed a broken fuse pin in one of the slots which also corresponded to the air bag. Used needle nose plyers and replaced the fuse and fixed the issue, fixed in five minutes and for free.
The over diagnosis comes off as a money grab, while if it was actually looked at instead of just glanced the issue could have been fixed on the spot and I probably would have paid for the fuse to be done.
Its these kinds of practices is why people don't want to bring their cars to dealerships. Your tires need air and you will sell them new tires instead.
Two stars because the diagnosis got me to figure out the correct issue on my own.
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August 2024 by Armon imbriglio
My salesman Zach Hannon went above a beyond to seal the deal on the cars we purchased a 2016 Camaro 2SS COUPE and a 2017 Corvette Grand Sport both in immaculate condition and low mileage. Will definitely do business with him and the dealership in the future.
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August 2024 by Mark Perillo
Great transparent pricing and quick transaction!
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August 2024 by Liz Jones
Everyone was very friendly and the whole process was smooth and efficient!
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August 2024 by Taisha Diaz
This low rating is in regard to the service department, I have made several calls to service a diagnostic in my vehicle. The first time I called, they mentioned they would have a technician give me a call. Never happened ! In addition to this after many numerous calls I was able to get an appointment for my vehicle just to find out the afternoon before the service day, that they have no technicians available on a Friday ! This is after a long arduous wait of over two weeks!! When I returned the call I was told they will call me back to reschedule and I said well I have heard that before and the service manager “says” I know we are short staffed. How is that exemplary customer service. I have over 4 vehicles and my Chevrolet equinox is one of them. Buyers beware do not spend your money on a dealership that has a broken service department. You will certainly regret your purchase.
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August 2024 by Ray Delfi (Teatrograde)
Reading through the reviews I see that it’s no surprise that the service department needs some tightening up (An understatement by all means). I’ll save the readers the full story and just say that the service department is responsible for me receiving collection calls for a Hertz Bill they have not paid. My car was in the shop for 4 months after numerous attempts to get a status on my vehicle I was hit with the run-around. Jennifer Lunham (Service) manager promised they would cover the rental expenses that they schedule and coordinated, but some how I’m now responsible for the bill. I’ve complained to the customer care and they asked Thomas Scalzo to “take care of it” only for him not to read my emails, asked me to explained the whole story again over the phone and to accuse me for leaving my car there for 4 months assuming I was just sitting on my hands.
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August 2024 by Angelica Reyes
My partner and I purchased a 2020 Nissan Sentra SV last year (2023) in October with just 4k miles on it from Unity dealership. In late June of this year, the vehicle was not mechanically sound to drive. We called Unity Chevrolet to get it looked at. Vehicle was dropped off at Unity July 3, 2024. The service department wanted to charge us 188 and some change for it to be diagnosed to only find out that there’s nothing Unity can do since there was an open recall on the vehicle. We were advised to bring it to Nissan to fix the open recall on the tie rod. We didn’t feel like it was fair for the service department to charge us the diagnostic fee just tell us that there was an open recall through Nissan. The manager of the service department was nice enough to give us a discounted rate but still had to charge us since “work was still performed on the vehicle”. We paid the discounted rate of the diagnostic test and made an appointment with Nissan to get the recall work done. Once Nissan attempted to fix the recall issue, we were told that the recall cannot be performed until Unity fixes the steering rack which would still be covered under our service contract. Nissan offered to drive the vehicle over to Unity for us but we had to speak to someone from the service department first to inform them of what’s going on and to verify steering rack was covered under warranty. We waited DAYS for someone at the service department to return our calls. We don’t have the time to constantly call back or make sure Unity is doing their job as we have busy schedules and have our own jobs to do. After not getting any calls from Unity, I called once again and they wanted to do a call back. I explained to whomever I was speaking to that I was not hanging up until I spoke to the general manager. Tom has been helpful. He arranged for the vehicle to be worked on as the steering rack is covered under our service contract. Tom explained that the car is going to be worked on for quite sometime. We’ve been without a vehicle since July 3, 2024 and it’s now July 29th. We’ve requested a loaner vehicle and was told there wasn’t anything they can do to help us with that matter as there were no loaner vehicles available to us. After calling General Motors