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December 2023 by Jen R.
Avoid at all costs! The staff was screaming at a customer saying he doesn't pay her and was cursing. Long lines always. Finally get to the front and they refused to tape my box! Heading to fed ex and will avoid in future. Save your time.
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November 2023 by Donald P.
add a 24 hour dropoff !!!!!! thats the only thig wrong with this place as its conveniently located.
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November 2023 by Benja Giu
I wish I could give a 0 as a rating. Do not come here. The tall lady was SUPER rude without any reason. I feel sorry for her, to be honest. Is this type of people that just carry really bad energy everywhere. Must be hard to be under her skin.
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October 2023 by Seth Turner
Stopped by this location to drop off a single mail item a few minutes past close, and attendant was outside of the store very rude and not even willing to help with one simple question. Simply be kind.
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August 2023 by Megan McLocklin
This location is supposedly open until 6 pm today. I walk in at 5:20 pm and the worker behind the counter has the shutters 75% shut so you can't go up to the counter and is on a very loud personal phone call. Says just "drop the package in the bin" and otherwise ignores customers. My package didn't have a label and couldn't just be dropped in the bin. Adjust your hours if you aren't actually open until 6 pm.
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February 2023 by Johnney F
Amazing Service. I’m not a bot or anything I swear. Maybe I just got there on a good day.
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January 2023 by Jingzhu C.
Horrible horrible service from the mid-aged Chinese lady there last night!! Super unprofessional and rude ladies talked bad about every customer on their way out when they could still hear! e.g. " I bet she is Russian, she doesn't even know how to blah blah blah and her accent blahblahblah" when the next customer was still there!!! Unbelievable! I had a whole day's grad school classes and were going through some emotional things. So I was just not at my best moments - I made a mistake of putting my document in the wrong envelop because this is my first time going to a USPS store in America and I had a long day. The lady didn't help much, wouldn't double check anything, but when I kept making mistakes and ask her for help, she yelled at me " you are so stupid!" And also started to gossip me on my way out loudly with her coworker. I mean how can these people have jobs in 2023 with this kind of professionalism. Also this is my first time going to a USPS store in America. What's wrong with these mean people in America ?! Can you just do your job right with a right attitude for service industry like in Japan, China, or other parts of the world? Wake up!!!
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November 2022 by Marianne W.
U.S. Post Office 14th Street branch was convenient when I was shopping Union Square. It's typical no frills service. You get what you need and don't dare take photos in the post office. Check out the Xmas postage stamps while you're there. They're out of the Snoopy Stamps just like the other branches!
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October 2022 by Joanna Z
I had great experience here with Sheena (sp?) yesterday -- she was super patient with me as I and helped me figure out how much extra postage I needed to pay. Thanks, Sheena!
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September 2022 by Nicky Celentano
The lady working there refused to take my mail because I was not wearing a face mask, even though the USPS sign at the door literally says that face masks are only recommended and the mask mandate in NYC expired over a month ago. I have no issue with mask requirements, however in this case I was complying with all applicable rules including their own USPS policy so it seems like this lady is just making up her own arbitrary rules. I went to another USPS location just a couple blocks away where no one was wearing masks and they took my mail immediately.If customers are abiding by your own USPS rules, the least you could do is be courteous and assist them.
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August 2022 by Stacy Radley
I wish I could give 0 stars -- avoid coming to this location!The past 3 times I have been here I have been greeted with nothing but rudeness and confrontation -- as if they were doing me a favor by being even there. They threatened to withhold a receipt -- which is illegal. Given that this is a government funded entity is shocking. One of the women working were not wearing a mask, yet tried to refuse service to the woman in front of me because she was not wearing one. I would rather not send my mail then use this location.
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July 2022 by Chi Vu
I had the worst experience here. The lady who works here was extremely snappy, rude, patronizing and unhelpful. She told me that she couldn't help me because I didn't have a mask on even though there was no sign that says masks are mandated. FedEx only from now on.
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July 2022 by Alexandra P
The lady that works at this location is the most unpleasant human I've ever met. She has refused to help me twice now, once because I didn't have a mask, second time because I brought in my service animal. I would go to any other location if you can.
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July 2022 by Jennifer Sessions
I work nearby so I visit this post office branch quite a lot.They've always been really great to me, even when I show up with multiple packages to mail. I really appreciate it because that is not always the case at the post office.
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July 2022 by Anna Starr
Wish I could give 0 stars. The lady was incredibly rude. Retweet the mask complaints - it’s not required according to USPS signage yet she insisted. Don’t expect them to do anything for you. They won’t print an already created shipping label or tape it for you, and even make you BUY the tape. Never in my life have I experienced such poor service.
