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April 2024 by Lina M.
I usually get my new iPhone from the Apple store, but I decided to check out the Verizon store for any new deals or cheaper options this time. After a short wait, Artie assisted me. She explained that I could get more money back for my old phone compared to the Apple store, and that I'd only have to pay $200. However, I later discovered several 'hidden fees' that were not initially explained. There was an extra $50 for an 'installment' and a payment plan spread over 2 years, which I had not agreed to. When I expressed my refusal of the payment plan, Artie insisted that I had agreed to it and claimed that the entire process would need to be redone if I wanted to pay upfront without the plan. A month later, due to work reasons, I decided to switch carriers. Dealing with Verizon customer service was frustrating, and when I contacted Artie again, both on the phone and in person, she was rude and failed to explain the details once more. She also attempted to guilt-trip me, insisting that it was my fault and demanded I contact my lawyer if I was unhappy. I would advise caution when seeking assistance or making purchases at this store.
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July 2023 by mackenzie b.
I was worried entering this small store with one employee, but was so impressed. I was seen in less than 5 minutes despite people being ahead of me and was in and out with a brand new phone in record time. Assif was very patient and helpful in setting up my new phone despite me not knowing any of my passwords and made sure everything was set up properly before I left. Also gave me a 7 day grace period to bring in my old phone for a discount off my new one. Highly recommend.
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March 2023 by Sam M.
SCAM ALERT!! Stay away from this store!!! They will do anything to get your old phone for a "deal" and then when you realize, you paid twice the price!! Trust me those guys might look friendly but they are the worst type of people to do business with!! I DEEPLY REGRET WALK INTO THAT STORE!! I was able to file a claim at BBB and Verizon got in contact with me and they helped reduce my lost, its been almost 6 months and I still have nightmares of this two guys looking at my face with a laugh, after I realized I felt for their scam! If you are planning to get the newest iPhone, do it through the verizon app instead! Or call verizon they wont mess you! If you cant then search for verizon corporate store they are the real verizon! This two guys deserve be in PRISON!!!
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December 2022 by Chris Chung
Ben is the Manager. Sits right by the window. Knowledgeable, confident and goes extra mile. Before we bought the phone my wife (att at that point) had iPhone issues before jumping on a plane. She stopped by and Ben spent time fixing it with a three finger special restart swipe. Didn’t have time to change to Verizon.After about 6 months we stopped by given promotion from Verizon. He gave us red carpet service. Swapped out phones, put a glass cover and ended up making all of us very happy.Also, while we were there multiple neighborhood older folks were walking down the street, waving and just stopping by to say hi.Truly valued part of community and I was impressed that there were still these types of stores in existence.Thanks Ben!
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December 2022 by Erin Murtha
I had an emergency iPhone need and Ben did everything in his power to help me - went above and beyond. Great experience, thanks Ben!
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December 2022 by Aimilios Devetzopoulos
Phenomenal customer service, very knowledgeable staff. I buy all my phones from this location!
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October 2022 by tony
Really great guys Asif and Ben , both helped me out staying later than they had to , and setting up my new phone within 10 minutes
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September 2022 by Elise Frejka
After a VERY frustrating online/phone experience with Verizon Wireless attempting to get delivery of an iPhone 14 Pro Max I ordered on September 9, I walked into my neighborhood authorized Verizon retailer Wireless One/Victra yesterday with my tale of woe. Ben Hanono was patient and helpful all while juggling several customers with appointments and walk-ins. Ben guided me on a resolution and delivered to me the exact phone I wanted! Thank you so much! I will now order my new phones from this store going forward. The personalized customer service wins hands down.
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September 2022 by Ben Sturner
I was blown away by BEN at the store . I lost my phone the night before and went above and beyond to help me. He knew exactly what to do and did it quickly and with care. Also this store opens before all other verizon stores at 9 am so that was helpful. I wish all customer service reps can be as helpful as BEN he can teach a master class.
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June 2022 by Shalisha Alston
I was on my way to metro pcs to get a new phone when I happened to see this store. I was skeptical as I had been with metro pcs for over 10 years. Ben and Azeem, made me feel welcome. They took the time to explain all my options thoroughly and patiently. I ended up signing up with Verizon. Best decision ever.I'm happy with my purchase.
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May 2022 by Frederick E.
I have been dealing with these fellows for several years now. I am in my 90s and a techie moron. They are unbelievably patient and helpful. Thanks to these guys I am comfortable with my iPhone and my iPad. Their shop is 3 o4 blocks from my home. I wish it were closer.
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May 2022 by Bleesy Dee Flores
Thank you so much Sir Ben Hanono! He did a good job on assisting and helping me setting up my account with Verizon. He made it much more easier. And no regrets I came here to have my new phone number setup with him. He was really very informative and helpful of what to do. 5 stars for the service it was really fast setting up what I needed. Thank you!
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April 2022 by Oana M. Negrea
Ben and Azeem did the Magic! I got the best deal for a brand new phone unheard of and set me up transferring all info making the entire process really easy. I have tried to enroll in a better plan for months and I never got a deal like this.A great store I recommend! They have the knowledge and expertise!Thank you guys!
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March 2022 by Aya Adilhan
Ben really provides exceptional service. Ben made it super fast and easy to upgrade my phone from other carriers and made best deals I ever could have Never thought it ll possible have gifts like that . I felt like they cared about my experience. They have a personal approach that I've never seen elsewhere. I'd go back again. Seamless experience. Ben was highly competent and trustworthy. I could tell he had my best interests at heart, and I will always come back to this store if I have any future issues with Verizon. If you reading my review you should and must do business with Ben and this store.
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March 2022 by Thomas Bernhardt-Lanier
Seamless experience. Azeem was highly competent and trustworthy. I could tell he had my best interests at heart, and I will always come back to this store if I have any future issues with Verizon.