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February 2024 by Mimoza Januzi
Easy returns and nice staff always
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January 2024 by u2ishorrible
chronically busy and understaffed. i come here a lot and i spend +90% of the time waiting in line. in fact right now i am bored waiting in line so i am writing this reviewUPDATE - UPS thank you for your reply to my review but it doesn’t solve anything. it’s just words confirming the problem. it’s 3 weeks later and i’m waiting in the UPS line again here. there’s only one guy working. i assume the others are hiding somewhere. i forgot to mention that another problem w this store is that the one guy working always picks up the phone and spends a lot of time dealing w the phone call instead of the people standing in line in front of him. i suggest UPS first attend to the in-person customers before answering phone calls and causing additional delays to people waiting. just because you call the store shouldn’t mean you get to skip the line
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January 2024 by Tyler
Don’t come here if you’re planning on printing. This place is a waste of money and time. They charge you just for using the computer you must use to print. The employees should have expressed this fee and explained this.
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December 2023 by E G
Perfect in every way. Promptly picked up fragile item, professionally wrapped it, double boxed it and shipped it. Arrived next day! All during busy holiday season at a very reasonable price.Very impressive!!!Highly recommended for all your shipping needs.
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December 2023 by George Lu
Jesus at this UPS store store is amazing! Super helpful, saved my butt from needing to make a costly back and forth trip because I forgot something. Jesus went out of his way to help me. I had been procrastinating returning all these boxes, came in rushed and disheveled with 7 boxes and even boxes within boxes, shipping to 3 or 4 destinations, a hot mess of confusing QR codes and printed labels- Jesus patiently helped me through it all and I walked out empty handed, weight off my shoulders. Thank you to this UPS store and Jesus working late at 730pm on a Thursday night before Christmas!I don't know why this place has negative reviews, I have always gotten great service from here!
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December 2023 by scott pilutik
The store operated as a cohesive unit with good camaraderie, despite it being the hectic holiday period. I'd brought a Spectrum receiver to return to Spectrum and didn't realize they needed to scan it, so I'd already packed it. They just took over without grumbling, unpacked, scanned, and got me on my way with the assurance that they'd repack and ship.
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December 2023 by Eli (ThirstyCruz)
Dropped an international high val shipment on a Saturday, 1 person working, waited for 25 mins on line, and now the package is lost. No movement since acceptance scan. Absolutely worst UPS store. First time I used this location and first time ever I had a parcel lost from merely the acceptance scan. Do NOT drop your packages here folks!
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December 2023 by Michael Graham
The poor set up and policies are only outdone by the staff's general apathy (I heard "can't help, try USPS" 3x while I was there for 5 minutes...). They won't courtesy print a pre-purchased label for you; instead, you have to spend $3 minimum to use a computer (up to 5 minutes included, though!) and then $0.45 per copy. Perhaps the additional $3.45 in revenue was worth my never returning?Also, owner, to the extent you're considering replying to this please just... don't.. time would be better spent fixing your operation.
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October 2023 by Jen Rogers
Arguably the least customer-centric UPS store. You’ll wait in line, be told you can’t be helped. I was charged while trying to print one PDF from their computer, it was not intuitive. I couldn’t figure it out and was given no other option except for a shoulder shrug and a “it’s management” excuse. I left without my needed printout.
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October 2023 by Sunny Fu
Brian helped me so much with my almost missing package! He was going above and beyond to help me locate it. His dedication and outstanding customer service truly made a difference. Brian’s patience and commitment were evident as he stayed on the phone with me, exploring every possible solution until the package was found. I am incredibly thankful for his help and am impressed by his unwavering support!
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October 2023 by E B
The absolute worst. If I could give zero stars I would. Staff is rude and unhelpful. All processes are over complicated and they nickel and dime you. I tried to do something on their computer, couldn’t complete the action and had to leave and they still charged me even though I did not do anything. Absolutely horrible. Go to the Staples on 20th and 6th. They are awesome.
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October 2023 by aseel saleh
Just moved to the areas, so I’m just happy to find a place with kind and respectful people. I had the pleasure of having juan help me and he made the process easy. This will definitely be my go to UPS. :)
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October 2023 by Cathy Munzer
The worst costumer service ever! If I could give this place zero stars I would . I went in this morning to make 2 documents to be scanned and emailedAnd my manager called and told me he never received them. When I called the store right 15 minutes ago . Whoever was working was not only rude and unhelpful, he was unprofessional. He said nothing was sent out . At this point I’m furious . I understand mistakes happen but this employee was so unprofessional his response : “There’s nothing I can do and I have to go because I have other customers??? If I ever did that at my job I Would be written Up . I’m going to take this higher upBecause this has put me in a bad position at work. DO NOT TAKE YOUR BUSINESS HERE!! I should have gone to staples in the first place .
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September 2023 by Errol Louis
Tried to schedule Notary services at 3:15 pm but website wouldn’t allow it, saying “we’re ready for you!” Got there 15 min later and was told service is only offered until 1 pm. Waste of time.
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August 2023 by Rachel Vann
After having a really horrible experience at the Centre Street UPS location 2 days ago where the employee was rude and dismissive, my confidence has been restarted thanks to my experience here at the 7th Ave location. Juan was exceptionally friendly and helpful in the service he provided.The staff at Canal street UPS are also excellent, but there is currently no printer as they are under reno, so I have had to outsource other UPS locations when printing is required.