Affairs, they’ve explained that we could’ve had a rental through our insurance and could possibly get refunded for the money being shelled out for the rental. As we discussed plans of getting a rental we were finally told that the car’s steering rack was performed and that the car will be dropped off at Nissan for them to fix the tie rod but we’d have to pay 200.00 for a deductible on the warranty after Unity performed the work and sold us the service contract. We had to fight tooth and nail for them to not charge us this unprecedented 200.00 warranty deductible. Nissan said it shouldn’t take long as they had the parts already and labor just needed to be performed. Nissan called this past Saturday to inform us that Unity did not reprogram the steering rack and that Nissan took care of it for us and decided not to charge us after all we’ve been through with Unity. There’s now a new diagnosis that an ABS sensor is going off in the vehicle. Nissan has the part and is willing to do the work but our warranty is with Unity and we do not want to pay out of pocket for something that could be under warranty. This entire experience with Unity and their service department has been nothing but a complete disaster. I’ve gotten more helpful information and assistance from Nissan more than I ever have from Unity. The thought of having to bring the car back to Unity Service Department to now fix this minuscule sensor issue is absolutely terrifying. Having to overthink about how long the vehicle will be sitting there this time with no open communication or updates when I have a busy personal life or government job to get back and forth to is unfathomable. I would never recommend anyone to ever purchase a vehicle along with the service contract or service department from Unity.
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August 2024 by Anthony Cilibrasi
New purchase truck is missing 1 third row seat belt. Noticed missing after a recall on the seatbelt. Was directed to call chevy to make a claim. Chevy blamed the dealership, and the dealership blamed chevy. Neither helped me. 100k purchase price and denied service for a $30 part.
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August 2024 by Glen Herbert
Dealership was able to promptly get my 2017 Chevy Colorado Z71 ECLB V6 4WD in for Oil Cooler Lines that were Leaking. Plus they were able to fix the Actice Grille Shutters.
The Truck was towed in, Parts were able to be ordered.
The Tech was able to shave so time off the job.
So I got the truck back back on a Friday instead of waiting until the Following Week.
Plus saved some Money
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August 2024 by Kevin New
Please don’t buy from here. I went to look at a truck and the dealer that I spoke with told me the truck I was gunna look at had frame rot and that it was gunna be wholesaled out. So I figured that was cool of him at first. Then months later they have the same truck. Same vin and price and miles. I even have the email from the lady who set the appointment. I asked how they repaired the frame rot but continued to tell me that they never had the truck. I sent them the original email from when I first wanted to look at it and then they couldn’t give me an answer. So whoever goes to look at the blue gmc with 106,000 plus miles on it, it has frame rot so buyer’s beware. It’s a shame that they went to hell now that it’s not Barton anymore. I’m a reasonable guy so there’s no need to lie to me. I attached the picture so whoever looks at this truck will know. VIN1GTV2MEC7GZ124329
Follow up to the reply, no there’s no confusion on my end or any kind of miscommunication. This is what actually happened and what I was actually told by Shane. He was the sales person I spoke to. He sold my wife a jeep at the dodge dealer so when I seen him I thought it’d be an easy transaction to buy a car but unfortunately that wasn’t the case. I was lied to and was lead to believe I could be comfortable in the buying process. I told him about the situation I was in and that my wife had passed away. The dealership isn’t the same since unity took over.
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July 2024 by James Skelly
Service department is terrible. Brought my vehicle in for some warranty work. Found 2 parts that needed to be changed and said they would call when they came in. They never called and I had to follow up a few times to find out my parts were indeed there. Once we got that established, made an appointment on a specific date so their tech that could do the job was available. Dropped the car off at 8AM and around 4PM get a call that they did the oil change but didn't do the warranty work because they couldn't find the parts they ordered. Needless to say I wasn't happy. Picked the vehicle up, paid for the oil change, and they took my information again for someone to call back the next day to schedule service, no callback. Called again the next day to try and schedule again, second day no callback. Tried the service manager and she never picked up and voicemail was full. Done with Unity. Took my vehicle to another dealer down the road to get the work done. Should have done this in the first place because I'm sure it would be done.
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July 2024 by Timothy Murphy
Ken in service was amazing
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July 2024 by MikeKim Simo
Scammmmm. Would not reimburse my deposit because I backed out of a buy.
