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February 2024 by Mason S.
This store has a defect.....NO AC upstairs.......It is warm in here during the colder months and a sauna in the summer time. It is very uncomfortable walking around and shopping here. Also I don't get why all their chino pants length is 34? My length is at least a 32 and I paid $150 on 3 chino pants that are too long on me. I have to now find a tailor and probably pay them another $100 to shorten for me. Uniqlo needs to have an onsite tailor(s) where customers can take the clothing to them and they give their opinion. I am not someone who is going to fold the bottoms to my liking and have someone from Uniqlo shorten for me.
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January 2024 by Abdi G.
Quakity has been dissapointing recently. Seems there are no longer a quality inspection, ornthey are trying to cut the cost. Alao fitting and design has been chamged. Perhaps it is tine to look into other vedors.
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January 2024 by Marco D.
Bad... they do not have restrooms. The store is so large and items are so hard to find that you will need to visit a restroom before you leave.
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January 2024 by Juan Andrés Encina
The clothing itself is fantastic, in terms of quality, and overall selection.But stock is not always available (colors availability). And I overall wish that customer service was more hands-on: it's hard making an outfit while having literally dozens of different clothing types to chose from, when you are on your own.
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January 2024 by carrie willow
The customer service was very approachable, helpful and knowledgeable of the products.The shop was very organised and well stocked.I have shopped in Uniqlo in Tokyo and London but this NYC store is the best so far.
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January 2024 by Jess W.
(A) the clothing is reasonably priced (B) they have a very large selection (pretty sure this is their North American flagship store (C) they have the things I want (which is mostly basic things like T-shirts, shorts, and wind pants) (D) you can order stuff online and pick it up there, and they have it ready really fast FYI the checkout is not on the ground floor which is kind of weird. You have to go upstairs. But...you should go upstairs because that's where most of the merchandise is.
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December 2023 by Lucky Nash
This store is like the most crowded train station. The only thing I was looking from the moment I got inside was the exit. Quality levels also dropped a lot, this company would do anything to make Wall Street investors happy.
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December 2023 by Andreas S.
This clothing store deserves only one star. It's disorganized, lacks knowledgeable associates, and, surprisingly, doesn't have restrooms, which is unacceptable for its size. The overall shopping experience is far from satisfactory, making it challenging to recommend this establishment.
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December 2023 by Kewpie D.
Terrible Return Policy! I love their stuff but I am no longer near their store. I ordered same size item as a top I bought last year in store, but it arrived totally different fit and fabric. But NO WAY to return on-line items without paying an extra $7 fee. I already paid a hefty delivery fee! ridiculous!
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December 2023 by Lenny A.
To all New Yorkers and Japanese, locals and visitors alike, this is the ULTIMATE all glass store!
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December 2023 by Nat K.
I am writing review for supervisors being so harsh/mean to their associates and customers. I come to this store a lot. Most of the associates are nice and very helpful. But, supervisors ( I'm assuming it's their position) seemed to be so rude to customers and sales associates. I'm writing this review since it's not the first time seeing them so mean to sales associates and customers. How can they be in customer service?? No empathy, manners - no people skill whatsoever Out of a few incidences, one particularly stood out to me. This African American supervisor (juvaxxxx- not fully disclosing her name) was almost yelling at her employee when he was counting cash to give changes to customers. ( you can count fast!! ) I was so shocked to see that and felt sooo bad about him. There's a better way to train if that's what she was trying to do. Also, she was talking rude to me straight up my face. YOU DO NOT EMBARRASS YOUR EMPLOYEES in front of customers. Seriously, it's not the first time supervisor roles were being so nonchalant to their employees. I seriously haven't seen something like that in any of the stores I've visited. If that's Uniqlo's culture ( hopefully it's just them) and it's okay to treat associates like them, I would heartbeat not support this company at all.
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November 2023 by Rafik Ben dakhlia
Just had an awesome jacket designed by thé Uniqlo alteration Team. Fantastic! 30 min after walking down in Soho, I have been asked about this « very Nice and unique design »Thank you to Alteration Team !!!
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October 2023 by Yumi H.
Horrible. Wrong tag on the product that I got for a business conference on the next day. Plus, one store staff member completely ignored me when I asked for help.
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October 2023 by Lo
One of the biggest uniqlo stores out there. They have a huge collection of anime clothes which is why I ventured here. There are multiple floors to check out with stairs and escalators. I bought some unique shirts as gifts!!
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October 2023 by Vladimir Etienne
Huge store and a nice variety of items. I wouldve given it 5 stars but what I think this place lacks is more employees. Now a days things are fast food. So you no longer have employees asking can they help you find what you need and then you even have to check yourself out. I guess that's just how it is now a days ?
